Secrets Vallarta Bay Puerto Vallarta

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 7309 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    BEAUTIFUL DESTINATION WEDDING with EXCEPTIONAL Service

    Reviewed by I3544HHlisag() on Apr 18, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We choose Secrets Vallarta Bay for our destination wedding, and it EXCEEDED expectations. Our wedding coordinator, Krizia Guzman, did an amazing job and her level of detail is extraordinary! She was present every minute and made sure everything went smoothly beginning with our guest Welcome Party, then rehearsal dinner and finally our wedding day! Joaquin (a butler in the Preferred Club) went above and beyond on our wedding day. Unbeknownst to me, our Best Man bought the wrong color shirt and Joaquin, without hesitation, ran down the the street to some store and bought him a new white shirt. I can’t thank him enough for saving the day! From the flowers to the DJ and lightening, it was the best day ever and I have the staff at Secrets PVR to thank. The pool and beach are great with plenty of onsite activities to keep you busy throughout the day. Paddle boarding is a must! Additionally the food and drinks did not disappoint. I highly recommend Secrets for your destination wedding or just simply a great, relaxing and fun get away! We will definitely be coming back!

    Perfect Vacation!

    Reviewed by cheryllR9074BG(Park Ridge, Illinois) on Apr 17, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This review is long overdue but we had to make sure we did not forget to share our comments for a great vacation. We prefer AM Resorts for the quality and excellent service. Due to the pandemic, we weren't sure what to expect. We were not disappointed! In fact it was better than ever! They did an outstanding job with their cleanliness and the food and beverage were outstanding! The service was great and we enjoyed the nightly live entertainment. We arrived on Super Bowl Sunday. Although we are not football fans, it was an awesome party on the beach with a large screen tv and watching the sunset! We met Odalys who treated us like "royalty"! It was quite a memorable week and we are looking forward to bringing our family next door to Now Amber!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    2nd trip here. Love this place. Such a great time

    Reviewed by hostman1(Chicago, Illinois) on Apr 17, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our 2nd trip to this same resort after having such an awesome honeymoon here 5 years ago. The experience this time around, the overall service and quality of the food etc was maybe even better! They take extreme covid precautions everywhere and are doing a great job on the resort. It was clean and very well maintained as it was 5 years ago. Can’t give more good praise! I can’t say enough about the staff though... Every single person you encounter (which could be up to 100 different staff members) were so friendly. All staff from check in members, housekeeping, waiters and servers, etc were all extremely friendly. That’s not an easy task! We loved our room in the preferred club and had zero issues with anything in our room. Housekeeping did a fabulous job for us. Make sure to tip housekeeping!! If you’re concerned about going anywhere bc of covid, I would say this place should put your mind at rest. All staff in masks, they temp check at places, sanitize etc. ***The only bad part was the US policy of requiring a covid test 3 days before going back. So we all had to take the resort covid test and get the negative result. That’s some anxiety there praying for negative results... Thank God all was fine there, but I would be scared to know what happens if someone is positive and how that all works... Food at the pool grill and the restaurants we ate at was all very good! The grouper at the French restaurant was amazing. The Mexican Tamarindo restaurant is also incredible. I could eat there every day. Service at the pool and beach and restaurants was top notch. Service at our preferred club tower was great. It helps that this place was at lower occupancy because of covid, and that was a big bonus. No fighting over trying to find chairs by the pool or having to wait 40 mins to get a dinner res. One of the benefits of covid and having a much lower occupancy here right now. If there’s any time to go, now is it. We also did the spa again, and can’t say enough about the insane luxury of the spa. The massage is off the charts, and the facilities in the spa are unlike anything I’ve seen in the states. True luxury! It’s a bit pricey, but whatever it’s vacation...

    Secrets Anniversary

    Reviewed by miamia1124(Bay Point, California) on Apr 16, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My girlfriend and i had our 3 year anniversary at Secrets PVR. We stepped out of our cab at the hotel entrance and were immediately greeted with a cold wash rag on a hot day and a glass of champagne.... ahhhh. From that moment to then end 5 days later the trip and Secrets were nearly perfect.... 5 stars! A few tips - Carry around 1 dollar bills for tips, expect to try to be sold upgrades and timeshare. Room service food was not 1/2 as good as the restaurants. Beach front has hustlers trying to sell goods (i bought some). Get $25 massage on beach from 3rd party. Wish Oceano was open for lunch. Withe the above said.... the resort was nearly perfect!!

    Another wonderful stay at Secrets Vallarta!

    Reviewed by Annette D(Bradenton, Florida) on Apr 16, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Everything about Secrets Vallarta is top notch. The accommodations are exceptional, the views breathtaking, the restaurants delicious, the beach and pools inviting, and the staff welcoming and friendly! And to top it iff, the sunsets are amazing!