Secrets Vallarta Bay Puerto Vallarta

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 7120 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Great activities

    Reviewed by M726IGamberw() on Jan 19, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I had a ton of fun doing activities. We kayaked, played beach volleyball daily, ping-pong and bingo! Salvador led most of the activities and he's awesome! He always made sure we knew what was going on that day and made sure to find us if we wanted to participate. He is very friendly and charismatic and definitely helped us enjoy our experience to the fullest!

    Another amazing vacation at Secrets!

    Reviewed by Malefiiicent(Vancouver, Washington) on Jan 17, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I spent 5 nights here at Secrets, for our 1st Wedding anniversary (we got married here last year). Just like last year, it was amazing! It was very covid conscious, masks required when walking anywhere, Temps taken before going into a restaurant, hand sanitizer everywhere. We felt very safe. The staff and service was great! Sometimes it got busy (even at half capacity), but mostly everyone was friendly and happy to help us at any time. We stayed in the preferred club tower and loved our room, our balcony tub and the private bar/pool area! We had exceptional service at the Secrets main pool from Erick (super attentive), Fernando (super friendly, attentive) and Alejandro (super friendly, super funny and super attentive!). It really makes you feel at home when great waitstaff like these gentlemen personally remember you, carry on inside jokes with you and even remember your usual drink order day after day. At the Secrets Preferred Club bar, we had amazing service from Humberto, the night shift bartender. We looked forward to the nights he worked, it was a joy to hangout at the bar lobby and laugh with Humberto. He even gave us some lessons about Spanish phrases. At the Market Cafe, Caesar always made us feel welcomed and taken care of. At Oceana for lunch, Louis was amazing! We also had Louis as our waiter during our Romantic Dinner on the beach. He was hilarious, very friendly and personable. He did a very cool whiskey coffee/fire show for us for dessert and it was so nice/entertaining. He definitely made our romantic beach dinner very special. Thankfully the timeshare people weren't as pushy as we've heard. It might be because my husband and I our young/obviously not likely to buy in, but we told them no, that we wouldn't go to their presentation, a few times at check in and they didn't bother us again. Entertainment was good, but definitely seems to have taken a hit with covid (to be expected). The dance shows were the exact same as last year. Same goes for the food quality at the restaurants with their limited menus. It was kind of annoying to have to bring your phone to dinner to see the menu but not terrible. All in all, our trip was amazing and we can't wait to come back.

    An incredible experience

    Reviewed by 833carolinev() on Jan 16, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Such an amazing hotel, we stayed for a week and we never got bored there’s always something going on, the entertainment guys are the best Salvador, Rodrigo, Pollo and Carlos and don’t forget to get into some kayak lessons with jimmy he’ll make sure you don’t fall from the kayak. If you aim for some sports and entertainment at the beach this is the place to be. Also the view from the upper rooms is the best to watch the sunset, every day is different so is great if you are an active person.

    Amazing place to stay

    Reviewed by paulcS5388VU() on Jan 16, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    If you want to be waited on hand and foot, and not have a care in the world, this is the place for you. From our welcome with Alex, to the pool staff of Alejandro and Jorge, to Oliver and Fernando at brunch, we could not have felt more spoiled during our stay. Thank you so much for making this a trip we will always remember.

    Family vacation

    Reviewed by E8138RItimb() on Jan 15, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is our second time back and will be coming back every year that we can... we have found our garden of Eden and never want to leave. The service here is impeccable. Jorge Robles is a top notch person who I now consider a good friend. He and Carlos Diaz along with many people here have taken very good care of my family and it is hard to find a place like this.. Cheers to many more years of coming back!!!