Kore Tulum Retreat and Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1841 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great place

    Reviewed by Sendie79() on Feb 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Fantastic food; plenty of choice, everything is clean, friendly people who will do everything for you to make sure your stay is great,Nice entertainment en Tulum is beautiful! Take a bike to see everything.

    There will be a repeat trip!

    Reviewed by Lucas4798() on Feb 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Kore was exceptional! The views were ones you only see in dreams. The staff went out of their way to help you with with anything you needed or wanted. The tanning area was very private and very well maintained. There are many local beach clubs that are amazing that you can visit when you want a beach day. The grounds were very well manicured. It was nice having the all inclusive option and the food selection was good but we visited several local restaurants. We will definitely be visiting again!

    Really enjoyed hotel but one big warning

    Reviewed by BG_0717(Chicago) on Feb 16, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We really enjoyed this hotel. Most of the staff, aside front desk, were really nice and super helpful. Room was great. Resort was very nice and peaceful. Enjoyed the activities offered but also liked that they weren't really disruptive to other guests like at some resorts. Food was a big plus for them. Breakfast, lunch/snacks were very tasty AND relatively healthy! Loved all the juice options. Dinner was little more lacking. I couldn't imagine eating there more than one night but in Tulum I'd recommend venturing out to try more food/restaurants anyways. The one big warning I will give to future guests is to not use their recommended tour/transfer services. Had a really bad, scary and unsafe experience going back to the airport using a driver/transfer set up by them. Company was Easy Tours -- DO NOT USE THEM. I am appalled that the hotel would use/associate themselves with such terrible service. At first I thought our driver was just driving a bit slow but then we noticed he was not driving in a single lane, rather swaying back and forth in-between two lanes and then also off in the shoulder. I don't know if he was drunk or high or just plain sleepy but this was not safe driving! At one point, he must have fallen asleep. Thank God my friend and I had already picked up on his careless driving and were paying attention. My friend shouted as we were so far off into the shoulder that we almost ended up in a ditch. He jolted back left and luckily did not overcorrect too far back into left lane traffic. After that, we were straight up terrified we would not make it back to the airport. One wrong move and we could easily be in a bad accident. We had to talk to him the rest of the trip to make sure he was awake and paying attention. We thought of asking to switch cars/drivers but were already running short on time. (Realize that could've been the worst mistake of the rest of our lives.) Very disappointed that we trusted the hotel to set us up with our transfer and they stuck us with one that does not care enough about customers to vet their drivers for safety. Other quick recommendations for hotel: better wifi, better beer selection, more bikes and allow for bike reservations (if not claimed within 15 min of reservation, then make it available)

    Best all inclusive resort we have visited in a long time!

    Reviewed by willemvH3467UI(Thunder Bay, Canada) on Feb 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I researched this property before booking so nothing was a surprise for us. We ended up loving this resort and would very likely return to this property again soon. The staff made our vacation very special and I believe that they all really enjoyed working there !! We made friends with other guest as well as staff at the pool bar ( this means you Noalley and Lucia !!) as well as the wonderful spa staff including Leyla and the ladies. First class service! Our room was beyond our expections and even the rain showers didn't dampen our experience.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Great location for exploring

    Reviewed by rfines86(Toronto, Canada) on Feb 14, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Stayed here as a couple in our early 30’s just looking to relax and had a great time. Property was nice, our room was clean, vibe was chill (not crowded), service/staff was great and food was pretty good. Liked how the property wasn’t huge and everything was no more than a minute or two away. No beach access here, but if you spend 2 seconds doing research that shouldn’t be a surprise. The property is on a bit of a rocky cliff where land meets the ocean. A beautiful scene at sunrise! Our favourite feature was the location and the free bikes Kore offered to rent for exploring off-resort. Kore sits at a fork in the road, so when you leave the front gate on a bicycle you have three choices for which direction to go: left, right, or up/right. To the Left is what you might call “Instagram territory”. Lots of great restaurants (Mateo’s, I scream bar, Origami gelato), the IK Lab, shops and boutique resorts where the ocean meets the jungle. To the right is the public beach, other resorts to enjoy lunch (Diamanté K, Mezzanine), a small outdoor shopping plaza (with at Starbucks) and the Tulum Ruins. Going up/right heads to a more commercial area (7-Eleven, grocery store), where the tour companies operate from and access to the highway. We always felt safe leaving the resort during the day. Security at the gate of the hotel did a great job of tracking who came in/out of the property.

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