Overview
The Golden Parnassus Resort & Spa is an All Inclusive resort for adults in Cancun with special services and facilities, such as welcoming rooms with private balcony with views, swimming pool, outdoor Jacuzzi, illuminated tennis court, fitness center, SPA area with treatments, theater and entertainment for adults, among many other services.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
214
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
Amenities
Location
Reviews
Never again
chicago5105 (Ormond Beach, Florida) on Apr 30, 2024
The old saying you get what you pay for is exactly right . Upon arrival check in was easy . The room had No towels had to call for them , the in room phones do not work so you had to go order room service down in lobby . The air conditioning hardly worked . The restaurant where closed most of the time . Only ate at one the barn food was ok not great just ok .. poor liquor drinks where awful. No frigidaire in room to get cold water . The safes are out dated had to go get key at front desk for them . Tv very small for a big room not that your there much . The taco bar by the pool was good and the staff are wonderful. But I will never come back They have let the place go down hill
Worst Management Staff Ever
Kim P on Apr 27, 2024
We were so excited about this trip and a friend of mine had stayed here as well. It will be the last time I ever stay at this resort!! The hotel is very outdated and most of the time only 1 elevator worked. Most of the time, there were only 2 restaurants open at a time. The food was awful at the places we did eat except for the buffet. We had to ask for washcloths as they were not provided, but housekeeping provided very quickly! The bartending staff was amazing, always attentive and kind. What made this trip horrible was the treatment from the management staff during a life threatening emergency. My husband became very ill and on the last day of trip, he became very disoriented to the point he could barely stand or walk. And no, he doesn’t drink. My first encounter with the staff was when my husband fell in the bathroom and broke the toilet tank cover. I immediately notified the management and understood we were responsible. They told us the charge would be $100 plus $35 to sweep the bathroom floor. There was nothing on the floor as I had already cleaned it up. The second encounter was when I notified them again as we needed to have the sheets changed due to my husband being sick! They charged me another $35 to change the sheets! The last encounter was when I had to call for EMTs. This is where the management staff had not regard to what was happening with my husband. The EMTs were trying to figure out what was going on and to get him to the hospital! They couldn’t take him on a stretcher as the elevator are not designed for an emergency on the 6th floor or any floor! But how the management staff treated me was the worse! They stood at my doorway with a credit card machine demanding that I pay for $160 before I left! They made me feel that this $160 was more important than my husband and that I couldn’t leave before paying. They had no empathy, no sympathy, no compassion that my husband was near death and needed to get to hospital ASAP! They could have handled it son much differently! Like say don’t worry about it or “we can charge it to your room” anything. But they didn’t. It was the most humiliating experience knowing my husband could die! I am not saying I should not had paid, but to stand there until I pay before we could leave is beyond words! Be very cautious if you ever fall into an emergency situation. Stay away from this resort for many reasons!!
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