Barceló Karmina

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 4966 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Beautiful resort, shame about the terrible quality!

    Reviewed by Zeke2007(Milton, Canada) on Mar 23, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Seriously this resort is absolutely the worst, they are cheeping out on everything. At check in we were lied to, they told us the al a cart restaurants were closed. My friend asked to speak to the manager and it turned out they were not closed. They didn’t want us to go. The food at the Italian restaurant was barely edible and it was only a third full. The wine tasted like vinegar, we had to pay for a bottle of wine. The mixed drinks have no alcohol at all. The bad quality doesn’t stop there, the buffet was more like a high school cafeteria, honestly all the food was cold, tasteless and huge lines. I get it, this is COVID but they are cutting quality on everything. I have never been to a 5 star with such bad quality. I do not like to write bad reviews on any business but this one was absolutely necessary. Our bathroom door fell off the tracks, the air conditioner in our room didn’t work and our toilet was leaking out the bottom. Came for a rest not to work!

    Very nice hotel, staff was friendly.

    Reviewed by juliang922021(Manteca, California) on Mar 22, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The hotel was very nice and clean. There was a lot of pools to use. We ate dinner at the agave restaurant and the food was tasty. The only problem we had was there was only hot water in our shower no cold water I notified the front desk and was back up in an hour. We ordered room service and that was good as well. Very nice view from our room.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Hotel at it's finest

    Reviewed by Chubbyexplorer15() on Feb 10, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Overall good experience nice staff and splendid hotel, we we're just passing by and waiting for our result for swab test and flight to the phillipines, the company we are working for booked us here and its a wonderful experience all in all.

    Terrible service

    Reviewed by Vf150(Las Vegas, Nevada) on Jan 23, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We were staying in another hotel we decided to move to the Barcelo we called they said we could check it at 12 we checked in on Hotels.com says We can check in at 12 We sat in the lobby till 3 o’clock as a front desk person Ernesto said there was no rooms available this whole hotel is empty He just had us sitting there for no reason the rooms were unoccupied and available There’s no customers in this place and you cannot get service in the restaurant The glory days of this hotel have passed I have the blame Management if you cannot see you have bad staff like this Ernesto then the owners have to change management or this hotel will be closed within a year

    Not worth your money

    Reviewed by RBG71(Cozumel, Mexico) on Jan 10, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    What we did not like: 1.- for a 4 night stay you only have 2 dinners at specialty restaurants. 2.- Wifi its terrible all over the Hotel, it was slow with a lot of disconnects, I'm glad I did not come here while my daughters had online classes. 3.- The Hotel had 2 restaurants open for breakfast, but the last 2 days the only had one, this restaurant was completely overloaded, from the entrance, to the buffet line and the waiters were trying to do their best, but obviously it was too much for them. 4.- On the 3rd day all of the sudden there were no waiters in the pool area and there was no notification given to the guest that there would be no service. 5.- Food options at the buffet limited. 6.- I sent a note to the hotel management and never got an answer. 7.- Prepared drinks like a mojito was terrible, but not because of the bar tender, but because they did not have the ingredients to make them like fresh mint, the one the bartender showed me was old and brown and that was what they had to work with. What I liked: 1.- Quality of the food was good. 2.- overall very friendly employees with the exception of the front desk. 3.- Dinning at the Mexican restaurant was the best. from my point of view this is not a 4 diamond resort, I can understand that Covid has hit them and they lowered their standard, the problem is that the charge as if they maintained the 4 diamond standard. It would have been better if they would have explained limitations upfront and let us choose weather this was ok or not. I will not be coming back to the hotel, its a shame, because its only a 3 hr. drive from Guadalajara but you have more, better and cheaper options in Vallarta than this Hotel.

    Individual ratings:

    Service

    Service-3

    Value

    Value-1