Universal's Loews Portofino Bay Hotel

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 5767 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Fabulous Stay

    Reviewed by Wendy C() on Jan 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed at this wonderful resort with our family of five. We had a comfortable stay and appreciated the attention to detail offered at this resort. Our room was comfortable. We enjoyed the pool and hot tub. Drinks and the food in the afternoon at Splendido poolside bar was so relaxing. We had a wonderful experience with the water taxis. Each and every driver was punctual and polite. We enjoyed the convenience of the restaurants and Starbucks on site.

    Soft beds but excellent stay

    Reviewed by gtorkos(St. Augustine, Florida) on Jan 14, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We chose to visit on January 8th, the first week after the holiday craziness. It was the perfect time to go. Lines were very short at both parks, and with our fast pass, we rarely waited 5 minutes. The hotel was very nice, again, no lines, easy access to restaurants, and the boat that takes you to the parks. Our room was quite a hike from the lobby but if you don't have any issues walking, it was fine. Our beds were like giant marshmallows, way too soft for us, as we are used to harder beds. However I am sure some people will love them. Not sure if you can request harder beds but keep this in mind if you are a fussy sleeper. They were replacing all the pillows the day we arrived, perhaps new mattresses are on their way too. Also, the safe in our room was very old, small and didn't work. We requested maintenance and they arrived promptly and fixed the safe for our use. These were the only issues we had with our stay. The hotel was very nice, the food options and the quality was much better than we expected. Sal's pizza was excellent, and both high end restaurants were very very good. We opted for the morning buffet breakfast all three days, lots of options and really tasty. Overall a great stay.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

    Love it!

    Reviewed by Elaine B(Dumbarton, United Kingdom) on Jan 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We loved this hotel, we upgraded to club level which was excellent although feel not fully explained all that is included. Staff friendly and welcoming, food fresh and replaced frequently I would definitely revisit here in the future

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    Family fun and holiday cheer

    Reviewed by llamamama2018(Wetumpka, Alabama) on Jan 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We pulled in and were pleasantly surprised to find a parking garage! It was raining the day we arrived. We were able to park the car, catch the elevator up and walk under a covered walkway to the lobby. The front desk staff were very courteous upon check in, despite the busyness and multiple questions being lobbied by customers. Enjoyed that the staff are knowledgeable about their resort and the parks. Helpful for mom juggling kids and luggage. Super convenient that your room key acts as your express pass! One less thing to keep up with. We were able to pick up our park tickets on site, on our way to our room. FYI...if you want to swim in the pool...they are all heated! We thought...it’s December...too cold for that but, they aim to please.??. Our room was lovely with a mini fridge, 2 queen beds and a rollaway. The second night, we ate at Trattoria. It was delicious! We had a very sweet Norwegian server. She kept our drinks full and was happy to answer questions about the menu and her home country. We ordered the pasta bar which is well worth the money. Multiple types of salad, pasta, sauces, meats, and veggies. You make your combo of stuff and the chefs cook it for you. We were pleasantly surprised when some carollers dressed in traditional costumes came in and sang 3-4 songs. What a lovely treat! It was nice to have a Starbucks on site for coffee and breakfast...grab it on the way to the boat. If you are looking for a nice place to stay with great options to eat, play, shop...this is a good choice!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Lowes Portofino Club a good option for Universal Stidios

    Reviewed by Ann B(Colorado Springs, Colorado) on Jan 13, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This hotel was a great choice as we were there to visit The Wizarding World of Harry Potter. It was an easy boat ride to and from the park. The beds were comfortable. We had dinner at Bice which was wonderful.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-3

    Value

    Value-3

    Do you need a response from WestJet regarding a positive or negative travel experience?
    Please give us your feedback.

    Required fields

    Write a hotel review

    Only vacations taken less than 18 months ago are valid.

    How was this hotel for:

    Example: (What did you think about {hotel-name}? Was it in a great location? Were the staff accommodating? Would you go back? 2,000 characters max

    We will not post reviews that include:

    • Mentions of specific travel companies
    • Profanity and inflammatory comments
    • HTML or URLs
    • Pricing information

    Example: "We loved our stay! The concierge always went above and beyond!" 140 characters max
    Would you recommend {hotel-name} to a friend?

    Add photos/videos:
    *You need to agree to the submission policy and verify your age before you can share your photos and videos.

    XXXX

     files attached

    Clear all files

      This is the name that will be attached to your review.

      Our submission policy:

      XXXX