Universal's Loews Portofino Bay Hotel

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 6245 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Amazing stay

    Reviewed by osa85am() on May 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    David, our bellhop made us feel special. He went out of his way to inform us about resort, make sure we had everything we needed. Amazing staff, very friendly. Room was clean and resort has everything you need.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Great weekend!!

    Reviewed by Quest03561887053(Jacksonville, Florida) on May 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Super family friendly or great for couples as they have 2 different pools. I really enjoyed the boat to to Parks! The staff is extremely helpful and kind. I was impressed with the size of the roomWe will definitely come back again.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Beware of $200 per night incidentals and unauthorized credit card use.

    Reviewed by Seaside52721981907() on May 20, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Unauthorized use of our credit card upon arrival by the employee that checked us in resulting in $600 being held on our debit card. The employee used the card on file which we were later told was against policy because that card was only approved for use when we paid for the room.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-1

    Value

    Value-2

    Best place to stay at Universal Orlando

    Reviewed by Freda P(Davie) on May 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    One of the best places to stay on site. Beautiful hotel, Italian themed. Take the water taxi or walk to the parks! Best is fast access to the rides! Well worth the extra money you may pay (consider how much a fast access ticket would cost per person per day!). You get quality and convenience and fast access. Can't beat it!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Boat Ride Away

    Reviewed by ToeKneeD(Downers Grove, Illinois) on May 19, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    First time visiting this hotel and we had concierge / club privileges which turned out to be the highlight of my trip to this hotel and Universal. The club had a very nice buffet breakfast and the complimentary beverages throughout the day were very nice perks. The hotel staff was cordial but you had to make your own arrangements to get to the airport.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-4

    Value

    Value-4

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