Westgate Town Center Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1652 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-3.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Weekend Get Away

    Reviewed by Chicago19671986(Port Orange, Florida) on Apr 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We were visiting Orlando for the weekend and wanted a place that had a kitchen but for a good price. I was concerned because of the negative review I had seen on line, but was pleasantly surprised at our experience. We stayed at a nice resort, that was clean, had a kitchen for a great price. We were very happy! The only issue was that the check in took a long time, about 45 minutes.There has to be a way to reduce this time.

    Spring Getaway

    Reviewed by Linda S(Randallstown) on Apr 13, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Although I am an owner and pre-registered, customer service was very poor. The friendly atmosphere after 10 years no longer exist. After arrival, I was hauled to a line like cattle. It took over two hours to check in. They state to check in after 4 pm. This is a nightmare with NO organization. Westgate should treat their owners like VIP. TRUST ME, when I pay to travel to Rivera Maya, the service is five star. Westgate in Florida should take customer service training from the DISNEY!

    Do your homework stay somewhere else

    Reviewed by fareda22(Worcester, Massachusetts) on Apr 10, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I’ve been here for 5 days I get no sleep because of the construction, my pool is 14 there has been nothing but black chunks of dirt in the hot tub for days and the pool dirty as well. We walked to another pool it’s gross as well at this point we jus give up on the pools. The elevator has been down 2 times that was really nice walking up the stairs wit my infant and groceries. The garbage disposal doesn’t work in the kitchen and our bathroom was dirty. It’s in a good location near a Walmart and food takes less than ten minutes to get to the parks but it’s not worth the money I’m very unhappy with this hotel .

    Very disappointed

    Reviewed by lizzie4916(Cavan, Ireland) on Apr 10, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Have stayed here before but this time the experience left a very bad impression. Having booked 10 months in advance and requested the building that we own in plus a follow up phone call a week before our arrival we after a lot of time were given a unit overlooking the waterpark. We were assured we would be moved to where we should have been for our second weeks stay. The noise from the waterpark started at 10am and went on till 7 pm. The music blared out all day, the kids screamed and the lifeguards blew whistles. Not the relaxing holiday we were expecting where we should have been staying. Housekeeping was non existent for the whole week all we got were a few clean towels. It took 4 requests for a kettle which we finally got 4 days into our stay. After a week of the noisy waterpark we went to checkin expecting to be moved quickly to the unit we should have been in we were told to wait in the one we were in. So we endured another noisy day, by 2pm we went back to checkin and they could still not tell us when we could move. So back to the unit to discover the key had been deactivated so we could not get in. At this stage if l could have got a flight home l would have been on it. After waiting all afternoon in the unit as they said they could not phone our mobile phone as it was an international number and having been back to checkin again and phoned the front desk several times the next thing we told after 6pm is that there's a problem with the unit we were promised a week before. We were offered another unit overlooking swan lake which was worse than the one we were in. We had bought this building we should have been in as it offered a view of the fireworks in Disney and had a nice view over lake Wilson. Finally at nearly 7pm we got a unit in the building next to where we should have been in the first place. We never saw housekeeping there either but it was better equipped than the unit we had just left and much quieter. We did speak to a very helpful manager during our second week as we were not happy at all with our experience and he was helpful regarding future stays. We think the housekeeping needs to be increased and there needs to be an equipment itinerary in the unit. The staff were all very polite and the Walmart nearby was great.

    Drafts sports bar

    Reviewed by Fossmann(Key West, Florida) on Apr 08, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We spent our week at westagte and have been for years. Drafts has really become a great place to eat and drink. Jamie and Sherri were our bartenders multiple days and were outstanding every time. Not just attentive, but knowledgeable about the menu and the Orlando area. It was a big help. It’s good to see such a good staff there. Jaime made my daughter an amazing milkshake, which I stole.

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