Residence Inn Palm Desert

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 446 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Beautiful weather in the desert

    Reviewed by billieszumiak(Cerritos, California) on Apr 20, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    two bedroom/two br suite with kitchen-2 couples. Kitchen poorly stocked, basic silverware, but NO sharp knife to chop vegetables or to cut a pizza. Only 1 dishwasher pod. Blackout curtains had HUGE hole which had been unsuccessfully safety pinned. Ceiling ducts had dirt coming out of them and was on the ceiling surrounding the ducts. Pool deck had dirty standing water around it. Not enough umbrellas for sun protection and not enough lounge chairs. Nice tis although we didn't use them. Bed was comfortable. Room was quiet.

    Individual ratings:

    Location

    Location-4

    Service

    Service-3

    Value

    Value-3

    Just a waste

    Reviewed by mzysa20(Los Angeles, California) on Mar 30, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    First I want to thank the over worked and under staffed. They kept it cool amidst a WHOLE lot of chaos. I am for certain their is only ONE of each (cook, maintenance, house keeping, etc) and that is CRAZY for a location like this. Now! The good stuff. Pros Large rooms Nice view of the golf course and mountains CONS (for me) I arrived at 3:30 but didn't actually check into the rm until after 7p. Traveled w/3 kids so tempers were high and everyone was tired. And All that time of being sure my room was clean bt waiting for mngmt to sign off was bs because guess who had to clean their own room? ME I made the beds. Had to wait for all the amenities that usually come in a room when you KNOW it's been clean, and sheets (none were avilable at 11p) Had to take out trash from previous guest. Wiped down everything myself. Shower/bath in 1bdrm didn't work. Floors were dirty (glad I brought my baby's walker) Like ppl mention, room could DEFINITELY use some sprucing for it to be a Marriott. Bless the lady preparing breakfast by herself, she did what she could. But they were gracious to let us check out the next day at 1p, lol. Hard to say we'll be returning any time soon. Another one bites the dust.

    Getaway!

    Reviewed by Jerry P(Long Beach, California) on Jan 18, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Room was fine with nice view of mountains off back patio. Kitchen lacking some basics...extra coffee pods, liquid dish soap, dishwasher pods, pan to cook eggs, salt and pepper... With Covid19, we wanted place where we could cook a meal or two - so, kitchen was lacking. Otherwise, great location and we liked that rooms are accessible from outside and not interior hallway.

    Dirty, cheap & no service

    Reviewed by JoSeeKey(SGV, CA) on Jan 05, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Whatever happened to Marriott standards? This is supposed to be a category 5, not close the a roadway run down cheap motel! Here's a list of what went wrong 1. What greeted us was a hair on the notepad right at the desk by room's entrance. 2. Room furnishings, cabinet & walls need overhaul, replace. 3. Is that mold under the kitchen sink? 4. What's that on the wall? 5. Asked front desk for extra pillows, as they weren't supplied for the pull-out sofa bed. The response, maintenance is off duty, we don't have any. At Marriott? You kidding? 'At your service" moto, flush it down the toilet. 5. A knock on the door before 9 am from housekeeping to see if we are ready to check-out. Ummm... aren't you a bit early? Isn't 11am check-out time?

    Very disappointing

    Reviewed by michaelbkolsky(Surprise, Arizona) on Dec 21, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Lovely room, large, but that is the only positive. Understand we are in Covid, but the bed covering is unacceptable. Bedspread was torn, extremely light, heat was not working correctly, froze during the night, did not get above 67. Breakfast, take away was a joke. A bagel cream cheese. And an orange. Could anyone have thought out if the box, and possibly offered a gift certificate at Starbucks. Tried to mgr., at 10 AM, but not in hotel as of yet