TripAdvisor Traveler Rating

Avoid! I have stayed here in the past, when it was a good hotel worthy of the higher reviews. Now l, having no hot water, an unclean room with a strong, overpowering smell of some toxic deodorizer, and very poor service, will avoid and likely never return to this hotel. I had to check out a day early because of my headache and burning eyes despite they changing my room. This intolerable situation and being met with a lack of concern put this hotel on the no-go list for me. Stuart the valet was the only bright welcoming light of the place. Too bad the rest of the organization failed the customer service bar.

This is the absolute worst Marriot property I’ve stayed at. I’m at 5 year Platinum member and my benefits were not acknowledged. I was forced to upgrade to a larger room because I had a toddler and they counted him as a guest and the standard room I booked only accommodates 2. I asked for a complimentary upgrade and they said they don’t offer such upgrades to anyone. I had no choice but to upgrade since I had to prepay for my room. Now the room was a 1 bedroom king bed. It’s very outdated and the toilet was clogged twice. There was one night where we didn’t have hot water for a shower. My towels smelled like smoke. The AC was extremely loud and barely cooled the room. Now upon checkout I forgot to ask for late check out and was berated over the phone by an employee saying that I’m on a discounted rate and I need to know the “rules” about checking out. I will never ever stay at this property or another Delta again.

We stayed at the Delta Village Suites for 5 nights in March. The hotel was conveniently located in Whistler Village. It was walkable to the slopes, but definitely not right there. They had a convenient location to rent skis on the first floor and offered ski valet service at the bottom of the Gondola, so you did not have to take your skis back to the hotel everyday. If you are looking for a luxury resort this is not it, but it was comfortable and had everything we needed for our stay. We had the one bedroom suite and had a nice little kitchen that had everything you need in it, plus an in-room washer and dryer. Our room was attended to daily, which was nice and the cleaning staff were nice and always asked if we need anything. They had three hot tubs and a pool. The hot tubs seemed really hot, so if you have children be careful. Overall and great stay and I would stay there again.

Used this hotel for a 2-week staying Skiing with friends. The hotel were extremely accommodating, the services and amenities were very good with access to a pool, sauna and three jacuzzi's. The best part of all was the shuttle service to and from the slopes that saved a 10-15 minute walk, this ran every 10 minutes or so and dropped you right by the slopes, and picked you up again if you were back and done before four. The cleaners came round every couple of days and cleaned everything, dishwasher on, new towels / robes and bedsheets and the room was spotless when we came back. Overall I would definitely recommend this hotel to stay at if you're visiting to Ski.

Great hotel, spacious rooms, friendly helpful staff with the added bonus of having the fabulous brickworks on the doorstep. Delta delivered to help us celebrate a milestone birthday with a room with a view, a personal card and some chocolate - thank you, we’ve had the best time and can’t wait to come back