Atelier Playa Mujeres

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 405 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Beautiful grounds! friendly staff

    Reviewed by evaclairebear() on Jan 15, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Me and my best friend came to Atelier for our second year in a row in Cancun! our first impression was amazing, the lobby is so beautiful and so are the rooms! I loved the vibe, and everyone was so nice. The food was really good, especially the steakhouse and the mercado 19 buffet. By the beach Edson and Eduardo are the best duo! They always had something fun for us to do whether we were in the ocean, the pool or in the sand. They totally made a great impression on us :) I loved the layout personally, everything was kind of far apart but there were lots of super beautiful plants and a cool bridge to connect it all. The one downside was the water isn't as blue and turquoise looking as it is in the Hotel Zone. has a more green hue. probably more natural but the hotel zone beaches are so beautiful and pristine.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    We were at the resort during Christmas for a week - in a word spectacular.

    Reviewed by catz101() on Jan 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a swim out pool room which was lovely. The staffs attention to detail was second to none. The room was always clean and the staff were extremely friendly and well versed with all amenities at the resort and Cancun itself. I have to say it was the best resort we have every had the pleasure of staying at.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Lovely new hotel

    Reviewed by AngeG12345() on Jan 13, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This resort is new and still trying to figure some things out but they are doing a fantastic job. Everything is clean, rooms are large and beautiful, service is amazing. The large majority of the staff are fantastic. We were there over new year's and people were reserving pool and beach chairs early in the morning and not showing up again until mid morning. This is not unique to this resort but we were told that the resort is looking into strategies to deal with this. They have an app for the resort and the e-concierges were quick to reply and were very helpful. The front desk and in person concierge were not that helpful, however. Security was great when my husband lost his phone. We loved being able to order food for lunch around the pool and at the beach. The beach was beautiful. It's nice to walk the beach in both directions. Evening entertainment was hit or miss. The craft bar (La Calle) was awesome. We absolutely loved Alba for our breakfast smoothie, yogurt and granola, fresh fruit bowl and double cappuccino. The coffee shop with the gelato was a wonderful treat as well. Our favourite restaurants were Los Abrazos and Takeshi. The other two restaurants we tried, Cilentro and El Suspriso did not have near same food quality and level of service. They could learn a lot from Takeshi and La Abaszos. Outstanding staff include Veronica and Alberto who served drinks and food at the pool and beach - they greeted us with a friendly smile no matter how busy they were - Vicente at Takeshi - whose service and friendliness made our meal that much better - and Angel at Los Albazos - who was friendly and calm even when rain forced the New Year's Eve patio tables to be moved into the interior of the restaurant. We got to know Angel a little bit and he truly seems like an outstanding young man; I think Atelier is lucky to have him on staff.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Amazing Experience

    Reviewed by Alvesxo() on Jan 13, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Went to Atelier to celebrate my 30th birthday and it was everything I hoped for. The staff was very cordial, kind and attentive. There was a lot of day and night activities, restaurants, multiple eating areas and bars throughout the resort, a sports bar with board games, two big main lobbies, a theater, and so much more! Staff: Concierge manager Francisco was very professional and helped us with the check in process; Hugo, bartender at the sports bar made the best cocktails; All the outdoor daily activities staff were extraordinary, Edison in particular, who worked tirelessly with pool activities and entertainment and who made our trip very memorable!! Thank you all for the Atelier Resort Hotel for the amazing experience! Best, G. Alves

    OUTSTANDING

    Reviewed by JJLNY4321(new york) on Jan 13, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This resort is the Four Seasons of Cancun. The service, food and grounds are Five Diamond in every aspect. This is not your boozing get loud resort. This is elegance and refinement. If you need booze in your room then this is not for you. The staff is by far the best I have ever encountered. The rooftop suite is highly recommended. The beach is beautiful and the service outstanding. All the restaurants were outstanding. If you are looking for chicken parmesan in the Italian not happening this is high end Italian that is phenomenal. The steakhouse is excellent, Jimmy our server was over the top. Oscar the mixologist was phenominal. Never waited to be served and the food came quickly. Ate at the Maria Delores 2x as the food was off the charts as well as the service. The best 11 course tasting menu we have ever done. Well worth the up charge. We went back to do the ala carte as the food was memorable. The Executive Chef and his team I congratulate. If anyone has anything negative to say then keep it to yourself. These are hard working people that only want to exceed the guest expectations. There are plenty of other old style resorts that can accommodate the yelling and boozing that has been customary at all inclusives. This is not that style of resort. As a former Four Seasons Hotel manager I applaud and congratulate the staff of this property for exceeding our expectations. You all truly understand the meaning of hospitality.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5