TripAdvisor Traveler Rating

Extremely disappointed with the ratings of this hotel. I don't mind walking, but it was pretty extreme to go from the room to the restaurant if you were hungry (couldn't eat for 7hrs after I got there because restaurant is closed at certain hours), and hopefully you like hotdogs because they are in every dish! The ocean is unswimmable and it's quite the slope to get down to. The pool is very small. (The one on the 7th floor is nicer but very far away). The termites took over my room by the second day, and there was ZERO wifi (I even paid for international to try and get out but it wouldn't work) so I walked to WestJet office to book the rest of my stay (very expensive switch, but worth it!) To Las Brisas. Checkout took about 40min because there was 2 large families that apparently took all staff to accommodate. If you are ready for a more authentic experience and can speak Spanish, you may like this place. If you have ever stayed at Las Brisas and enjoyed your time there, you will wish you never booked here.

Air conditioning in room was not working. Front staff did nothing to rectify this. Only 2 bottles of water a day.

We had an amazing time. The service was wonderful and everyone was so friendly. Especially Junana and Wilberth from the Italian restaurant and Samuel the gardener/pool attendant. There is 1 buffet and 2 restaurants. 1 baby pool and 2 big pools. The bars are lovely and the drinks are delicious. One thing to be aware of is there is a lot of walking, the hotel uses a golf cart service to get around the resort, and sometimes walking is the most effective option. All in all we had a wonderful trip and will 100% be back soon! Thank you everyone for making our trip wonderful ??

We traveled as a group of 9 (7 adults 2 teens) our stay was just ok. Not like we stayed in our rooms lots but the air-conditioning was nice rooms clean... food is less than desirable.which made us eat off resort (we are.not fussy when it comes to.food) but it was not great. The location is nice close to many things. Front desk staff was hard to communicate with ....

excellent staff, clean rooms, good food, beach club shuttle service good, careful of waves in water on beach, nightly entertainment good, Mexican restaurant a-la-carte excellent, Italian restaurant a-la-carte ok, buffet not bad