TripAdvisor Traveler Rating

I had the pleasure of celebrating my Birthday and Anniversary at Fairmont Orchid. Everything was amazing! The location, grounds, the weather, food & especially the staff. Everyone Staff member made our stay so special. However, Tremaine at Browns Beach House and Elaine at the pool were outstanding!

Do not splurge for an "ocean view" or "partial ocean view". We reserved an "ocean view" (not "partial ocean view") and were placed in the building furthest from the ocean to start (no view) and then moved to the second building back, on the second floor. You could only see the ocean if you craned your neck out off the balcony (see photos) - not if you were sitting on the balcony AND the view was the same as that for a "partial ocean view" as shown on the resort website. Very disappointing and certainly shouldn't be marketed as "Ocean View". The servers at Brown's were lovely but the food was extremely overpriced and was missing key components of dishes (for example, macadamia nuts on the salad) - you are definitely paying a large surcharge for the view. Finally while the breakfast buffet was adequate, it was not worth the charge, for sure. On the other hand, everyone working at the hotel was very friendly and welcoming.

We stayed 3 nights at the Fairmont Orchid to close out our ten year anniversary trip to Hawaii. It was a perfect way to end our Hawaiian holiday, and I can’t recommend the resort enough. The pool is gorgeous and spacious, and with plenty of chairs around. It - and the hot tub - are open 24 hours, which is a great bonus to have a quiet midnight, or very early morning swim. The secluded beach is wonderful, protected, and offers views of Haleakala on Maui, as well as turtle sightings whilst snorkelling! Food at the resort is quite good, with a dinner at the poolside restaurant being a highlight. And while the breakfast buffet was very nice, we felt that $50/person is very high - even for Hawaii Island. Our room was very large and had plenty of storage. The bathroom - with separate shower and tub - as well as WC - was gorgeous. The balcony overlooking the golf course was nice, and very peaceful. Housekeeping was great - though there were a few places on property that went untouched for a couple of days (pool towels by a rubbish bin for a couple days, as an example) - but nothing outrageously overlooked. We had an amazing stay at the Fairmont Orchid, and hope to return one day!

Leaving after a 5 night stay. The hotel in my opinion is not a 5 star. The hotel is old and the rooms are very average, no updates, no smart TVs and bad charging areas. The pool is nice, but there are very few umbrellas, and they close them on a dime if there’s wind. Leaving you with no shade! No trees, nothing. They have a cabana that’s just two beds and a roof that they want 475.00 for a day. The towers are equal. North a bit longer walk, which is my tower. The gold floor where the lounge is nice, but limited choices. There is no room service until 5:00 PM The beach is a tiny cove, good I guess for snorkeling but nothing great to write home about. No shade no trees, and lots of black lava rocks to navigate. Didn’t find the pool personnel that accommodating. They leave you hanging forever to sign out a tab and seen to come and go in sporadic bursts. Definitely not up to Fairmont standards that I’ve experienced. They could use a lesson from the staff at the Fairmont in Banff or Barbados!

Front Desk Check in- Arrived in the evening and was assisted by Ms Rose Ruehs Assistant Front Office Manager check in went smoothly she's very kind explained everything as I was a first timer in the property. My boyfriend and I was welcomed by her and got a lei. We were also given a welcome amenity in the room and complimentary drink vouchers and Activity pass. Kudos! Her service was exceptional Housekeeping-Our room was taken cared of Ms Marylou she's very welcoming and ensures that our room is clean. Pillows and bed is great got an 8 hours sleep Room Service - Florante Custodia celebrated our Anniversary and we were given a VIP amenities that he personally set up in our room Orchid Court - Aileen Rebbie and from the breakfast area were amazing they Food is great Browns beach House - We were amazed by the ube pandesal with the caramelized butter we dined twice just to have it. Food is very good its a must try and thank you to our servers Tramaine the flash I must say because he is so fast good for the business. With compliments of chocolate macaroon not a fan but still service was great. Binchotan Bar and Grill - servers too young no chit chat just the regular questions "how's everything?'' no connection. Food wasn't that great the menu is limited. If only we knew we could've dined at the Hale Kai instead of binchotan. I thought they only serve drinks at that area. Hale Kai - Thank you to Anthony and Hainani Check out - Thanks to Tiara she's super friendly All in all our stay in this property is one of the best experience that we had. The people here are so friendly and the service is outstanding . We stayed in Fairmont Grand Del Mar Fairmont Century Plaza Fairmont Sonoma Mission Inn Fairmont Orchid is our number 1. Definitely will visit again and highly recommended