Fairmont Vancouver Airport

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 4200 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    A must after a long flight

    Reviewed by Baxter2012(Vancouver, Canada) on Aug 31, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This hotel is exactly what you need after a long flight with children in tow! The staff were incredible and very accommodating. The room was so beautiful and extremely comfortable. We will definitely be staying again!

    Excellent hotel

    Reviewed by wine_travels0690(Harrow, Canada) on Aug 30, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed one night before a flight home in a Signature Studio Room. It was very large with a comfortable king bed, sofa and chair, large TV and lots of space. The bathroom was huge with double sinks, soaker tub and large shower. All the staff were pleasant and since we were there during COVID they were careful to follow all the proper precautions. We had room service for dinner and the food was tasty but we did have to call down a few times for missing cutlery and glasses. Breakfast the next morning in the restaurant was good and plentiful and the server was very attentive since there were only a few people there. Overall, a very good experience.

    Individual ratings:

    Location

    Location-4

    Service

    Service-5

    Value

    Value-4

    Above and Beyond

    Reviewed by Zelleon(Lake Oswego, Oregon) on Jun 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I am a US citizen, and flew into YVR to get married to my Canadian fiancee, only to be told that getting married was not considered "essential" and that I had to return to the states. I had to get a flight the next day, and booked into the Fairmont to have an easy stay. I was astounded by the level of service from (I believe his name was Dimitri). Management, please confirm the employee who was on shift at approximately 4:00 pm on May 14th, as he deserves recognition. I was met with the friendliest greeting I think that I've ever encountered at any customer-centric venue. Even through the mask, and behind the plastic panel, I felt his smile, even though I couldn't see it. I also work in a customer-centric venue, and hold a Management position. This guy is an ace. If I worked closer to BC, I would be offering him a job. He was kind, patient (with someone who wasn't in the best place, having been told that their wedding was "not essential") and helpful to someone who wasn't familiar with the city. The one shining moment of the trip was the check in experience. If I am ever in YVR again, I'll be staying here. They know how to treat people, and they really make you feel special, even on your worst day.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Excellent with a slightly bitter note

    Reviewed by RegularGuest1997() on Apr 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    As a family and in previous years we have stayed at the Fairmont Vancouver Airport several times when returning from overseas before catching a domestic flight the next day. Always a successful relaxation in a clean room with comfortable beds and a luxurious bathroom. This time our son spent the night on his own between two domestic flights on his way home from university. No complaints regarding room and service as usual. As for the bitter note: while it is much appreciated in these times of Corona virus that the rooms are being disinfected, the extra cost of $20 is not. We would expect a five star hotel like this with high rates to be more generous with its guests (the way other service providers are, for example restaurants now offering free delivery) and waive the cost for the extra cleaning. Last but not least, not every guest enjoys sleeping in a room that smells intensely like bleach. Secondly we were shocked to hear that there was an extra cost for wifi! Definitely not something to be expected of a 5 star hotel. Especially in times like these, where it needs less bandwidth due to a decrease of bookings. We look forward to our next stay, hoping for a little more generosity!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Cocoon in a storm

    Reviewed by MorningEdinburghuk(Edinburgh, United Kingdom) on Mar 29, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Arrived tired puzzled and lost because we were trying to get home from Canada to UK Given a room for night Staff were so helpful Gave us asssistance guidance and practical help We stayed the night then had to extend it because of change of flights Although skeleton staff each one gave of their all It was fantastic really