Service fees

There are quite a few service fees, and we want to make sure you understand them. This handy page outlines any fees that may come up when travelling as our guest.

The fee amounts show the minimum to maximum tax (0-18 per cent) payable, which may be applicable in some circumstances, unless otherwise noted, fees are shown in Canadian dollars. Please note, fees are generally charged in the currency of the reservation, however, in some cases they may also be charged in the currency of the country you're travelling to or from.

Are you travelling with one of our airline partners? The policies of the other carrier may apply. We encourage you to familiarize yourself with the fees for your journey. 

Paying baggage fees

You can add baggage on applicable flights when you:

  • Check-in online  24 hours to 60 minutes before you fly 
  • By visiting the WestJet customer service desk
  • At a kiosk at the airport, before your flight departs

WestJet does not accept checked baggage fee payments through our contact centre.

Baggage fees and country of origin

As of August 28th, 2018, your baggage fee will depend on the country you depart from, as per industry standards.  

Guests departing from:

  • Canada - 1st bag fee $30 CAD, 2nd bag fee $50 CAD
  • United States, Latin America, Caribbean - 1st bag fee $30 USD, 2nd bag fee $50 USD

Guests departing from:

  • Ireland, France and Spain - 1st bag $30 CAD, 2nd bag $50 CAD will be quoted in Euros and exchange rates will reflect on your credit card based on the day of departure
  • UK - 1st bag $30 CAD, 2nd bag $50 CAD will be quoted in GBP and exchange rates will reflect on your credit card based on the day of departure

Baggage fees are per direction, including taxes. GST is charged on all itineraries that originate in Canada.

Conditions

  • a third or fourth piece is not permitted on flights to or from Jamaica or Trinidad and Tobago
  • a fourth piece is not permitted on flights operated by WestJet Encore
  • only one oversize golf bag with clubs is permitted on flights to or from Jamaica or Trinidad and Tobago

Reimbursements 

If a bag is lost, you will be reimbursed for your baggage fee (not including excess valuation) in addition to settlement for the loss of baggage.  

Basic, Econo or Member Exclusive $30-35.40 $50-59 $100-118 $100-118 $100-118 $100-118
EconoFlex No fee $50-59 $100-118 $100-118 $100-118 $100-118
Premium No fee No fee $100-118 $100-118 $100-118 $100-118
Business No fee No fee $100-118 $100-118 $100-118 $100-118

 

Fee is based on the province of departure; range is shown in chart. Fee is charged in CAD or USD depending on departure county. GST is charged on all itineraries that originate in Canada.

Bookings before August 24th, 2018, for flights within Canada. Bookings before August 28th, 2018 for flights outside Canada.
First bag 25 CAD or 25 USD depending on country of origin.
Second bag 35 CAD or 35 USD depending on country of origin.
Please see an airport agent for the grandfathered fee after October 1st, 2018.

WestJet Vacations bookings before November 5, 2018:
First bag no fee if travelling outside of Canada or the U.S.
Please see an airport agent for the grandfathered fee.

Learn more about our fare options

WestJet RBC® World Elite MasterCardǂ primary cardholders No fee1 $50-59 $100-118 $100-118 $100-118 $100-118
Silver members No fee1 $50-59 $100-118 $100-118 $100-118 $100-118
Gold members No fee1 No fee1 $100-118 $100-118 $100-118 $100-118

 

Fee is based on the province of departure; range is shown in chart. Fee is charged in CAD or USD depending on departure county. GST is charged on all itineraries that originate in Canada.

Bookings before August 24th, 2018, for flights within Canada. Bookings before August 28th, 2018 for flights outside Canada.
First bag 25 CAD or 25 USD depending on country of origin.
Second bag 35 CAD or 35 USD depending on country of origin.
Please see an airport agent for the grandfathered fee.

Learn more about WestJet Rewards

Carry-on items help to make your trip more comfortable and convenient. We do our best to accommodate your carry-on allowance in the cabin, but acceptance of carry-on baggage is subject to space availability. If adequate space is not available, carry-on items will be placed in checked baggage (and be unavailable for the duration of the flight) at no cost.

Good guideline: your souvenir stuffed buffalo head is definitely going in checked baggage.

One item of carry-on baggage 53 cm x 23 cm x 38 cm
(21 in. x 9 in. x 15 in.)
No fee
One personal item 41 cm x 15 cm x 33 cm
(16 in. x 6 in. x 13 in.)
No fee

 

Learn more about carry-on baggage

Change shouldn't be difficult. At least we don't think so. That's why our fares allow you to change a guest's name or itinerary, and even the option to change to an earlier or later flight on the day of travel. You may request a change up to two hours before scheduled departure.

When fares are combined, the most restrictive class of service determines which fare rules apply. For example, if you are travelling on a PremiumFlex fare on your outbound and an Econo on your return, you will be charged Econo fees if you need to change your round-trip booking.

Change your flight

Fees below are for each guest on a reservation. Same-day travel is defined as a flight departing within 24 hours.

Aside from fees, based on the fare rules you may have to pay a difference in fare. Basic fares are non-refundable and no changes are permitted.

Where are you flying to?When are you travelling?BasicEconoEcono
Flex
PremiumPremium
Flex
BusinessBusiness
Flex
Travel within Canada Within 24 hours of booking6
 
 
 
 
 
 
Flight changes $25 CAD outside 60 days of departure

$100 CAD within 60 days of departure
 
$25 CAD outside 60 days of departure

$100 CAD within 60 days of departure
 
$100 CAD
 
Same-day flight changes $100 CAD
 
$100 CAD
 
 
 
Travel between Canada and all destinations in North America (including Mexico, the Caribbean and Central America) Within 24 hours of booking6
 
 
 
 
 
 
Flight changes $25 CAD outside 60 days of departure

$100 CAD within 60 days of departure
$25 CAD outside 60 days of departure

$100 CAD within 60 days of departure
$25 CAD outside 60 days of departure

$100 CAD within 60 days of departure
 
$100 CAD
 
Same-day flight changes $100 CAD $100 CAD $100 CAD
 
 
 
Travel to or from destinations outside North America Within 24 hours of booking6
 
 
 
 
 
 
Flight changes 50 CAD
33 EUR
28 GBP
outside 60 days of departure

150 CAD
99 EUR
83 GBP
within 60 days of departure
50 CAD
33 EUR
28 GBP
outside 60 days of departure

150 CAD
99 EUR
83 GBP
within 60 days of departure
50 CAD
33 EUR
28 GBP
outside 60 days of departure

150 CAD
99 EUR
83 GBP
within 60 days of departure
 
400 CAD
264 EUR
224 GBP
 
Same-day flight changes 150 CAD
99 EUR
83 GBP
150 CAD
99 EUR
83 GBP
150 CAD
99 EUR
83 GBP
 
 
 

Refer to Econo attributes for Member Exclusive fares.

The following is a breakdown of the fees associated with changing the name on your itinerary. Please call 1-888-937-8538 if you would like to make a name change.

 BasicEconoEcono
Flex
PremiumPremium
Flex
BusinessBusiness
Flex
Travel within Canada $100 CAD $100 CAD $100 CAD
 
$100 CAD
 
Travel between Canada and all destinations in North America (including Mexico, the Caribbean and Central America) $100 CAD $100 CAD $100 CAD
 
$100 CAD
 
Travel to or from destinations outside North America 150 CAD
99 EUR
83 GBP
150 CAD
99 EUR
83 GBP
150 CAD
99 EUR
83 GBP
 
150 CAD
99 EUR
83 GBP
 

If you're looking to change to an earlier flight, or want to be re-accommodated for a missed flight, to the same origin and destination on the same day of travel, this must be requested at the time of check-in (or, if at the airport, within two hours of a missed flight). Please note, this will always be subject to availability. Also, the difference in fare will not be charged or refunded for a change to an earlier or missed flight.

Arriving early for your flight: 

  • the flight must be to the same destination on the same calendar day and cannot be on a sold out flight.
  • your request is accommodated at the airport on the same calendar day, for the applicable fee based on the fare booked.
  • your request is accommodated through self-serve kiosk, mobile and web check-in starting five hours before the original flight's estimated time of departure. If you arrive more than five hours before the original flight's estimated time, you must see a WestJet customer service agent.
  • if there is space on the flight, you may be confirmed on the earlier flight.
  • you may only request to depart on an earlier flight if your baggage is with you.

 

Arriving late for your flight:

Please note, you will be considered a late-show if you contact WestJet within two hours of (before or after) your flight's scheduled time of departure. WestJet will allow you to late-show for the next available flight, to the same destination, on the same calendar day, if a seat is available, for the applicable fee. In some cases, the next available flight may be the next day or later, depending on the destination involved.

 BasicEconoEcono
Flex
PremiumPremium
Flex
BusinessBusiness
Flex
Travel within Canada $100 CAD
 
$100 CAD
 
 
 
Travel between Canada and all destinations in North America (including Mexico, the Caribbean and Central America) $100 CAD $100 CAD $100 CAD
 
 
 
Travel to or from destinations outside North America 150 CAD
99 EUR
83 GBP
150 CAD
99 EUR
83 GBP
150 CAD
99 EUR
83 GBP
 
 
 
  • changes accepted 21 days or more before departure, and subject to a 100 CAD change fee plus GST per guest.
  • vacations booked with round-trip Plus fares will not be charged the change fee.
  • all vacations are subject to applicable supplier rates and charges.
  • changes are re-booked at current retail price. A change of property is treated as a cancellation.
  • One name change is permitted outside of 21 days or more prior to departure per booking for a change fee of 100 CAD plus GST;
  • hotel and other suppliers also have fees that may be applicable.
  • to change your vacation, please call WestJet Vacations during business hours (1-877-737-7001).

 

Econo or EconoFlex 105 CAD
Refund to original form of payment
105 CAD
Difference in package price will apply
Premium No fee
Refund to original form of payment
No fee
Difference in package price will apply

 

Learn more about our fare options

Life sometimes gets in the way of plans. We understand, and we try to be as accommodating as possible when plans change. You may cancel flights up to two hours before scheduled departure. In the case of a no-show, all funds are forfeited, and that's no fun for anyone.

When fares are combined, the most restrictive class of service determines which fare bundle rules apply.

Cancel your flight

Fees below are for each guest on a reservation. Same-day travel is defined as a flight departing within 24 hours from time of booking.

Basic fares are non-refundable outside of 24 hours from time of booking.

All fares excluding Econo, EconoFlex, Premium and Business are non-refundable to the original form of payment and will be returned to Travel Bank

Where are you flying to?When are you travelling?BasicEconoEcono
Flex
PremiumPremium
Flex
BusinessBusiness
Flex
Travel within Canada Within 24 hours of booking6
 
 
 
 
 
 
 
Flight cancellations $25 CAD
outside 60 days of departure

$100 CAD
within 60 days of departure
 
$25 CAD
outside 60 days of departure

$100 CAD
within 60 days of departure
 
$100 CAD
 
Travel between Canada and all destinations in North America (including Mexico, the Caribbean and Central America) Within 24 hours of booking6
 
 
 
 
 
 
 
Flight cancellations $25 CAD
outside 60 days of departure

$100 CAD
within 60 days of departure
$25 CAD
outside 60 days of departure

$100 CAD
within 60 days of departure
$25 CAD
outside 60 days of departure

$100 CAD
within 60 days of departure
 
$100 CAD
 
Travel to or from destinations outside North America Within 24 hours of booking6
 
 
 
 
 
 
 
Flight cancellations 50 CAD
33 EUR
28 GBP
outside 60 days of departure

150 CAD
99 EUR
83 GBP
within 60 days of departure
50 CAD
33 EUR
28 GBP
outside 60 days of departure

150 CAD
99 EUR
83 GBP
within 60 days of departure
50 CAD
33 EUR
28 GBP
outside 60 days of departure

150 CAD
99 EUR
83 GBP
within 60 days of departure
 
600 CAD
396 EUR
336 GBP
 
Cancellations (balance refunded to original form of payment)8
 
 

Refer to Econo attributes for Member Exclusive fares.

For vacations purchased on or after September 17, 2018

  • cancellations will be accepted 45 days or more before departure, subject to a $250 CAD cancellation fee per guest.
  • vacations booked with round-trip Premium Economy fares will not be charged the cancellation fee.
  • hotel and other suppliers also have cancellation fees that may be applicable. The remainder of the booking price will be refunded back to the original form of payment.
  • cancellations made 44 - 21 days before departure will result in 50% forfeit of the amount paid.
  • cancellations made less than 21 days before departure will result in 100% forfeit of the amount paid.
  • to cancel your vacation, please call WestJet Vacations during business hours.

 

For vacations purchased before September 17, 2018

  • cancellations will be accepted 21 days or more before departure, subject to a 250 CAD cancellation fee per guest. Vacations booked with round-trip Plus fares will not be charged the cancellation fee.
  • hotel and other suppliers also have cancellation fees that may be applicable.
  • the remainder of the booking price will be refunded back to the original form of payment.
  • cancellations made less than 21 days before departure will result in 100% forfeit of the amount paid.
  • to cancel your vacation, please call WestJet Vacations during business hours (1-877-737-7001).

 

Economy Cabin

250 CAD per guest

50% of package price

Non-refundable

Premium Cabin

No fee

50% of package price

Non-refundable

Don’t miss out on the seat you want. Whether you prefer a window or aisle seat, or perhaps you want to be one of the first off the aircraft upon arrival, then you’ll want to reserve your seat ahead of time.

If you are paying for a seat fee on westjet.com, the fee will be charged in the currency of your reservation, when selecting a seat more than 24 hours before flight time.

Fees for advance seat selection are charged for each flight segment, each direction of travel. Flight segments are identified by flight numbers; each flight number represents one flight segment. Seat fees are non-refundable within 24 hours of scheduled departure with the exception of full itinerary cancellations made more than two hours before the originally scheduled time of departure.

Add seat selection to an upcoming flight

Advance seat selection fees for Basic, Econo and EconoFlex fare guests are noted below and are based on flight distance. EconoFlex fare guests receive free Standard seat selection and a Preferred seat at a discount to Econo fare guests. At time of check-in, Basic fare will be charged a fee to select a different seat

 

Basic $5-$100 CAD $5-$50 CAD $10-$100 CAD $10-$100 CAD
Econo
 
$5-$50 CAD $10-$100 CAD $10-$100 CAD
EconoFlex
 
 
At a discount to Econo/Basic $10-$100 CAD
Premium/Business
 
 
 
 
 

The seats below may have no recline:

737-600: Row 9, 20ABC, 21DE, 737-700: Row 10, 737-800/Max 8: Row 12,13,30, 767-300: 16achk, 17achk

If you have booked an Econo or EconoFlex fare, or a Member Exclusive fare, and if seats in Premium are still available at time of check-in, you may choose to move for a fee. Upgrades are per one-way flight segment and your original fare rules would continue to apply.

Treat yourself to the following benefits with an upgrade to Premium at the time of check-in:

Extra elbow and legroom8
 
Premium food and beverages (including beer, wine and spirits)8,9
 
Priority boarding8,10
 

Upgrade based on availability from $19 to $300 CAD plus tax7

 

When your pet flies WestJet, they're our guest. Okay, so they don't get spicy snack mix or inflight entertainment - yet - but we do work hard to ensure your pet travels in comfort and safety. To ensure we provide the best ride for your pet, travel dates, kennel sizes, animal types and other restrictions apply. Learn more.

  • pets are not accepted at all hotels, or may be permitted with additional charges. Please contact the hotel directly to inquire.
  • To add kennel as carry-on or checked baggage to a WestJet flight please call 1-888-937-8538 (1-888-WESTJET).
  • Not travelling with your pet? WestJet Cargo can help get your animal where they are going.

 

Travelling option Fee
In the cabin (carry-on)

Travel within/between Canada and the U.S.
$50 - $59 CAD/USD

Travel between Canada/U.S. and all destinations outside the U.S.
$100 - $118 CAD/USD

As checked baggage

Travel within/between Canada and the U.S.
$100 – $118 CAD/USD

Travel between Canada/U.S. and all destinations outside the U.S.
$200 - $236 CAD/USD

On their own (as cargo) Please contact WestJet Cargo at 1-866-952-2746 (1-866-WJCARGO).

All WestJet aircraft are cashless. We accept the WestJet RBC® MasterCardǂ, American Express®, Diners Club International®, Discover®, MasterCard® and Visa®. On-board purchases are charged in Canadian dollars. Guests seated in Premium receive food and beverages (beer, wine and spirits). WestJet reserves the right to limit alcohol service.

 

ServiceFee and details
Non-alcoholic beverage and snack
Complimentary (on flights over one hour)
Food options 2.99-16.49 CAD (availability based on flight time and duration)
Alcoholic beverages 6.99-8.49 CAD (availability based on flight time and duration)
Earbuds Standard 3.49 CAD*
Hi-fi 12.49 CAD*
* Plus applicable taxes.
Blanket 3.99-4.59 CAD

 

Learn more about inflight experience

Did you know we fly lobsters too? And you don't even have to buy them a seat (just a special box). We have some other special services that you might be interested in. Unfortunately, lemon herb butter is not one of them.

 

ServiceFee and details
Unaccompanied minor 100-118 CAD per direction
Travel Bank credit extension 20-23.00 CAD 
Some credits may not qualify for extension.
Seafood boxes4 10-11.80 CAD
Excess valuation 10-11.80 CAD per item
Contact Centre Booking Fee for Basic fare12 $15 per guest

Flight bereavement fares

WestJet offers bereavement fares to those who are experiencing an imminent death or have had a death in their family*

These fares:

  • may only be booked by calling 1-888-937-8538 (1-888-WESTJET)
  • require some additional general information at the time of booking. We may call you if we need to know a little more
  • are available on our Econo, EconoFlex and Premium fares
  • do not include travel on our partner airlines
  • require that travel be completed within a 14 day period
  • offer maximum flexibility with no fees. We encourage you to look for a lower price on our website before booking a bereavement fare, but please note that these fares would be subject to a change fee, if applicable.

*For the purposes of bereavement travel, family includes:

  • Aunt/uncle
  • Brother/sister (including common law, in-law, step)
  • Child (including common law, in-law, step)
  • Executor
  • Grandchild (including great-grandchildren)
  • Grandparent (including great-grandparents)
  • Legal guardian and spouse of legal guardian
  • Nephew/niece
  • Parent (including common law, in-law, step)
  • Spouse (including common law, same sex)

 

Civic funeral fares

WestJet offers discount fares to guests travelling to a funeral for firefighters, police officers, military personnel and emergency services personnel who have died in the line of duty.

These fares:

  • may only be booked by calling 1-888-937-8538 (1-888-WESTJET)
  • require some additional general information at the time of booking. We may call you if we need to know a little more
  • are available on our Econo, EconoFlex and Premium fares.
  • do not include travel on our partner airlines
  • require that travel be completed within a 14 day period
  • offer maximum flexibility with no fees. We encourage you to look for a lower price on our website before booking a bereavement fare, but please note that these fares would be subject to a change fee, if applicable.

 

WestJet Vacations package bookings

WestJet Vacations does not offer bereavement fares.

If you have paid for your reservation using a credit card or payment card and you'd like to use your Travel Bank credit(s) instead, please call us at 1-888-937-8538 (1-888-WESTJET) within 24 hours of making your reservation. Changing the form of payment after 24 hours from the time of booking is not possible.

Failure to show up for the first flight on a reservation, or failure to complete a round-trip or multi-segment reservation will result in all remaining segments being cancelled. All fares, fees, charges and taxes paid for the reservation will not be refunded or made available for future reservations.

We do not offer discounted fares for the above groups. We offer everyday low fares, and occasionally seat sale fares. If you would like to receive notification of seat sale fares, you can sign up for JetMail and be among the first to know.

WestJet Vacations package bookings

  • WestJet Vacations package bookings must be made a minimum of 72 hours in advance.
  • Although there is generally no maximum stay requirement, some hotel properties may have a minimum stay requirement and pricing is based on the number of adults, children and infants travelling. The "Packages from" price displayed is the total package cost divided among all guests travelling, including children and infants.
  • Prices are quoted in Canadian currency only, are subject to change without notice and may be subject to additional taxes, fees and surcharges.
  • WestJet Vacations package bookings are available only for Canadian residents; some prices are limited or may have additional fare rules. If you are a resident of Quebec, please let your agent know to ensure accurate pricing.
  • Our lowest price is limited and may not be available on all packages. Some packages may only be available on certain days and times or for specific locations.
  • Promotional fares may have additional fare rules, specified at the time of booking.
  • Payment in full at the time of booking is required. WestJet Vacations accepts American Express®, Discover® and Diners Club International® cards, MasterCard®, Visa®, and WestJet dollars for payment. WestJet credits and gift certificates are not accepted as payment.

 

Bereavement fares

WestJet Vacations does not offer bereavement fares.

 

Changes and cancellations

Changes must be done by WestJet Vacations during business hours.

  • Changes will be accepted by WestJet Vacations until 21 days before departure; however, some suppliers may not accept changes.
  • All changes are subject to a fee per guest plus any applicable supplier rates and charges.
  • Name changes are not permitted, with the exception of name corrections.
  • A change of property is treated as a cancellation, not as a change.
  • We recommend the purchase of travel insurance.

 

Changing your form of payment

You may request a change to your form of payment within 24 hours of the completion of your booking at no charge. Changes to the form of payment are not permitted after 24 hours.

 

Missed or unused flights or package components

Missed flights or unused package components are non-refundable and non-creditable.