Isla Mujeres Palace

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1891 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Amazing Vacation!!

    Reviewed by mommasdazy(Lebanon, Tennessee) on Nov 13, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had an amazing stay at Isla Mujeres Palace!! The weather was beautiful upon arrival, so we got to enjoy our ride to the resort in the catamaran. Gabriel greeted us at the dock & took care of getting our luggage while we checked in with Ishmael & Verniece at the front desk. They were all so friendly & helpful, which was just a glimpse of the service we would receive all week! We spent our time relaxing on the beach in the morning & hanging by the pool in the afternoon. The food & drinks were delicious! Some of our favorites were lunch at La Cevicheria (nikkei shrimp, shrimp soup shots & Mexican ChiChas), and wood-fired pizzas & ice cream by the pool. All of the breakfasts/dinners we had at Azul were delicious & room service was great! However, the MOST AMAZING part of Isla Mujeres Palace are the people that work there! Everyone was wonderful but we have to recognize several that went above & beyond: Ishmael & Verniece (front desk) Gabriel (bellman) Pilar & Lourdes (guest services) Mitzi & Jessica (hostesses) Moses, Antonio, Filiberto, Arturo, Wilma, Pedro (servers) Alejandro & Dario (bartenders) Natividad & Carmen (spa) And very special recognition to Juan Guinto & Macedonio - the best & friendliest servers you could ever meet! I also want to mention the extremely hard-working staff that we don’t get to meet. I sat on our balcony several mornings watching them move lounge chairs, tables & umbrellas so they could sweep away excess rain water on the pool deck. They were constantly cleaning the pool & making sure everything was perfect! There was also an amazing staff member who picked up rocks along the ocean beach front & hauled them out further in the ocean in a kayak - watched him take out three hauls! Thank you all SO MUCH for everything you do to make sure your guests have a wonderful vacation! We can’t wait to come back & see you all!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    A "5 star" resort!

    Reviewed by Michael C() on Nov 12, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have stayed at "5 star" resorts in the Riviera Maya and Isla Mujeres Palace was on par with them in every aspect. From the exceptional beach service, to the great food, to the cleanliness of the entire property, to the laid back feel, to the entertainment after dinner, to the enthusiasm of the staff to celebrate and share Dia de Los Muertos our stay was exceptional. My wife and I were there to celebrate our 50th birthdays and the entire staff went out of their way to make it special. Juan Guinto, Cristian, Paolo, Alejandro, Pedro, Julian, Edy, and Alex provided service that was second to none. Ariel made sure that everyone was invited and included in all the fun. While in the dining room Yesica and Maccdonio went above and beyond to make our birthday extra special. I approached them to get a small birthday cake to surprise my wife. Maccdonio said that he would "take care of it". To our surprise at dinner we were provided with a special menu with out of this world food and a special dessert! This was our first time visiting Isla Mujeres and without a doubt when we come back we will be staying at Isla Mujeres Palace!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Fun

    Reviewed by 1Clifton() on Nov 06, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great messages these girls are great and know how to take care of the guests. They are very nice and made sure we hade all the necessary things before our message. They made sure we had plenty of tea and watermelon juice along with a sanitized towel.

    Relaxation!

    Reviewed by lauramL577TD() on Nov 04, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Daynela,Natividad and Carmen made our spa experience amazing. Daynela greeted us with towels that smell fantastic and water to prepare us for an incredible massage, Natividad and Carmen are truly gifted in their craft! Thank you and we our planning our next massage!

    Best place to relax & unwind !!

    Reviewed by denisecL5373UU(Salisbury, North Carolina) on Nov 02, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is a smaller resort, adults only & that personal touch. We just spent a week here & didn't want to leave ! I literally could take the entire staff home with me. They are all awesome! From the moment you arrive you are Pampered, Wilma, Jaun, & Macedonia will make sure your never hungry or thirsty, Jaun, & Luis & Fermin are always waiting to help with anything. Chefs Reynaldo & David will keep you tastebuds excited for more. Alexandra, Delby,Mitzy, Paolo will get you set up for your excursions,all the others Arnaldo, Pedro, Alvaro, Rene, Christian, Guinto, Julian, Eddy , they all make it what it is a wonderful place ! Don't forget to get a message while your there & see the shows, the chef's dinner, romantic dinner on the water, & that Taco bar & Ceviche bar ! Yum Yum !!