Universal's Loews Portofino Bay Hotel

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 6986 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Something for everyone

    Reviewed by Metalworx(Hauppauge, New York) on Dec 08, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The view of the grounds and the available amenities on site are pretty good. The location to the theme parks and city walk is the main reason we stayed. The pool areas offer a nice break from walking the parks when needed.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Beautiful

    Reviewed by Amy L() on Dec 07, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Everything is wonderful! However the only thing that sucks is the fact they open the park earlier for on site guests but only 2 rides are open and there for smaller children. That's a total scam. And is quite obviously disappointing when you get there.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-4

    Value

    Value-3

    Nice experience

    Reviewed by tm0na(Cambridge, Canada) on Dec 07, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Nice property and very nice and helpful staff. I wish I had more option with room selection. I wanted king size bed with shower (no tub) and bay view. I had to get two queen beds, bathroom with tub (I dislike the shower curtain. So unsanitary) just to get the bay view.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-4

    Value

    Value-3

    The Epitomy of Class

    Reviewed by vickiF123(kenosha, Wisconsin) on Dec 07, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    fantastic atmosphere , very comfortable rooms , great restaurants and just an expirience to remember! The ease of moving between the resort and theme parks is seemless and enjoyable , every effort is made bye the staff to make you feel special!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Beautiful - but no hot water in shower

    Reviewed by Franklin54(Long Island, NY) on Dec 07, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    My husband & I came back yesterday after 4 nights at the Portofino Bay. Absolutely beautiful hotel, very nice rooms and attentive service and good food. I would have given this hotel 5 stars if if wasn't for the fact that you had no hot water in the shower - totally unacceptable. I guess if you were showering in the afternoon, there might have been hot water - but there was none at 7:30 am on any of the days we were there! Total deal breaker for us for a return visit. We had paid extra for the queen club room - when I asked the front desk about the hot water - they said there were a few complaints - I think they need to address the plumbing problems!!

    Individual ratings:

    Location

    Location-5

    Service

    Service-3

    Value

    Value-3