Universal's Loews Portofino Bay Hotel

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 5989 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Migraine Inducing Perfume Pumped in Air

    Reviewed by mjmartin11(Denver, Colorado) on Mar 18, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Everything was typical Loews standard B+ / A-. Pools were lovely, pool staff was wonderful. Food was fine and overpriced. Same with the drinks. Nothing unexpected and no amazing culinary delights. Rooms were clean and comfortable. Scale of the hotel is intended to target large conferences and not so much focus for the families. By far the worst part is the chemical floral scent pumped throughout the lobby and common areas. Instant nausea and headache. This was commonly discussed amongst families we met at dinner and the pool.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-2

    Portofino

    Reviewed by Trip32989117207() on Mar 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is truly the best place to stay at the resort. Not as close as Hard Rock but much bigger rooms and bathrooms! The staff is great. My only issue with this trip was after arriving early our room was still not ready until 4:00 and even then I had to pretty much beg since I had gotten ill.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-3

    Value

    Value-3

    Holiday in March 2019

    Reviewed by DNA1972(Essex, United Kingdom) on Mar 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    5 day break to Universal. Great location, friendly service and lovely buildings. Just a 5 minute boat ride or 8 minute walk to the Universal parks. Manicured gardens and waterfront area. A fantastic hotel for all ages.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Awesome

    Reviewed by Solecitob2017() on Mar 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    It was our first experience in the hotel and everything was really perfect . Specially Constantino he’s part of the staff. He was very friendly. The check in and check out was very easy, the rooms very clean and confortable.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Great service!

    Reviewed by Daydream44424089502() on Mar 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Booked this hotel for the Express Passes and was really happy with the experience. Staff was wonderful and very helpful. My family had a fantastic vacation and we would love to stay there again in the future.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

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