Kore Tulum Retreat and Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 2073 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Spa Day

    Reviewed by Janelo95() on Jul 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We went to get a couples massages and the girls were very nice and friendly. I was a little upset about the gloves being used for the massage but we understand it’s for the best. The fact that they let us use the pool and get lunch was great. We are definitely coming back next month for sure.

    Amazing customer services

    Reviewed by Explore172733() on Jul 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I just want to mention that the customer services at this property is amazing Armando and Andres were on top of the service at the pool and the cabanas amazing customer service. recommend this hotel 100 percent. due the the amazing customer services

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Husband birthday weekend

    Reviewed by H34PIjesusm() on Jul 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I would like to thank Kore for an amazing birthday weekend. The service is top notch. Juan Balam made our romantic dinner unforgettable by helping coordinate a mariachi band to sing during our dinner. Also, I would like to thank the two ladies in the spa by helping me out in surprising my husband with a bottle of champagne, cake, and balloons after his spa treatment. Definitely the spa treatment was the highlight of our trip! The whole staff from the morning shift (Juan and Andres ) to the evening shift (Juan Balam )everyone treated us like royalty. Thank you Kore for the wonderful memories!! Clean, relaxing, top notch service!

    Terrible. Will never go back.

    Reviewed by Squeaky76(Edinburgh, United Kingdom) on Apr 25, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We stayed here for 4 nights in March. We booked (and paid) for 7 nights but left as soon as we could re-arrange alternative accommodation. I wish I had read the reviews of this place before going. It is a rundown hotel which desperately needs upgraded to resemble anything like their website. The food was inedible. The wine was awful. Even though this is an all inclusive we ended up paying to eat outside the hotel as we were concerned about the lack of hygiene in the hotel kitchen. The rooms are dated; the gym equipment was old and unclean; the hotel bar (where you could get wifi) was like an airport lounge from the '80's; 3 toilets in the restaurant and spa were all out of order for our whole stay. There has been no investment in the maintenance of this hotel and the attitude of the manager was appalling. When we checked out early he tried to force us to sign a form to declare that 'we had enjoyed our stay'. Needless to say, we refused to sign it.

    Individual ratings:

    Location

    Location-2

    Service

    Service-1

    Value

    Value-1

    Amazing Staff and Location!

    Reviewed by MananitasTraveler() on Mar 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Beautiful resort with friendly, helpful staff. From the moment we arrived Damian and Lourdes were very helpful in arranging for our rooms to be close by since we were a small group and wanted to be close. They went on and beyond to accommodate us. We were celebrating a birthday and they decorated the room beautifully to surprise the birthday girl. The restaurant staff were fantastic. I am a very picky eater but Tomas made it always possible for me to custom the meals to my liking. The other hotel staff remember Jesus (Chucho), Noemy, Rob to name a few always were very attentive to our group and made sure were Alan is another staff member that gave us great tips and locations to explore on that side of the country. He also did activities during the day to keep us all entertained such as aerobics, learning how to make ceviche. Overall, I recommend Kore Tulum 100%...it is more of an adult, relax environment to disconnect from your daily life.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5