Overview
Hilton Barbados enjoys a prime location on the lush tropical peninsula of Needham's Point surrounded by two soft white sand beaches and pristine blue waters.
Other fees include
- Barbados Government Room Rate Levy
Check in
4 p.m.
Check out
12 p.m.
Rooms
350
Inclusions
- Round-trip airport transfers
- All taxes
Rooms
Amenities
Location
Reviews
Old and tired
gravepenguin (York, United Kingdom) on Apr 17, 2024
Disappointing in so many ways. Very tatty and worn in every way. Breakfast was poor. The teens went once then never again. We got coffee and pastries in the coffee shop which was good but expensive. The rum bar is pleasant Pool bar slow with very average food. Whilst house keeping do an excellent job - you can only do so much with such a worn and tired building. Pool staff arrange games and kite flying with people on the beach. Spa staff are fantastic. For the amount we paid it was one of our biggest holiday disappointments. Fabulous location
Samara from the front desk needs retraining
Smaher90 (Switzerland) on Apr 11, 2024
I have stayed at this hotel on several occasions over the last two years for both business and holiday. It is incomprehensible how the services are getting deteriorated. I have booked ocean view standard room from their website. When I arrive at the hotel I was told that they have run out of ocean view standard room. This is despite having a clear proof of booking including advance payment of the first night and despite being a Hilton Honors member. I was offered a reduced rate 'upgrade' to premium room with additional 40 USD per night. I have agreed out of lack of options and as I was already charged for the first night. On check out day I found out that I was locked out of my room 15 minutes before the 11:00 deadline, while I was heading to pick my packed luggage and clear out on time at 11:00. I went to the front desk to ask for extension so that I can clear the room after picking my luggage. I was at the front desk queue at 10:50 and I was only able to be attended by the front desk agent called SAMARA only at 11:10 as both agents were busy with single customers for 20 minutes. When she attended me Samara was very upset that I didn't checkout on the check out time of 11:00 as they are fully booked. I tried to explain calmly on what has happened. Instead, she has raised her voice and started uttering inappropriate words. When I said I will file a complaint as her treatment is not appropriate, she was even furious and said in a very disturbing loud voice 'I can write you my name. You can complain'. I was shocked by this treatment. Once I checked out I tried to reach the general manager or the duty manager to file a complaint on several occasions and my calls consistently been directed to answering machine. I suspect it was intentional as I mentioned to the operator that I wanted to file a complaint. I will never stay again and I will never recommend this hotel to anyone.
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