Holiday Inn Resort Montego Bay

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 3526 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Just what we needed after a terrible year, Jamaica never fails to impress us!

    Reviewed by DisneySoph11x() on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    So it’s been just over 2 weeks since we came home and oh my goodness I am dying to be back! Just wanted to give a little review of our stay while we were there! So we stayed at the Holiday Inn Resort for two weeks from September 16-30th and I can honestly say we had a fantastic time! It was just myself and my best friend and we came with the intention of just having a really chilled out couple of weeks to catch up, sun bath and just relax! To be honest we have both had a pretty terrible year and this holiday came at the right time! From the moment we step into the hotel we both sighed a sigh of relief and it was like we had arrived home! We were greeted at check in with a Rum Punch and from then on it was bliss! From amazingly friendly staff to our gorgeous ground floor room over looking the ocean and pool I can honestly say I’m missing it more and more every day! We managed to do a fair bit this time that we never got to do last year. We came to the holiday inn last February with lots of my family but that consisted of doing lots of tours and exploring the island and all that Jamaica had to offer, however this time we really got the opportunity to see what this hotel offers! We spent loads of time using the pool and jacuzzi, having naps in the sun loungers, reading our books (even after a child threw mine in the pool haha) plus spending most evenings playing volley ball and then moaning at the lifeguards when they told us we had to get our the pool at 6pm! (I might add here that we became friends with some of the lifeguards so when we were moaning it was taken in good faith and we had lots of fun with them saying how I bet they loved kicking us out the pool, it was like it was there favourite time of day ??). We also got to spend lots of time in the sea, snorkelling and seeing some amazing fish and aquatic life that roam around the private island and near the pier near the adults end of the resort.. please don’t ask me what kind of fish because I honestly couldn’t tell you! ?? although we did see sting rays and eels, those I know!! We also got to walk the entire resort really admiring each area, visited the gym, played a game of giant chess (or checkers as we did because I don’t know how to play chess ??), has a go at mini golf and then sat in the pier hut taking everything in! We also got to experience some amazing dinning too! We returned to the Italian restaurant twice this trip and on both occasions the food was excellent! Super tasty and super filling! Our servers were amazingly attentive and made our evenings! We also got to experience the Japanese restaurant which is a teppanyaki restaurant which is a first for me and oh my god it was amazing!! So good that we went twice! A lot of people are out off by this restaurant because it’s a $20 sur-charge PP but it was worth double that for sure! The service, entertainment, food and atmosphere were great and our chefs, Chef Jason and Kirby were fantastic! They made us laugh, kept us entertained and filled out belly’s! Plus we used the main buffet restaurant many times on different days/evenings and as always the food was excellent! Some nights we didn’t even fancy a big meal so we had a burger and fries from the barefoot grill and the food there is also fab! Lunches mostly considered of cheesy chilli nachos and jerk hut delights which again were fantastic! I can honestly say you will never go hungry in this resort! And you certainly won’t go thirsty either! I have a new found and unhealthy love of Rum Cream, so much so I had to buy myself a bottle in the airport on the way home! And for anyone asking yes I have made mudslides since I’ve been back! ?? As returning guests also we got invited to a special event which was hosted by the hotel managers, so we got our glad rags on and headed over to the lobby where we got told to head upstairs to the conference room where we were treated like royalty, got served a beautiful 4 course meal, endless amounts of wine/champagne, followed by entertainment and prizes to be won! We got to meet some of the entertainment staff, who also sat down to dinner with us, as well as some lovely guests too! And that night was also topped off by an evening of Karaoke.. which yes we did sing and yes it wasn’t the best because we were rather drunk at this point! ?? but still we made loads of friends that evening singing songs, dancing, laughing then heading up to Port Royal bar for more mudslides! ?? Every evening the place was lite up with lights and music was booming out of speakers of incredibly talented singers or some fantastic musicians so you are never failed to be entertained throughout your stay! We also treated ourselves to a spa treatment at the Sol-Mer spa which included a full body massage with essential oils, warm towels and the most relaxing atmosphere! Our massage therapist were amazingly attentive, made us feel very comfortable and were kept dignified! The whole treatment cost $130 for the both of us and we found that to be a very reasonable price especially walking away feeling so relaxed and like we were walking on clouds! I will say for you ladies, if you are having the scalp massage too, take your hair down, I had mine in a loose bun and once the therapist had finished I looked like I had been dragged through a hedge backwards ???? the hair was a nest! But I didn’t care it was amazing lol! I think the thing that sealed it in for both myself and Nicola was the amazing people we met while we were there. We made some incredible friends both guests and staff who I can honestly say made our holiday! So many evenings filled with laughter and good memories it’s them we miss mostly! We had a fantastic time and can honestly recommend this hotel to anyone who chooses to stay in Jamaica. The staff are friendly, they get treated well and they all seem to love there job and for me that makes me so happy to know people are being treated well! And we have every intention of returning in the near future!

    Vacation

    Reviewed by Divine D() on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Great property however their Menu needs to be improved. Ms Veneisha Campbell, yanique Grubb and Osha from dining room made breakfast a pleasant experience. Ms Romae brown from the bar is always neatly attired made the best drinks and is always smiling

    10 nights March

    Reviewed by simon y(kent) on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Very close to the airport but not in the flight path. After a 15 minute drive we were dropped off at reception. Had to wait 30 minutes for our room to be ready but didn't matter as we went straight for a drink and some food. Room was in block 1 ground floor , facing the pool and the sea, very clean , spacious and the shower / bathroom was good. Air con worked well but was very noisy but we got used to it. Hotel looks quite dated but is clean. lots of places to sunbathe and sun loungers galore. Food was pretty good too with several restaurants to choose from if you don't like the huge buffet area. The Japanese and Italian restaurants are well worth a visit or two. Over all this was a great place to stay if you are on a budget and I would thoroughly recommend.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Rooms

    Rooms-4

    Service

    Service-5

    A Week To Relax

    Reviewed by Shakoya(Brooklyn, New York) on Oct 12, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The Holiday Inn is my all time happy place!!! I love this resort because the staff always remembers the guest and welcomes them back with open arms.The great staff make this place so nice. The food is always cooked to perfection and there is many food dishes to choose from throughout the resort. However the rooms are large and spacious the bathroom small and compact (cute)even, but my only complaint is the AC which is a must in the Caribbean; didn't cool off the room. For myself that is a serious problem because the heat is hotter indoors than outdoors and I found that the rooms needed updated air conditioning units that the guest can operate. Sleeping in that heat is uncomfortable but the bed is comfortable. Most times when I come its not to stay in the room so I still come and enjoy the HI resort and lovely staff and good food. Being a returning guest I really enjoy and look forward to attending the Returning Guest Dinner which is held weekly and its a great time always to hear and see the many guest that like myself return time after time. During this event held on the property the staff are introduced and they serve you a great special meal, my table was the last to leave the room as we were socializing with one another. Oh and the drinks are made to order throughout your stay. Winsome Hooper the Managing Director is a pillar at this resort!! This resort is managed well under her supervision, she is easy to speak with about any concerns you may have and you will see her throughout the resort smiling and making sure that everything is going well. Also you are always very safe on this property and transportation is always ready and available when you need to go or just want to explore. During my stay at the resort this time there was a lot of construction in progress, so on my next trip I'm looking forward to returning to see the upgrades, to the rooms in the buildings that they are upgrading, the swim up adult area and the new air conditioning systems. I've been home for almost one month but can't wait to return. See you guys next year 2020 I'll be returning.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Rooms

    Rooms-3

    Service

    Service-5

    1 Week all inclusive vacation - Holiday Inn Resort (Montego Bay)

    Reviewed by FEW1(London, UK) on Oct 12, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Great holiday, good variety of food, hotel is clean, comfortable bed, staff helpful and friendly. Great entertainment both day and night. Suitable for couples, families and children. Excellent location. This was our third visit and we will be visiting again next year. I strongly recommend this hotel.