Holiday Inn & Suites Across from Universal Orlando®

3.0 star rating

Standard accommodation with basic facilities and limited services.

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    What to expect (based on 2817 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Spacious, professional, accommodating

    Reviewed by W9747YMchads() on Aug 11, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This hotel is due for some updates. But the King suite was very spacious for our family and the staff was professional and accommodating. Tiffeney, at the front desk, was always friendly and helpful during our stay.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Smoking

    Reviewed by Debras973(Chatsworth) on Aug 10, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Hotel doesn't provide free shuttle to and from airport that would be very helpful. upon arrival we were issued 8th floor suite. Before exiting the elevator there was a very strong skunky odor of cannabis being smoked in one of the units. this odor worked its way all the way down to the end of the hall to the end units. several guests were in the hallway complaining about it as we checked in, staff said they had taken measures to correct it however the next morning it was still very bad like hit u in the face bad,it was still being smoked, two in our party has severe smoke allergies, we asked for a new suite and was immediately moved to the third floor. I feel that stronger measures should have been taken to stop the problem when the first complaint from other guests were raised, i'm still answering questions from 8 yr old how come the hotel let people do that? hotel is very outdated but the beds were comfortable and our room was clean, the carpets are stained and worn. kids were upset that the pool closes at dusk, the staff practiced safety at all times and were very friendly and helpful, the business center is a storage room and be prepared to pay .15 if u need to print i have tried to submit my review twice and was rejected on the IHG website hoping this one makes it,have spoke with guest relations about my review twice only to get the run around. I feel like others need to know before they book. No smoking should mean no smoking right?

    Great job

    Reviewed by aliciajG9475MK() on Aug 07, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Tiffeney B. was a great advisor, got in there, check in was very smooth and easy. The service was good she was very attentive and very nice and made us feel so comfortable. She was very good at getting what we needed done.

    David wixon and family

    Reviewed by davidwR5258JQ() on Aug 06, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We been coming here for the last two months we like this hotel and the proletariat that works at the front desk are respectful and courteous well liked my name is David wixon I come with my family and kids

    Won’t stay again.

    Reviewed by Jkconrad1712() on Jul 28, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Travel during Covid when cleaning should be a priority!! It looks like the hallways haven’t been vacuumed in weeks. Carpets were dirty and littered. There’s a gaping hole in one hallway wall with open pipes and it’s plugged with a filthy washcloth. It looks like this on several floors. My hotel room smells musty unless I crank the air down to 65. Staff is friendly. That’s the only good thing.