Universal's Loews Portofino Bay Hotel

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 7062 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Perfect Portofino

    Reviewed by gngtrb(Bridgewater, Massachusetts) on Jan 16, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    First time staying onsite and had a club level room. Loved everything about it, the staff, the room, the food, the proximity to the parks, the ambience. It was absolutely incredible. Can't wait to do it all again next year.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    A very hotel that shines by its convenience

    Reviewed by Nico G() on Jan 16, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I had a group of friends visiting from Europe. We had only one day in Orlando so I wanted to make the most of it. The Loews is conveniently located and access to Universal is the best. Not only you can use their free boat ride that gets you to universal city walk but hotel comes with a perk that gives you Unlimited express lane in the park. That saves the day since you won't be waiting much for rides. That in itself is worth staying there. The hotel is nice, We stayed in a wing that seemed to be recently renovated. Everything is clean. The grounds are very much of the spirit of Universal. Room is very comfortable.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Expensive but those good memories were priceless

    Reviewed by I6647PSsimonf(Hamilton, Canada) on Jan 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My travel agent promised me it was an amazing hotel and she was right. Enjoyable architecture, genuine Italian decor, rooms are luxurious, delicious meals at the hotel restaurant, fast response at the front desk and staff doesn't fail at making their guests feel special (Jaiden in particular, what an asset for that hotel). Yes, it's expensive as hell but good memories are priceless. Just one (minor) complaint : the shower is extremely small but I was told that you get a bigger one if you get a room which has been updated 1 or 2 years ago. I recommend future guests to ask for it prior to their reservation.

    Enjoyable

    Reviewed by A-Traveling-Man-19(usa) on Jan 12, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We liked this hotel; walkable to both universal parks and citywalk along a lovely garden path. Our room overlooked the waterway, and rooms were generally quiet. Staff was pleasant: there when needed but not intrusive. Areas were clean and pleasant; service was good, we tried nice and loved it; Starbucks right on premise open at 5am. Really tranquil setting, and the outdoor pool tables and bocce on crushed sand/stone was awesome. The parking garage is a bit of a distance, and the rooms are in east or west wings - generally gotten to by exiting the building which was a bit awkward. Only complaint was staff who have said the same sentences so often they are now slurring the speech. We had to ask several to slow down and annunciate directions when we needed them.

    The worst experience I will never go back

    Reviewed by acelera00(Panama City, Panama) on Jan 11, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I did stay at all three Loews Universal hotels it was my second at Portofino This time I asked for a bay view and got the last room on the first floor looking nowhere. Just people walking by and a lot of plants But the reason I did not complained was because I arrived late at night and I wanted to get up early the next day. In top of that I found out that’ Inhad a nail charge by their third party mail handler for $255 in goods worth close to $509 !!! Got some charges for items worth less than $5 or $10 of $15 each !!! I tried to reason with them and was impossible. And the hotel people did not help at all. They blame the charges on their third party handler I could share that this will never happen a Disney resorts. Their charge for small packages is $5 and for letters or envelopes is just nothing. Importantly they do use a third party handler too I will never go back to universal resorts when I decide to visit their parks