Sandos Finisterra Los Cabos

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 4293 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Second visit

    Reviewed by Cindy M(Edmonton, Canada) on Feb 19, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Second visit Feb 8-15, Ocean front junior suite 1504 We enjoyed Finisterra as a home base for our first visit to Cabo in 2018 and really liked it. I still like it, but, we didn't plan any excursions this visit and wanted to enjoy the resort as a stand alone. I have to say that while the food is still good and the service and friendliness from staff is outstanding the activities, entertainment and lack of features within the resort became a bit tiresome. We found ourselves at the marina almost daily just for something to do. Its a lovely resort in a beautiful location and I wouldn't stay anywhere else if I were to return to Cabo, but, be sure to plan more things to do than eat and suntan. I don't know whether all of their showers are low flow, but, the shower in 1504 is the lamest of over 20 resort rooms we've been in. I'd encourage the resort to work on the quality of their evening entertainment. Opening the plaza bar for the afternoon would be a nice change from cupcakes and lattes. Nelson, at the Cupcake Cafe, is a gem. Mario in poolside service was terrific.

    Individual ratings:

    Service

    Service-5

    Value

    Value-4

    Not bad

    Reviewed by Worldtravela1234(Los Angeles, California, United States) on Feb 19, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Food - extremely mediocre. Would be shocked if anyone ate all their meals here as the food is extremely mehh. Def not close to what Cabo has to offer Hotel/ room - Nice! Wish it had a beach you can swim on I just assumed since it was on the water you can but swimming is forbidden due to the current so you have to take an uber/ taxi to medano beach staff - Had a really bad experience with Sandos staff when going to a presentation for one of those timeshare things that give you excursion discounts. They tried to put the fear of god in you if you go somewhere else telling you it's very dangerous, and something could happen to us, all kinds of crazy shenanigans and even walked with us trying to stop us from going. EXTREMELY UNPROFESSIONAL. The presentation we went to was held by interval international a very reputable US based company which we did not buy but the point is the lady upfront downright harassed us about it. This reason alone made me never to want to come back. Don't harass and scare your members if they choose to go to a different presentation c'mon people, slow down on the aggression. Location - SUPER close to the marina (right across the street) That was awesome!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-4

    Service

    Service-2

    Pure relaxation

    Reviewed by kathryns77(Detroit, United States) on Feb 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I just completed a one week stay at Sandos Finisterra. We are Royal Elite members and this was our second visit to this property. We enjoyed a week of pure relaxation! The food and drink was great, especially the steak and lobster dinner on Valentine's Day. We appreciated the concierge service provided by our butler, Bernie. And a very special thanks to Carlos, our pool butler, who completely spoiled us and made our vacation special. We look forward to visiting again in the future.

    Shuffled Around

    Reviewed by Dawn0027(Charlotte, North Carolina) on Feb 19, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I have never written a review before and I never thought I would write one for this resort unless it was an outstanding one. I have stayed at this resort many times and loved it! In fact, it is the only resort I stay at when I visit Cabo. Unfortunately this last trip was a disappointment. I have never been more shuffled around like I did this pass stay there. I went there for a birthday/vacation getaway with a friend of mine. I have always stayed in a 2 bedroom room in the main part of the hotel facing the ocean. When we checked in, the supervisor tried to put us in a 1 bedroom room at the front of the hotel facing the marina. When I refused that room, they finally found us a room on the bottom floor all the way at the end that had a slight view of the ocean but mostly obstructed. The rooms air condition wasn't working and the lock to the door didn't lock. The next morning they changed our room to a better room. On the last day ( mind you I am only there for 4 nights) I am relaxing at the pool and my friend finds me and tells me that we have to change rooms and they disconnected our room key to allow us back into the room. Well needless to say, after I exploded they allowed us back into the room and we were able to stay in that room for the last night. I was very disappointed on how I was being treated. I travel from the east coast and I go to that resort often. I am constantly bringing new people with me when I go back there and brag about this resort to everyone who ask about where is stay in Cabo. If and when I go back I hope I never get treated/shuffled around like that again. My only advise for those who are checking into this resort, double check they have you booked in the same room all the nights you are planning to be there. They knew how long I was staying and they had our credit cards on file. Not sure what the problem was, but It needs to be corrected.

    Fantastic Stay at Finisterra

    Reviewed by 718brandih(Edmonton, Canada) on Feb 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have just returned from a fantastic 10 day stay at Sandos Finisterra. Built into the side of a mountain this place has amazing views everywhere you look! Food here was great. We really enjoyed the variety. The Cupcake Cafe was the Cherry on top. We were there at least twice a day, every day. The service was very good but mostly excellent! Shout Outs to the great staff: Bernie - personal Butler Carlos -pool waiter Abel - coffee shop Nelson - coffee shop Fernando - coffee shop Wendy - Activities - she was so amazing!!?? Gloria - Activities Ruby - Activities/Kids Club Paola - Activities Nancy - Tortuga Hostess Santiago - Concierge/lobby Estrella - Concierge/lobby Aracely - House Keeping Enedina - House Keeping Only real complaint was the size of the beds. Oh, and the cranky activities manager Victor.