Secrets Vallarta Bay Puerto Vallarta

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 7214 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Great Hotel close to town

    Reviewed by Crista J() on Mar 07, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I love this Hotel, the lobby is fantastic, my room was spacious, and nicely decorated. The staff at the pool is amazing and always helpful, I gave them good tips because they deserve it. Food is average, but Bordeaux restaurant is outstanding. Hotel is conveniently located 7 minutes from center of town.

    Great staff - dated rooms...

    Reviewed by Scenic828692() on Mar 06, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Check in was easy and quick, fortunately we told the staff that approached us about $200 in coupons (really a timeshare sales pitch) that we were not interested. It was a bit of a hard sell but we refused to sit down and told the gentleman that we just wanted to get to our room and the pool to relax. They made us sign something saying we were not interested in the coupons. Many couples told us during our stay that they spent 90+ minutes with the sales people after checking in prior to starting their vacation....just be nice an shut this down immediately and it's not an issue. The entire staff and restaurants were all wonderful, Capers/Italian and Bordeaux/French the best related to atmosphere, food and a fine dining feel. The covid testing was also very easy and fairly quick although we found it strange that after testing (the day prior to departure) we were released and told that we could stop by the front desk later for our results. It was a rapid 15m test, we were negative but if positive we had been sent back to the resort to spread the virus amongst other guests all afternoon until results would have been received. After staying in multiple upscale adult only properties in Mexico I'd say that this one was above average but far from the top due primarily to the rooms. We were in both the regular and upgraded club rooms during our stay, the only difference is a tub on the balcony of the upgraded club room. There is also a small bar in the lobby of the club building where we never saw anyone the entire trip, in our opinion the upgrade was not worth it. The room furniture and decor was also dark and dated. There were curtains placed in the middle of the room that closed it off and made the room feel darker and more dated. Fresh paint in the rooms plus some new furniture would go a long way in improving the feel. The Secrets - The Vine Cancun rooms were modern and beautiful, if they could have been coupled with the pool/restaurants/staff of Vallarta Bay it would be the perfect hotel.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-5

    Value

    Value-4

    Team Wisconsin

    Reviewed by S9671YMnicoleh() on Mar 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Thank you to the Activities Team and Elizabeth for awesome activities and keeping us busy especially beach volleyball during our week of vacation in Puerto Vallarta Mexico. We had an amazing time in water aerobics and it completed our wedding week in Mexico!!!

    Secrets Vallarta Bay

    Reviewed by maltesem0m(Natchez, Mississippi) on Mar 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Adrian, Cecilia, Mayra and Alejandra at the Market Cafe were wonderful. Overall nice hotel with helpful staff. Had a great time. In the middle of town as is safe to walk on the boardwalk. Covid-19 safe and very careful.

    Amazing beautiful, special place with great people

    Reviewed by amandalucas13(Mississauga, Canada) on Mar 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Me and boyfriend had the most amazing time at this resort, because the staff were amazing. The two that made our stay the best were Elizabeth and Salvador who made sure all our needs were met and we had a perfect time !!!