Secrets Vallarta Bay Puerto Vallarta

If you wish to spend a lot of money for nothing, this is the place for you. The rooms are mediocre, the food is terrible and the liquor is not legitimate. They try to nickle and dime you like crazy. They pressure you to buy their timeshares. This resort was just terrible in every way possible. It wouldn't have been so upsetting, but the amount they charge for it, is ridiculous. If you stay here, make sure you plan to stay awake past 1am. Because they bump music that the whole resort is forced to listen to until that time. The beds are super lumpy, unless you are in a newly revamped room. If you have a room with an outdoor tub, be advised that people can see you. They claim to use top shelf liquors, but they aren't. They are subpar liquors that you can barely choke down. The rooms aren't super clean either. I have never been so disappointed in a hotel. Ever. Also, be aware of any freebies. I was advise of a freebie, I took advantage of it, I was then advised that I would be charged $500 for it. Really? I just can't express the disappointment and frustration with this place. I will never, ever stay at a Secrets resort again. If you decide to stay, I hope you got a great deal. I stayed here because of the positive reviews. I cannot believe how bad my experience was.

First of all I want to say we have stayed at Secrets six times now. We are fortunate enough that we can go and stay about anywhere we want to in Mexico. However, we always go back to Secrets. The service is amazing. The food is great and the property is well maintained and kept spotless. There are many fun activities and everyone goes out of their way to make you comfortable and relaxed. As I said before the service is always top notch. and everyone who works there are great. However, I want to especially thank Fernanda at the Unlimited Vacation Club for her caring and professional service. She was very accommodating and went above and beyond to help us. Cesar at the Market Café is the friendliest and best waiter you could ask for. He has been there for as many years as we have been going to Secrets and he is always making sure "his friends" are happy with their food and drinks and makes you feel so welcome. Hector and Daniel are bartenders in the Preferred Club Tower. They are both terrific bartenders and whenever we waned a drink or in my girlfriends case a special tea or whatever they would not only make sure we got what we wanted but went the extra step to make sure it was the perfect drink. I STRONGLY recommend Secrets Vallarta if you want a great relaxing vacation with top shelf food, drinks and service. We have already booked our next stay there.

As others have stated the customer service is five star. Very clean property. Beautiful view from our room on the 14th floor. Food was very good, but not great. The only complaint we have is the music is too loud at night. There were always bands playing on the main floor and we could hear them all the way up on the 14th floor. We wanted to fall asleep to the sounds of the waves crashing on the beach, but had to close our sliding glass door to mute the noise. We noticed that it was playing until 11pm some nights. Great service from "Junior" at the pool!

The views were gorgeous. The room was amazing. The staff at the resort were all wonderful, very polite and enthusiastic. There were many restaurants to choose from as well as delicious 24hr room service. There were many activities available to participate in throughout the day, as well as shows to attend in the evenings. We had a wonderful time and would certainly recommend.

April 2019. Just got back from a week @ Secrets Vallarta. Been to lots of all inclusives, this was by far the best. Of course it was the people/staff that made it: Humberto H., Nirvana, Erick H., Noeh, Miriam and Octavio treated us like better friends from their family. Each went out of their ways to get/give us what we wanted, and answer all our questions. They are the kind of people who are genuinely happy to be of service: competent and kind, without being obsequious The food was way better than average, and the facilities were spotless. Worth every dollar.