Hard Rock Hotel Vallarta

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 6736 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Spring Get Away

    Reviewed by Jen_Earl(Missoula, Montana) on Mar 30, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is our 14th time to this beautiful resort. We traveled March 10-19th and we cannot say enough about the awesome staff and beach. We were lucky enough to have the butlers Gerardo, Uri, Alan, and Miguel. They knew what we wanted even before we asked, cabanas, special dinners, scheduled our favorite restraunts even gave us mask and gloves for the trip home. These guys have become family to us and we cannot say enough about how good they are at their jobs. We are praying the c virus gets over quickly. Canerio, Juan, Marty, Cereso at the beach were spectacular waiters even bringing us a wet wash rag to wash our face. They knew what we drank and had it there before we asked. Samuel was an outstanding server in the sun bar his knowledge of tequilla is fantatic. Fabiola greated us each morning , Charly servered us a great dinner on the beach. we were there during the start of the corona virus and they took exceptional care to make sure that the food was served safely Zen was our favorite resteraunt and the chef cut came out and met us and Kevin was a great waiter. Hector and many other of the wait staff.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4

    Amazing Place!

    Reviewed by cmac2031() on Mar 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I got married at HTH Vallarta in Jan 2019 and it was absolutely amazing! The ceremony was perfect, from the decorations, to music, to food! My family and friends loved everything! The service was amazing, Juan served my family poolside everyday and knew everyone by name and what they drank! He was fantastic. We loved it so much we returned for our anniversary Jan 2020. And Juan was still there and remembered us! Had a great experience the second time too! Will continue to go back!!

    Family fun in the sun!

    Reviewed by KathyV181(Carroll, Iowa) on Mar 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I just spent a week at the Hard Rock PV. The employees go above and beyond to make you feel comfortable and welcome! The service by the pool was awesome and Canario took great care of us. My husband and I both enjoyed pedicures by Joana and Dulce. We could watch the ocean while the procedure was being done! Our favorite restaurant with chow and we would eat there for breakfast and dinner. Cesar and Fabiola were always there to say hello and to wait on our every need. The food was delicious. I can’t wait to visit this resort again.

    Paradise with service

    Reviewed by oliviatravelerla() on Mar 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The beach front property is lovely. We're beach people who need shade, so we happily spend most of our days on very comfortable chaises under the palapas with Kauregue (with apologies for the misspelling!) bringing us ice water, drinks, food all day long. Love the all-inclusive! We spent a week at the resort and ate at all the restaurants. Our favorite was Ciao. At Ciao Rubi a manager and Cesar our breakfast waiter could not have been more helpful and engaging. Their kindness and attention reflected our experience of all the staff. The Hard Rock staff go beyond attention to customer service - they do everything to enhance the guest sense of welcome, comfort and ease. Where I work, we pay a lot of attention to the visitor experience so I'm particularly appreciative when I see an entire staff that is succeeding in creating a positive experience. One final word about the spa - its beautifully designed, peaceful and the massage therapist I had (jonita/yonita - again apologies to her mangling her lovely name) was wonderful. I would go back!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    I Will Be Back!

    Reviewed by jhollop3(Eugene, Oregon) on Mar 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My boyfriend and I had the best time at the Hard Rock Vallarta this summer! The resort was so clean and comfortable, and the food was great! We went in September which is the off season, but only had beautiful days and fun company. Luis, aka Snoop Dog, was so friendly and kept the vodka soda's coming as my boyfriend did all of the fun sports activities, and the staff that ran those were so energetic. I would recommend this resort to everyone!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5