Fairmont Jasper Park Lodge

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 5609 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-3

    5 most recent TripAdvisor reviews:

    Great visit despite COVID restrictions

    Reviewed by Sheila S(Calgary, Canada) on Apr 18, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed at the Jasper Park Lodge from April 16 -19, 2021. Firstly, the pool was closed, and we were not allowed to eat inside because of COVID. They have no control over that. The room was nice enough and the bed and sheets were great. Further, the bathroom was small but new and beautiful. The fridge in the room did not work, but they brought a new one right away. The biggest problem with the room was that it was too hot. I called the front desk and they sent someone to check it, but they said they could not fix it and I should open a window. It was 24 - 26 C even with the windows open. It made sleeping difficult. We ate at the on-site restaurants three times. Great service and the food was good. I recommend the Sugar Shack Chicken sandwich. The weather was beautiful on the patio on Saturday and although it was cold on Sunday the fire table kept us warm. Sometimes a higher end hotel can have a pretentious vibe, but that is not the case here. Everyone was really so friendly, and the dress is casual. Overall, the location is what makes the JPL so special. Walking about the lake first thing in the morning, lunch on the patio looking at the mountains, watching the deer eating the grass make for a unique experience. Be sure to do the hike around the lake. It is about 4 KM and easy, but the views are spectacular. I had a great time even with many of the amenities closed. I highly recommend it.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5

    Comfort in an uncertain time

    Reviewed by kdm826(Edmonton, Canada) on Apr 18, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Our room was in main building with a beautiful view from a balcony. We were able to order take away to eat in our room and although the food is probably prepared exquisitely, nothing appealed to us for dinner or breakfast.

    Amazing Weekend Getaway

    Reviewed by Danny_G_14(Edmonton, Canada) on Apr 17, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We spent 2 nights at JPL. It was absolutely wonderful especially after having been locked up due to COVID for over a year. We felt very safe, everything was well organized and managed, the hotel and grounds weren’t overrun with people and the service was exceptional. Just love it here!

    JPL: comfort, relaxation, nature

    Reviewed by Marian L() on Apr 17, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We came for a couple of days, ostensibly to ski. In addition, we love beauty of nature and hiking... so calming. Our children surprised us on our 41 anniversary with dinner by the lake. Staff, ensured it was COVID friendly and spaced us accordingly. Dinner was amazing, thanks to the chefs, Gabe and Martin. We had dishes we had never eaten before. The rabbit roulade was scrumptious! Our server, James was delightful, with jokes for the kids and a game of chess, on a special board, for our grandson. I forget the name of his "helpers", but they were terrific! Chris and his team, worked wonderfully with our daughter and we are so grateful. Staff, as always, go beyond to be sure every wish is granted. Special mention as well to Carra who lit up the fire table the next morning on the deck so we could enjoy our coffee el fresco. One of the reasons we choose JPL is the efficiency and rigour of COVID protocols.

    Above and Beyond

    Reviewed by J3236ASmichaelt(Hamilton, Canada) on Apr 14, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Alexander helped us when we weren't completely satisfied with our room for our anniversary. Thank you so much for making our night a 10/10. The Fairmont has treated us so well and with such a beautiful atmosphere we will be back for many more anniversaries to come. Thanks everyone Michael.