All inclusive

Azul Beach Resort Riviera Cancun, by Karisma

Puerto Morelos 5.0

Overview

Featuring the renowned Gourmet Inclusive® concept by Karisma, Azul Beach Resort Riviera Cancun brings together spacious facilities with unlimited activities and services. Azul Beach Resort Riviera Cancun is designed to allow couples, groups, wedding parties, families and friends from all generations to re-connect under the sun.

Other Fees: Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

435

Rooms

Luxury Suite
640 square feet
  • 1 king bed, or 2 queen beds
  • Garden or pool view
  • No more than 4 guests in the room
Luxury Suite
640 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Crib (on request)
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV
  • Balcony or terrace

Luxury Oceanview Suite
640 square feet
  • 1 king bed, or 2 queen beds
  • Ocean view
  • No more than 4 guests in the room
Luxury Oceanview Suite
640 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Crib (on request)
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV
  • Balcony or terrace

Luxury Walk Out Suite
  • 1 king bed, or 2 queen beds
  • No more than 4 guests in the room
Luxury Walk Out Suite
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Crib (on request)
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV
  • Balcony or terrace

Family Suite
625 square feet
  • 1 queen bed, and 2 sofa beds
  • Garden or pool view
  • No more than 5 guests in the room
Family Suite
625 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Crib (on request)
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV
  • Balcony or terrace
Additional details

Especially designed for families with a master bedroom with a queen bed and jacuzzi for two.  Frosted glass sliding doors separate this area from the living space where there is a double sofa bed and a single sofa bed.

Junior Suite
640 square feet
  • 1 king bed
  • Garden view
  • No more than 2 guests in the room
Junior Suite
640 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Crib (on request)
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV
  • Balcony or terrace

Swim Up Junior Suite
540 square feet
  • 1 king bed
  • Pool view
  • No more than 2 guests in the room
Swim Up Junior Suite
540 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Crib (on request)
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV
  • Balcony or terrace

Amenities


Location

Address
Carretera Cancún-Puerto Morelos Km. 27.5, Mza. 37, SM. 12, Bahía Petempich, Puerto Morelos, Quintana Roo, 77580, Mexico
Carretera Cancún-Puerto Morelos Km. 27.5, Mza. 37

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.0
TripAdvisor users rated this property 1 out of 5

Worst all inclusive I’ve been to not 5*. Avoid if UK traveller.

William K on Apr 30, 2024

Avoid this hotel…. This was by far the worst all inclusive hotel I have stayed in with my family. Particular warning if you are from the UK and looking to book this holiday. When we arrived the main Mexican restaurant was “close for maintenance”. This meant limited choices, and the remaining restaurants were unavailable on many days of our stay. On Sunday the buffet closed meaning only 1 restaurant was available without booking. With a young family we were told a 2 hour wait for being able to receive any food which was completely unacceptable. After complaining we were told to order room service with over an hour wait. This is a 3* hotel at best. TUI promote as 5T, but the rooms were in need of renovation. The pool was dirty and had tiles missing. My 1 year old even managed to pick up a tile from the kids pool. The food was cold, poor quality and service was very slow. The staff did their best and we’re on the whole friendly but it was very understaffed. We also overheard management explain to another group that the head office “need to make a profit” and this was there excuse for the poor service during a “quieter period”. IT IS ALSO NOT FAMILY FRIENDLY. Even thought the hotel was at most 20% full, no rooms were available in the family block which meant we were next to the wedding area and were awoken on multiple nights by rowdy groups who had booked their low budget weddings at this hotel. No options were given by the hotel to move. Also the kids club was unavailable for TUI guests which meant our children couldn’t attend. There is also none of the standard food options you’d expect from any all inclusive hotel for kids. No Ice cream, snacks and your only option in the day was to go and sit in the poor quality buffet, or go back to your room and order room service. We also noticed a disparity in service from those American guests who were party of the “Prestige club” who were given offered the ability to book restaurants and access the kids facilities. Even then the service we saw was by no means the 5* advertised and not worth the travel time for the UK for such a poor quality hotel.

TripAdvisor users rated this property 5 out of 5

Awesome & fun

Explorer48082503505 (Chacmuchuch, Mexico) on Apr 29, 2024

The AZUL BEACH RESORT was Amazing Thanks so much to Omat he was such a great Guy all the time and i loved the shows at Night, kayaking with Luis, yoga with George, zumba with Alex & archery with Leirbag. Everything was Great from the beginning till the end Five stars

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