Overview
The adults-only, all-inclusive TRS Yucatan Hotel is located about 20 minutes from Playa del Carmen on the Caribbean Sea and is ideal for couples looking for a romantic getaway or a destination wedding or honeymoon.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
454
Inclusions
- Daily activities
- Round-trip airport transfers
- Butler service
- Non-motorized water sports
- Guests at TRS Yucatan Hotel can enjoy the bars, restaurants, pools, and facilities of the entire Palladium complex
- Nightly entertainment
- 24 hour room service
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Jetted tub on terrace
- 24 hour room service ($)
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Housekeeping
- Mini-bar stocked daily
- Safe
- Slippers
- Turndown service
- TV
- Complimentary room service from 11 am - 10:30 pm
- Aromatherapy menu
- 1 king bed, or 2 double beds
- Garden view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Jetted tub
- 24 hour room service ($)
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Housekeeping
- Mini-bar stocked daily
- Safe
- Slippers
- Turndown service
- TV
- Complimentary room service from 11 am - 10:30 pm
- Aromatherapy menu
- 1 king bed, or 2 double beds
- Garden view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Jetted tub
- 24 hour room service ($)
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Housekeeping
- Mini-bar stocked daily
- Safe
- Slippers
- Turndown service
- TV
- Complimentary room service from 11 am - 10:30 pm
- Aromatherapy menu
- 1 king bed, or 2 double beds
- Pool view
- No more than 2 guests in the room
- 1 king bed, or 2 double beds
- Pool view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Bathroom with tub and shower
- Private pool
- 24 hour room service ($)
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Housekeeping
- Mini-bar stocked daily
- Safe
- Slippers
- Turndown service
- TV
- Complimentary room service from 11 am - 10:30 pm
- Aromatherapy menu
- 1 king bed, and 1 sofa bed
- Garden view
- No more than 2 guests in the room
- 1 king bed, and 1 sofa bed
- Garden view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Living room
- Hot tub on terrace (based on availability)
- 24 hour room service ($)
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Housekeeping
- Mini-bar stocked daily
- Safe
- Slippers
- Turndown service
- TV
- Complimentary room service from 11 am - 10:30 pm
- Aromatherapy menu
- 1 king bed
- Lake style pool view
- No more than 2 guests in the room
- 1 king bed
- Lake style pool view
- Minimum 2 adults, maximum 2 adults
- No more than 2 guests in the room
- Living room
- Mayan shower (outside)
- 24 hour room service ($)
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Housekeeping
- Mini-bar stocked daily
- Safe
- Slippers
- Turndown service
- TV
- Complimentary room service from 11 am - 10:30 pm
- Aromatherapy menu
- 1 king bed, or 2 double beds
- Pool view or Garden view
- No more than 2 guests in the room
- 1 king bed, or 2 double beds
- Pool view or Garden view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- cfm.hotel-room-specific-includes.butler-service
- Pillow menu
- Private pool and terrace
- 24 hour room service ($)
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Housekeeping
- Mini-bar stocked daily
- Safe
- Slippers
- Turndown service
- TV
- Complimentary room service from 11 am - 10:30 pm
- Aromatherapy menu
Amenities
Aerial view
Lobby
Isla Pool
El Secreto Pool
Beach Club Pool
Beach Club
Beach
Cabaret theater
Capricho Restaurant
El Secreto Pool
Gaucho Restaurant
Gaucho Restaurant
Helios Restaurant
Helios Restaurant
Helios Restaurant
Tentazione Restaurant
Las Rocas
Spa
Location
Reviews
Disappointment and lies
106leiab (Sartell, Minnesota) on Apr 27, 2024
This is our 2nd time at this place. We stayed at colonial the first time and absolutely fell in love with it. We had plans on joining the Palladium membership club. This time we decided to ‘upgrade’ and stay at the adults only, TRS. After a full day of travel and the 1.5hr personal ride we had to pay for from the airport, we finally arrived. It was 4pm, we wanted to check in, shower, pool quick and dinner. It took over an hour to check in and have the try to sell us the upgrades and ‘premium’ experience. We politely requested to check us in to our suite and we would come back tomorrow to discuss. They finally brought us to our room. First night, we were brought to our room, the room was beautiful but hot, humid and sticky. Carlos asked if we wanted to change rooms right away, we should have taken him up on offer as the room never got cool the entire 7days we were there. The safe didn’t lock, they were supposed to send someone the next day. Never happened the entire 7 days we were there. They offer a 3 day for 300$ or a 5 day for 500$ American, premium experience. We decided since we were there for 7 days, we would to the 5 day experience. We went to the front desk signed and paid for it all. We had the ‘premium’ area at the pool Beautiful cabana beds and scenery. There were pool concierge that would ask what we needed or if they can get you another towel but to never return again. There was one pool attendant for the whole premium area. It was faster to go get a couple drinks ourselves. She was sick and coughing over everyone’s drinks. We went to Helios for dinner that night and saw the ‘romantic beach dinner’ maybe 20ft from the restaurant, not on a beach. We decided that night the 5 days wasn’t worth the money. We went from dinner to the front desk, my partner spoke to Orlando and told him we only wanted 3days now. He told us we would get reimbursed in 2 weeks. He asked to get something in writing, Orlando wouldn’t provide it. He told my partner, we aren’t the first people to decide to cancel the 5 days and just do the 3 days. Unfortunately we believed him. It’s been over a month, no reimbursement. We called the resort, spoke to managers, they provided other people to call and email. Not one response back. Don’t fall victim to their lies and deceit. It is truly unfortunate it ended up this way as they could have had us as returning customers for years. Over a few measly hundred dollars that was more important to them and their sales. The rest of the time was spent at the pool as there is not much more to do there. We did get chic cabaret tickets as part of the premium experience. It would have cost $45 a ticket per person. There was no entertainment on the entire resort besides a piano player at night the entire 7 days we were there. They did have a 20’s dinner at the saltwater pool one night we were there, it was over 100$ per couple. Bingo, cost $. We were supposed to get premium liquor, snacks in our room and a turn down service. We had to request it all, it was literally never provided for us. We had such high hopes for this trip as we had loved it so much before. The Restraunts were ok. Steak house was not good, the French restaurant was surprisingly our favorite. We did not receive preferential reservations at restaurants as promised by n the premium experience. We won’t be back to any of the Palladium resorts. We were so disappointed in the whole experience and lies by Orlando. We have also encouraged our friends and family to steer clear of these horrendous business practices. Hopefully you will read this and steer clear.
Exceptional! Highly Recommend!
Tour08862481832 (Toronto, Canada) on Apr 27, 2024
Having traveled to Mexico quite frequently over the years, and staying at many different resorts, such as RIU, and Iberostar, I have to say this resort stood out in every category! 1. Service. The staff at this resort go above and beyond for you to have the most pleasant time, seriously, from checking to check out, 5*! 2. Butlers. We had the pleasure of being taken care of by Fernando and Eric, guys, our personal shout out to you both , and thank you, you were nothing short of amazing! A special shout out to Patricia and her lovely colleague (I'm sorry I forgot her name) at Capricho during breakfast, their smiles were contagious. 3. Room. Wow again, just blown away, clean, luxurious, big, and the hot tub on the balcony, just amazing! Used it everyday to relax after the day, such an added pleasure, highly recommend the upgrade. 4. Food. Exceptional quality and delicious, there's always something for every pallet. Restaurants are fancy, honestly, like going out to a fancy place here in Toronto, with the same high end level of service. 5.Pool, there are two, the natural ocean one, and the infinity pool, the ocean one is great but its o'naturelle, so if you don't like a rocky bottom, maybe not for you, I loved it though, and because its natural many ppl don't chose to go there, so if you're looking for a less crowded space to lounge, this is it. The infinity pool is beautiful, fancy and clean, you have non stop drink service from your extremely comfortable loungers. 6. Beach, TRS does not have a beach, but the Palladium resorts, (to which you'll have full access to for food and both alcoholic and non alcoholic beverages ) do. I give the beach 3.5* and I must underline this is not the resorts fault, its just what it is, and what is it, well much smaller then beaches closer to playa del carmen, the sand is not as white to what we're used to in Mexico, there are many rocky areas, which really limit swimming to one main area that tends to be crowded. However, to a huge plus, the beach has no public access, and there are only a handful of select beach vendors, so you do not get bothered every few mins. To some up my wife and I really enjoyed this resort, it was truly a 5 star experience, thank you to everyone there that made our experience unforgettable. We will surely return :)
Vacation Offers
-
Enjoy $1,500 in resort coupons with a minimum 4-night stay at select all-inclusive TRS Hotels and Grand Palladium Hotels & Resorts in Mexico and the Caribbean.
Cancun, Riviera Maya, Punta Cana, Montego Bay, Puerto Vallarta
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