Universal's Loews Portofino Bay Hotel

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 6699 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Refuses to refund money due to me

    Reviewed by Lisa W() on Sep 13, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    My stay here was very expensive, but nice. Upon check in I was charged $100 per night of my stay in addition to the room charge, so that meals, etc., could be charged to my room. Upon checkout I had a credit balance. I have called 3 times to get this balance refunded and I keep getting a bunch of lies and excuses. I still dont have my money back. This is VERY unprofessional behavior. I won't stay here again

    vacation

    Reviewed by Jet01866048313() on Sep 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great place, lovely place to stay. Pools were great. Service was excellent. Room was great, clean bathroom was big and spacious. Starbucks on site. Choices of in house restaurants, shops and boutiques.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    The BEST hotel at Universal!

    Reviewed by charomid(Toronto, Canada) on Sep 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    If you’re planning on going to Universal Studios, you HAVE to stay at Portofino Bay! The hotel is absolutely amazing! Everything is super clean and everyone who works there is unbelievably helpful with anything you might need. I wouldn’t stay anywhere else other than Portofino Bay... there’s no point because anywhere else is a downgrade for sure! The hotel is absolutely unreal, especially at night when everything is lit up with lights and you’re taking the water taxi; it’s picturesque! Absolutely ZERO regrets choosing this hotel for our stay! Yes it’s a bit more money, but you get what you pay for at the end of the day. Totally WORTH IT!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Not all it is cracked up to be.

    Reviewed by melbournegm() on Sep 11, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    This hotel was ok, but highly overpriced for what they offer. Do not stay at this hotel if the park is having any sort of event that is separately ticketed as your perks are curtailed. Compared to Disney hotels that we have stayed at, and the hotel we had stayed at for a week prior to coming to this hotel, the value was not all that it could have been.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-3

    Value

    Value-1

    Wonderful Experience

    Reviewed by lwreporter(Midlothian, Virginia) on Sep 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The property is beautiful. You really feel like you are in an Italian village. After a day at Universal, it is a relaxing, stress- free place to return to. All staff was great and accomodating. The Express Passes and water taxis were a Huge benefit

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4