JW Marriott Phoenix Desert Ridge Resort and Spa
What to expect (based on 3181 reviews):
Cleanliness
Location
Rooms
Service
Value
5 most recent TripAdvisor reviews:
Jw Marriott Hotels If your open then be open
Reviewed by Ricestormtraveler() on Aug 02, 2020
We checked at 9 on a Thursday, there was no where to get food,pop, water etc. not even a recommendation for a local delivery. the room we booked wasn’t available because they don’t have those available during COVID (then why let me book it??) The room was dusty and nothing like we’d expect from a JW, there was no room service, we were never notified until after we got back late. There was a large bug in our bed!! All the hotel shops etc close at 2? Really, again not told of this until after we were into our stay!, We couldn’t even see the TV from our bed,in the end we got a I’m sorry and a minor credit! We would not recommend this JW to anyone 4 diamonds?? Haha
Individual ratings:
Cleanliness
Service
Great Staycation
Reviewed by 61erical() on Jul 23, 2020
We spent two wonderful nights at the resort. Everything we wanted to experience was open - pool, lazy river, Just A Splash. We were worried about crowds, but the resort never felt crowded even in the pool area. There were several food options although we had food delivered both nights. We are looking forward to our stay again in early August.
No let downs
Reviewed by mathproblems(Scottsdale, Arizona) on Jun 09, 2020
From the driveway entrance you know you’ve arrived and that this is a very special place. It’s most certainly a resort and not a hotel, it has everything to offer. From immaculate grounds to pristine golf courses nearby, there’s plenty of space to enjoy a bike ride, tennis, or golf. The pool and lazy river are amazing along with the desert landscaping and waterfalls. It really feels like your in paradise or Hawaii. Speaking of Hawaii, the resort offers Roy’s restaurant, which shouldn’t be disregarded as a “chain” restaurant, its one of the best places to eat in Arizona. The service and food at Roy’s has been the best every time I’ve been there which is many. The Resort itself has so much to offer, the rooms and common areas are very well kept and clean. The bars are very nice. This is a terrific place for a family, business conference, couples getaway, for basically anything. No let downs at the JW Marriott whether it’s for work or play. Enjoy your stay!
Desert Oasis
Reviewed by DebiE608(Florida) on Apr 14, 2020
Had a delightful stay at the Marriott. Views from the rooms are incedible, room service was divine! We stayed 3 days in October and the entire staff was incredible. Definitely add it to our checklist for returning.
Sets the Bar
Reviewed by TravelerAllie(Manassas, Virginia) on Mar 18, 2020
This property has it all! Great staff, stunning grounds, clean and comfortable rooms, and nearby shopping that is easily accessible. I cannot say enough good things and highly recommend. Oh and if you like golf, you'll enjoy their well maintained greens. Hope to make it back one day soon. Thank you to all who made my stay so wonderful.
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