Fairmont Banff Springs

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 8904 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Excellent retreat for

    Reviewed by Roxanne P() on Apr 03, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just what we needed, especially in covid. Great COVID protocols so you feel safe. Get the gold upgrade ! Service is exceptional ie. called for concierge for A lot of tolieteries ... literally answered and got back to us in minutes !

    Fantastic Staff - Exceptional Stay

    Reviewed by 570sebastianc(Toronto, Canada) on Apr 03, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    If you are able to stay on the Fairmont Gold Floor, I would highly recommend it. The staff were second to none, treating us as if we were long-time guests. The rooms were elegantly appointed and the lounge was always spotless. In the Gold Lounge, I would highly recommend asking for either Lauren who made us feel like family by engaging us in fun conversation and who went out of her way to make us feel welcomed. Lauren consistently came over to say hello, to ask us about our day and to offer suggestions. Angela Zhou was also fantastic! She made great dinner recommendations (and knew the hotel menus by heart with spot-on recommendations) and offered to package dessert for us to enjoy after our hotel dinner. Both of their thoughtfulness and willingness to engage with guests in a meaningful way made our visit special and memorable.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Perfection - from start to finish!

    Reviewed by IzzyEdmonton(Edmonton, Canada) on Apr 03, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just spent another glorious 6 nights at the Castle in the Rockies. It was the getaway that I really needed! Thank you to Angela and Don and the entire Banff Springs staff for making this the perfect stay! We were not only surprised with our favourite room upon check in (W.W. Stinson Suite), there were also tons of welcome goodies for us in the room! We thoroughly enjoyed the charcuterie board, the snacks, drinks, chocolates that awaited us! The view from this room is absolutely stunning - a 360 view of the mountains (Tunnel and Rundle), Bow Falls, Bow River, Golf course on one side and Cascade on the other side. The room was immaculate and we felt very safe staying there. Fairmont (ALL) has done a really good job with safety measures. Service in every part of the hotel was perfection. I love the texting service to the front desk - anything you need, just text and it's done! Housekeeping came as scheduled and did a fantastic job every time. Breakfast in the Vermillion Room was excellent. I particularly like their breakfast bowl, which was very healthy and tasty. Lots to choose from and they are able to accommodate many special diet requests. I was a little worried about dining in person (given COVID) but the tables were set very far apart and we were in a corner with a great view of the mountains and no other table around us, so we felt very safe, esp when both of us have been vaccinated. The room is also very large, with lots of doors and open space. Service was excellent. Rundle Lounge and Bar has a new menu and some new drinks. Food was excellent as were the drinks. I love what they have done with the renovations last year. It is a beautiful room to have a drink or snack in. Again, all COVID measures were in place and we sat at the end of the bar, with no one close by. Felt safe. One of the highlights of our stay was the Fire Pit with S'mores and Prosecco! The day we booked it, it was snowing just ever so slightly and it was cool but not cold. I would say the weather was perfect for roasting marshmallows and drinking Prosecco! Daniel was our host and he was great! The other major highlight was dining in their new 360 Dome!!! OMG!! We had the Grapes menu (charcuterie with wine pairings) and it ran from 3 - 5:30pm - perfect timing for dining in that dome. It was a beautifully sunny day and we were surrounded by the castle on one side and the gorgeous snow covered mountains on the other side, while eating offerings from Grapes and drinking an amazing selection of wine!! Life could not get any better! We were not cold inside the Dome. Even though they had heaters and blankets, we did not need them. With the sun shining in, we were quite warm and comfortable in our indoor clothes. Yes, it was not cheap BUT it was worth every penny! It really was an experience of a lifetime! I heard that they will make this a year round experience and I can't wait to try it again. They offer one seating for brunch, one for the Grapes experience in the afternoon and one seating for dinner - therefore, if you want it, you better book early. This is especially great for those of us who are looking for private dining experience during COVID. Alyssa was our sommelier and hostess. She was fantastic. Nick was the chef who prepared the beautiful charcuterie board. The spa and salon are another amazing offering at this hotel. We treated ourselves to the spa every other day - hahaha - we figured, why not? We deserve it! The staff there are all excellent at their crafts and the prices are very competitive, especially now that part of the spa is closed due to COVID, the prices have come down. You also get 10% off as an ALL member. Overall, this was THE getaway we really needed and I want to thank the entire Banff Springs staff for making it so perfect! Can't wait to return.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Best birthday ever!

    Reviewed by Purplescent13(Calgary, Canada) on Apr 02, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    As always worth every penny. Service is great right from the moment we pulled up. Valet was very helpful and got our bags right away. We were treated to a beautiful view of the mountains a great treat for birthday celebration! We had to wait for the room but wasn’t much of a big deal and got a txt as soon as the room is ready which is really not much of a wait! Our room is ready right after we had lunch! When we got to the room lots of surprises! Teddy bear which my son really loved and bath treats! We felt so spoiled. There was a grumpy lady during our stay who was yelling at everyone and ruining everyone’s stay and feel so bad for the staff and guests that has to hear and deal with her but all staff handled it professionally. Dinner at Castello was amazing! Would recommend Ravioli! And the wine list is great! Breakfast taste extra delicious with the view and prompt service made it extra relaxing! Seriously though travelling with a 10 month old isn’t always relaxing but the staff made it super easy. My son had a blast exploring the castle and seeing the mountains for the 1st time. Memories created ... thank you! Definitely will stay again for another relaxing staycation.

    Family ski vacation

    Reviewed by iggyd2019(Scottsdale, Arizona) on Mar 30, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Absolutely wonderful stay at the Fairmont Banff Springs Hotel. Staff were unbelievably attentive, and the texting system to get what we needed was flawless. Will definitely be back. The quality we have come to know from Fairmont was evident throughout.