Holiday Inn Express Waikiki

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 413 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Worst hotel experience we’ve had

    Reviewed by cynthiatravels4() on Aug 16, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Hotel had more pros than cons. Pros: Close walking distance to beach Located close to shops and food area Free breakfast Cons: -$40 a night parking. Parking is not guaranteed. For 4/7 nights we had to find parking somewhere else. Honestly, save time and money and park across the street. It’s half the price and we never had difficulty finding parking. -Hotel amenities close super early. -Elevators are SLOW. You might have to wait 5 minutes or more to catch an elevator, especially if you’re on a higher floor. We were on floor 39. -Laundry is expensive to do. -Rooms are small -High traffic area Overall I would not stay in this hotel again. We mainly used the hotel as a place to sleep at night, and tried to spend most of our days out enjoying the island.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Rooms

    Rooms-1

    Service

    Service-1

    Decent hotel but customer service a let down

    Reviewed by Asestands(Palm City, Florida) on Aug 15, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The hotel is decent but for the price one would expect more, customer service for one. Upon checking the attendant was rather rude, maybe having a bad day. The parking lot is 36.50 a night but they have limited parking. Better off to save and spend $24/nt. across the street at the Public parking. Upon arrival we parked in the Garage and to get out your ticket need to be validated. No one told me that. So one of the people in our party ran in while We sat at the exit gate to validate (garage is tiny no way to turn around or not Impede exiting traffic) They were turned away saying only the registered name could do it. The room is roughly 15 x 15’. I wouldn’t have stayed here but our company booked the room. I won’t stay there again. High price, and no value.

    We really tried to like this hotel.......

    Reviewed by Gr8erEscapes() on Aug 13, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    .......but, that’s been a really difficult thing to do. We stayed here once before (December 2018) for one night ~ in a king bed room. Getting to our room was a trying experience, as there aren’t enough elevators to accommodate the guests. Once we got there, we found the room to be uncomfortably small. And, the noisy A/C is placed right beside the pillow on one side of the bed (so, it blows air in one’s face all night). On the positive side, the room was clean and the staff was pleasant. Being IHG Spire Elite members, we thought we’d give the hotel a second chance, as we earn points and perks with every IHG hotel stay. In order to have a bigger room, we booked their best: a “suite” (sort of ~ they use the term loosely). We scheduled our flight and hotel arrival for 3:00PM ~ their “official” check-in time. We waited in line ~ only to be told the room wouldn’t be ready for a half an hour more. Then it was another half hour. Then, another. Our suite was finally ready at 5:37PM. (Credit where it’s due: Sylvia waived our amenity fees for our trouble.) Next came the usual long wait at the elevator. OK, we knew that. Then, the suite...... It was located on the 25th floor. No elevator goes to the 25th floor. Seriously. So, one rides the elevator to the 26th floor, and then walks down a short flight of stairs ~ which would be fine if one wasn’t in HNL for medical reasons ~ which we were. The “suite” is one large room with one small cruise-ship-sized bathroom. The door to the bathroom was ridiculously narrow (see pic ~ yes, the door is all the way open). Again, noisy A/C ~ but, they do provide a white-noise effect to muffle the street noise below. And, for all this, our room wasn’t even reasonably priced ~ a bill well over $800 for three nights! Never again.

    Good location

    Reviewed by Giuliadeca(Rome, Lazio, Italy) on Aug 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Hotel located close to the center, just 10 minutes walk from the beach. Near many restaurants and shops. Spacious rooms and a nice swimming pool atea. Breakfast is complimentary and average. Highly recommend

    5 star for location

    Reviewed by 869amanata() on Aug 08, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Very close to Waikiki beach and shop, the hotel is not expensive.Even though the rooms are small. 5 star for breakfast. I checked out early and they were happy to keep my luggage for 10 hours. Need renovation and air condition can be noisy. Try booking top floors the view will make you forget everything

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