TripAdvisor Traveler Rating

Very old and outdated! Had a musty smell to the place. No fan in bathroom. Said we can only use one roll of toilet paper for five adults go 8days! Ac unit was very dirty. They had a broken oven, toaster and mixer. Not enough chairs in the kitchen for five people. The fold back couch didn’t fit two adults and the fold down chair bed was tipsy on each end! Definitely not a room for five like they said it was. The blankets for the extra beds were those little fleece afghans! They are not for sleeping with! The sheets were the cheap sweaty microfiber ones. None of the bathrooms towels matched. The patio only had two chairs and the were falling apart!! Not impressed at all!! Elevators and hallways were stuffy and hot! Gross!! Room 1201 on 12th floor

Get your restaurant and Bar going, !!!!!!!!!! UHG Room was awesome 25th floor for the fire works show. I really hope you folks get your restaurant going and especially your Bar, I realize it's hard to find workers, pay them more, your appearance outside can use a face lift, Like a paint job, It looks like back in the 70's from the outside, You need to keep up with Hilton and the modern Hotel

Lobby was nice looking, expected the rooms to be luxury suites and they were not. The room are old , worn carpet , chipped furniture and the most uncomfortable beds I have ever experienced. None of the three TVs worked properly. Several calls and visits by the engineers and they could not resolve the issue. Housekeeping was lacking, had to remind them to clean the room and replace the complimentary coffee each day. Small outside pool. Would never stay here again when there are much better hotel options.

We loved having two rooms at Ilikai Hotel and Suites, for our families to be close together, everything required was accommodated for, ideal for families and couples alike, celebrated our 30th wedding anniversary during our stay, thanks again.

The staff at the hotel were very helpful, but the hotel is showing it’s age. It’s referred as luxury but is far from it. A few examples- no robes in the suite, carpets in need of shampooing, single sink in the bathrooms, the restaurant at the top had wonderful views but you couldn’t order food for pickup even as a guest of the hotel we were required go in person and sit for 20 minutes waiting for our order. Over all our 2 week stay was acceptable due to the great staff.