Zoëtry Montego Bay Jamaica

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 500 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great resort and very relaxing

    Reviewed by cubuff2014() on Mar 18, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My girlfriend and I did the fortune of 5 and did not know where we were staying until a week before. We were a little nervous after reading some of the reviews, not sure what their standards are... but it was an amazing trip and an amazing resort! Once we found out where we were staying, I called the resort and requested a king bed for our room. They were able to accommodate it for us and even upgraded the view of our room for free! Front desk/concierge were very helpful in setting us up with transportation and excursions. The internet/tvs were down the first couple days, but we were there for vacation and the beach, not to be on social media! The room was very nice and clean the whole time. They come multiple times a day to clean and restock the fridge. If they forgot to give you something, all you have to do is call and they will bring it for you. Our butler, Fabian, was on top of it, every day. He even reserved us chairs at the beach and had a bucket of water and books waiting for us there. He took care of all of our needs! All of the restaurants are 5 star, the food was all amazing, however not all of them are open everyday, but we got to try all of them over our 6 day stay and were very satisfied. I don't drink coffee, but my girlfriend does and she said the coffee at the coco cafe is the best she's ever had. I recommend going to Jerky Jos for your lunches as it is open from 11-3 everyday. Breakfast is always at Coyaba, the escoveitched fish was AMAZING! Conoa was my favorite place for dinner, when it is open for dinner, I highly recommend. The polo restaurant serves tapas, so if you're going there for a full meal, definitely order 3-4 each! When ordering drinks, if you're not picky, I recommend letting your service choose. I probably tried 20 different drinks and they were all amazing. The beach and pool were small, but there are more chairs than people at the resort. It was very relaxing and nice to be able to just lay out and not have to deal with a million people. There were no kids at the resort either, not sure if they aren't allowed, but them not being there was awesome. There was some entertainment during the night at Coyaba, but this resort is definitely catered to more of relaxing than partying. If you are going as just you and your spouse, highly recommend. If you are going with a group of friends or a family with younger kids, this probably isn't the resort for you. I will definitely be back here in the future!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Beautiful well kept property.

    Reviewed by RhondaYS() on Mar 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is a beautiful property and the rooms are very nice and clean. The staff here are all wonderful people who go above and beyond to provide great service. The young lady at the front desk Shermaine is very personable and very helpful. Shout out to Kevaughn not only is he very personable, but went above and beyond the call of duty. He even sent a message to make sure I arrived home safely. Such a charming young man. If you are in the area you MUST schedule a massage with Michael, he is absolutely gifted at what he does. Worked all the stress and knots out.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Incredible Resort

    Reviewed by Csowada0621(Sauk Rapids, Minnesota) on Mar 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I was very impressed by the resort and the staff. The resort was well kept, gorgeous, and was the perfect setting for our visit. The staff was very helpful, friendly, and accommodating, and quite a few that went above and beyond. Kevaughn being one of them. Highly recommend!

    More work to do

    Reviewed by BackPacker688919() on Mar 14, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I like the idea of this property being small. It is nice in that way. There needs to be a lot of work done to get up to what I believe are Zoetry standards. Most everyone was very pleasant, however the service was well short of what is advertised. Room cleaning and mini bar restocking was hit or miss. We never met our butler. The "top shelf" bar was no where to be found. The gym did not receive cleaning. On positive notes, the spa was very nice and there was a lot of work being done around the property. We enjoyed our trip but were expecting something very special and felt it was not worth the amount we spent.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-2

    Rooms

    Rooms-4

    Service

    Service-3

    Value

    Value-2

    Valentines Day

    Reviewed by Tenkem() on Mar 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Without doubt one of the favorite hotels I stayed during my time in Montegobay. Upon arrival we were warmly welcomed by the staff and general manager, our names were mentioned At the front desk and we were upgraded to the Swin out Suite. The staff was extremely friendly, the restaurant very flexible (appreciate this!) and the restaurant supervisor deserves a special thanks. We had two great evenings here. The atmosphere is so special that it really felt like home to me. All respect for the general manager who does a great job here; a true quality and class of excellent 5 star hotel..I’m definitely going back for my birthday in a months time.... this is definitely heaven on earth....

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

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