TripAdvisor Traveler Rating

The staff was very friendly and very professional. I enjoyed the friendliness of the staff than my stay overall. Jerky Jos was good I enjoyed the jerk chicken for lunch. Barbara the bartender made us feel right at home she’s amazing. I would come back just for her.

Zoetry is a very small resort, which we absolutely loved. The food was excellent. I fell in love with the chicken at the jerk shack. The pool bar food was very good, as were the nightly, themed dinners. The breakfast frittata and French toast was some of the best we’ve ever had. I’d like to give a shout out to a few employees, as these are the people that really make your stay. Diego, the lifeguard, such a nice young man and very knowledgable. George, Barbara and Kamar, y’all are the best! Shake that bootie Barbara!! Patrick and Sheldon were our butlers and they did an excellent job. Our room was a swimout/ocean view. Had an issue with the pool, but it was rectified. The bed was very firm, very comfortable. I would have given this resort a 3, but chose 4 because of the employees. This resort is “tired” and just needs a little TLC. Remember, you’re on Jamaican time now, you’re on vacation. Sit back and relax. One Love Steve & Tina

When we checked in they said “welcome home” I was like huh? I now know why they say that. After going around the island seeing where everyone else is staying all the resorts are much bigger than zoetry. Poetry is just very home like and cozy. We want to come back in the next year or so and bring our family!

The resort had nice large rooms, nice ambience, some great views and a beautiful beach. Service was very slow and many items on menu not available. Butler service was pitiful. Mattresses seem quite old as well.

I would firstly like to thank the general manager and his deputy for doing their utmost to ensure my stay was ok when I raised a number of concerns directly with them. That said, my overall experience was less than satisfactory which should have not been the case when paying to stay at a 5 star resort. Overall most of the staff appear clueless in terms of good customer service or care, not enough authenticity in terms of jamaican food; I had to ask them to buy Baileys as this was not available, you had to wait for beach towels advising they were being washed); depending on who your butler was, there was inconsistency with the service provided. I travel to Jamaica yearly and for me this is the worst resort I have stayed. The managers are aware of what appears to be endemic issues and have their work cut out for them if they want what is a relaxing resort live up to its 5 star rating.