Zoëtry Montego Bay Jamaica reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

1085 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

A dream

Claudia P on Feb 02, 2023

Oh my, where to start? If you want a dreamy vacation this is it! Zoetry’s rooms, food, services, butlers (Michael Lee) made our stay exceptional! Michael went out of his way to make sure my birthday was one to remember! I couldn’t recommend Zoetry more! I simply can not wait to go back! Thank you!

TripAdvisor users rated this property 4 out of 5

Just what we needed

Explorer823581 on Feb 01, 2023

We were ready for a peaceful relaxing break and got it during our time at the resort. The resort is small, rooms are clean with excellent housekeeping. The best part? The people who work there! Many work long hours and remain cheerful and accommodating. Especially Crystal and Julia. The Polo Pub is a hidden gem. Please tip — it’s so appreciated. The food on the most part is good. You can ask for something off the menu if you plan ahead with your butler. We enjoyed our stay!

TripAdvisor users rated this property 1 out of 5

Don't go

Badasstrini on Jan 31, 2023

At first it was a nice welcome but as the days went on certain staff and their attitude became horrible and we had to continuously go to the manager to complain. I will never return to this resort again! And they had HUGE roaches

TripAdvisor users rated this property 4 out of 5

Wonderful!

westwaywendyt (Grand Rapids, Michigan) on Jan 30, 2023

This hotel is absolutely stunning! The service was wonderful and I found the staff to be incredibly friendly. I obsessively read reviews before we went, and while I agree with some things, there were many negatives that I did not agree with at all. Let me start with the GOOD: The room was gorgeous. We stayed on the second floor, directly looking at the ocean. Our butler, Patrick, was always checking in on us to see if we needed anything. We did not order room service, so we cannot speak to that. Cleaning service was great and our minibar was restocked daily. In the restaurants, I found the service to be usually friendly. While things weren't always quick, I didn't mind the wait as I had time to enjoy the scene or chat with my husband. I think we need to get out of our American mindset of having everything immediately. Almost all of the servers and bartenders were incredibly friendly and courteous. I think it's a case of you get what you give. It costs nothing to be kind and patient. Other positives were seating at the pool and beach. We never had to fight for chairs or bed loungers - there were always plenty available. I really liked the food - I found there to be plenty of vegetarian and gluten free options. Portions were not huge, which I liked. Jerky Joe's on the beach was a daily lunch spot! Here are a few NEGATIVES: Some people mentioned traffic noise from cars and airplanes. Yes, the resort is close to a busy road and you do hear traffic. In the afternoon, there are many planes taking off from the nearby airport. Strangely, we never saw/heard any planes landing - only taking off. I really didn't see these noises as a negative. You certainly got used to the traffic noise, and the plane noises were loud but brief. For me, the biggest negative was the beach. I love long walks on the beach, but this beach was minuscule - like really, really tiny. You can walk to the east, but are stopped by a wooden fence that goes into the water and a security guard telling you not to pass. Added to the size of the beach is the tide - I know that the resort can't control the tide, but every morning when the tide was high, there was absolutely no beach. The second big negative for me was all of the cigarette smoke. For a health resort, there were certainly a lot of people smoking! The people in the room below us constantly smoked on their patio. When we came back to our room to get ready for dinner, it was hard to have our balcony door open or even sit on our balcony because of the smoke smell. There were also people smoking around the pool and beach. It was very windy and the smoke seemed to blow everywhere - there was no avoiding it. The hotel really needs to have a designated smoking area that is away from the general population. A few other things - not negative or positive. There are two small gyms - a weight gym and a cardio gym. There were basic, but served our needs. One treadmill was stuck on the highest incline the whole time we were there - made for an interesting walk/run. Yes, there is seaweed. It's an ocean - what do you expect? Staff generally did a good job of cleaning it up. There was a daily schedule posted and oftentimes, my husband would see something we wanted to do and would go, but the activity wouldn't not be happening. Two examples were tapas and karaoke, both in the Polo Bar. Finally, we paid for the Art of Indulgance beforehand. I would not do that again. The private dinner was wonderful and the staff was more than willing to work with our dietary needs. Our table was set up close to one of the firepits and we had several other guests coming over to hang out by the firepit as we were eating. I believe we were one of three private dinners that night, so I'm sure space was at a premium. The massages included with our package were wonderful! The descriptions states 90 minutes massages. The actual massage were 60 minutes - they must count the time getting ready and afterwards. In any case, they were still very enjoyable. The package also advertises a reserved beach/pool area with personalized waitstaff catering to our needs for the day. This was never offered - I never saw any reserved areas or waitstaff around the pool. Finally, the package offered romantic turndown service with rose petals, sparkling wine and sweet treats. We had to ask for a turndown service - we had to ask for it, and it was not as described. Overall, I really liked this resort and am glad I went.

TripAdvisor users rated this property 3 out of 5

Not what I expected

chandrachester (New York City, New York) on Jan 28, 2023

Too quiet, long wait times for meals. Small portions. Room and bedding cold. No heat. We were not comfortable. No iron nor hair dryers.maybe because it was January. I don’t plan to travel again in the winter months.

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