Overview
Modern couture meets classic elegance at this deluxe boutique hotel in Midtown Manhattan. At the center of one of thecity's most sophisticated neighborhoods, this hotel is newly renovated by award-winning designer Jordan Mozer. Conveniently located near Bloomingdale's Flagship Store, Central Park, Carnegie Hall, and some of the finest dining and museums.
Check in
3 p.m.
Check out
12 p.m.
Rooms
200
Inclusions
- All taxes
Rooms
Amenities
Renaissance Hotel 57 - Rooms - Renaissance Hotel 57
Renaissance Hotel 57 - Rooms - Renaissance Hotel 57
Renaissance Hotel 57 - Rooms - Renaissance Hotel 57
Location
Reviews
AVOID - Please read recent reviews before booking
jennygB6349HH on May 02, 2024
AVOID! Please read recent reviews and consider these before booking Hotel 57 LuxUrban - New York Everything was ok until trying to receive our $150usd security deposit back. The manager is good at 'cut and paste responses' which we assume, are still left unresolved given the terrible feedback and many people waiting for their money back. Please consider staying elsewhere! Staff are lovely to your face but the minute you challenge about the refund...you are met with sarcastic, snippy and rude attitudes. We can empathise for those poor travellers who are still waiting for their refunds for whatever reason. Some are owed thousands! Please do not offend us with your stock standard cut and paste apology email - perhaps you could give back the money owed to people. Interesting to read all the recent negative reviews of your hotel across many booking platforms!
Avoid this hotel at any cost!
Viktorija K (London, United Kingdom) on May 01, 2024
My husband booked this hotel for our NYC trip. Location of the hotel is perfect but this is where everything ends. Rooms are very old and dated and AC is so loud that you have to choose wither being hot at night or being cool but not able to sleep. Hotel advertise that they provide breakfast and that was very important for us, to have breakfast included as we were traveling with the toddler who is under 2. We did not want to wake up in the morning and then go out trying to find the place to have breakfast. To our big disappointment, there was no breakfast. Just few apples. No coffee either. Second morning the same scenario. So we have approached the staff at the reception who were not apologetic at all and in actual fact refused to talk to us by directing to the manager. The manager who seem never be in the hotel or actually avoiding complaining customers because they don't know how top deal with it. On the day 3 we have asked for managers email and were given general managers email too. Emailed both. GM replied by literally confirming what staff said "breakfast is free, and if there is nothing then feel free to arrange your own". No need to say more as i understand why staff is rude, because everything comes from the top. I work in the hotel industry and in customer service for 15 years now, not on earth that i would allow my staff to talk to customers this way and not provide any solution for their problem. Being in an industry for so many year we have learned that complaining customers can become our most loyal guests if you treat them right. We had second reservation with this hotel which we have cancelled following our disappointing stay. We booked via booking.com with having an option to cancel. Cancellation policy says that money will be refunded within 30 days. Its more than 30 days since we have cancelled the reservation and we still did not get our money back. No response from the hotel either. People managing this hotel are very ignorant and do not care about their customers. I will never again stay here and will not recommend this hotel to any of our friends, family or business partners. Not in a million year!
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