Sandos Caracol Eco Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 18368 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Spa experience

    Reviewed by AllisonJ340() on Sep 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I visited for our 10th wedding anniversary. We ended up doing a second couples massages because the first one was so nice. The hydrotherapy beforehand is great and the massages is so relaxing. Perla and Yareny did wonderful jobs. Greatly recommend!

    NOT LUXURY

    Reviewed by KristinaB85(Detroit, Michigan) on Sep 18, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    If you are looking for luxury and high end escape, this is not the resort. Even in “adult only” areas, there are often children present. The main pool turned green with algae and was closed on our second day. They ran out of rum at a couple of the bars. There is no bar that services the adult pool. We didn’t have water in our hotel room after coming back from an excursion and couldn’t take showers, and the front desk copped an attitude instead of fixing the situation. (I understand things happen, but this is far from the high season and there are plenty of empty rooms in this resort to move us to, yet they flat out refused! Didn’t even offer anything to make up for this major inconvenience.) this is far from the level of customer service I expect from an area where there is so much competition for tourist $$$. Overall, while the atmosphere is cute and kitschy, it’s far from luxury.

    Sport and Entertainment Team

    Reviewed by Margaret A() on Sep 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The team are really friendly and fun - made a great holiday even better! Loved the water aerobics and the blackjack in the pool with Abraham and Cynthia, will be be going home with some great memories of my first trip to Mexico - thank you chicos! :)

    wonderful resort

    Reviewed by Christel K() on Sep 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    just got back from our 2nd visit to this eco resort 11 years ago the first one. Perfect accomodation and we quickly found our way around to cenote and various pools. The staff works so very hard and are always professional with a smile on their face. The A la carte and self service Restaurants are superb. Breakfast in the Toscana restaurant was lovely with Yeni Flores Ramirez such a wonderful waitress making us feel so welcome there and filling our coffee cups with wonderful Mexican coffee. Entertainment was good something for everybody and we liked the Mexican Independance Celebrations with all the dancing and stalls everybody was having a wonderful time inc the racoons etc If only the Flight from UK was shorte but hopefully we will visit again. Thank you to all at Caracol Eco Resort

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Spa

    Reviewed by Aimee B() on Sep 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a fantastic spa experience at Sandos Caracol Everybody at the spa was amazing! In particular Charlie, Yessica and Daisy who are all part of the Spa Team! We had a massage from Patricia and Marlene who made us feel so at ease and relaxed that we both nearly fell asleep during our massage! Sheyla and Herlinda were also fantastic! I recommend this experience to anyone who visits Sandos!