TripAdvisor Traveler Rating

My family and I stayed at Sandos for a week (June 28th through July 5th). We have stayed at the resort three previous times and returned because it was a phenomenal resort. Boy have things changed! There is no variety in the buffet. The same food every day. Hardly any seafood was at the buffet. There was shrimp one day for lunch however it was so overcooked it was mush. You used to have to make reservations for the specialty restaurants. Now you don't unless you're an Elite member (they cater to the Elite members for everything, even bar service!). The only specialty restaurant you need a reservation for is the Japanese but beware, you may not get one. We got one on our last day and we made the reservation on our first day. The main pool is disgusting by the end of the day and so warm it feels like bathwater. We moved to the other pool midweek. Much better. The employees are still great, they will do whatever they have to do to help you. Our room was great but our minibar was never restocked despite two calls to the lobby. The phone in our room could make calls but not receive calls. The old open-air snack bar is now a lounge area. Very disappointed in that, families loved hanging out there to eat nachos and watch the animals. The current snack bar is very small and very crowded. If you don't get to the snack bar or buffet restaurants early, you won't get a good selection of food. Food is rarely replaced when the serving tray is emptied, especially the fruit. There is no beach, so when you read the description of white sandy beaches, beware. The beach is pretty much gone. We were told the resort has new management. It shows and it's horrible. If you're an Elite member, great, you'll be given everything before you ask for it. If you're a local, great. If you wear that green band though, good luck. We made the best of our week, but we won't return.

Property has declined since we were last here. Service even, quality of food and grounds maintenance. However Jacquie in Royal Elite Guest Services is fantastic. Prompt, professional and friendly. Truly, a problem sol er. Thank you Jacquie. Eric King

We had THE BEST night at the Sandos Caracol Pure Night in the Brazilian restaurant. A real treat with amazing entertainment; glow dancers, fire dancers & sax player ??. I’d highly recommend ????. Our waiter was Miguel & he was fab ??.

Our trip was made that little bit more special by the kindness and professionalism of ELI. Everything ELI does, she does with a smile and nothing is too much for her. She is polite and speaks very well in English. ELI is an absolute credit to this hotel, to her team and it has been a pleasure to have met her. Thank you ELI and keep up the great work ! Love, Joseph, Carly, Alfie & Harrie x

Our time at this restaurant would not have been made special if it wasn’t for Eli, she is an absolute credit to this restaurant and always made us feel so welcome, so thank you beautiful Eli ! So much