very good experience, all the staff was very good and very hyping the dancing and having participants was amazing loved it the bar was amazing for my drinks rlly fast and they were really well
made really enjoyed the experience
Sep 06, 2023
I had my wedding here, and honestly it’s an incredible resort.
Every single one of my friends and family enjoyed their stay.
If you are planning to have a group trip, this is the best place to go!
Bonus, the bed and pillows are just sooo nice!!!
Sep 06, 2023
Everything over the top, loved the food, beds were comfy. Would definitely book here again
Our reason for travel here was we did a destination wedding, and I have to say if you’re looking to get married at a resort, I don’t have anything bad to say, the venue was gorgeous and the staff were all very accommodating
Front desk clerk scrutinizes my legal tender, says it’s fake!
Sep 05, 2023
Rooms are dated (adult area). Food is just ok. The worst for me was the check out! I had a spa expense of 2700 pesos. I counted out what I owed. One note was different and the clerk scrutinized it and asked if I got it on the beach. I told her no, I got it from a reputable currency exchange in Canada. She told me the note was counterfeit and would not accept it. My son went to ask about it and she said she’s never seen it before therefore it’s counterfeit. She humiliated me in front of all the other guests checking out. Once the bus showed up to take us to the airport, the clerk apologized to my son (not me) and said it is legal tender.
I tried to contact the resort manager but no answer.
Sandos Caracol August 2023
(Kent, United Kingdom)
Sep 02, 2023
Arranged Wedding renewal at the Cenote at the hotel, location was beautiful, minsiter and service was perfect and Carlos and the wedding team were amazing, with lots of wonderful surprises during our stay. Resort was amazing, pool and slides are brilliant for kids. Food lovely, lots of choice of restaurant. Cannot fault anything. Will be coming back