TripAdvisor Traveler Rating

What a wonderful vacation, we spent 7 days here and absolutely loved it. Beautiful grounds, excellent restaurants and always friendly service. I was very scared before we left because of all the negative reviews but everyone has different expectations. The workers are very hard working all the time. The beautiful jungle like grounds with spider monkeys, coaties, cats, dear, iguanas and fun dogs on the beach. If you can swim in the Cenotes...do so. It's so refreshing and natural. There was so much to do on the resort waterslides, bike riding on their own bike paths, cenote swims and much more that we didn't have time to do. The entertainment was great! Loved the brazilian band and their 2 dancers made everyone get up on their feet and dance. I would like to give an extra thank you to Rafael Velaxquez and Gerardo Nesero at the Italian restaurant and Antonia at the Brazil breakfast for the great friendly service. I do recommend that if you go as a couple to get the select club it's worth the little extra you pay. I recommend this resort. The only unfortunate thing is the beach, sand is beautiful but water is rocky, I highly recommend good water shoes.

This place was great 10 years ago. Polar opposite now. Long, long line ups for all meals. Beach is terrible (sand eroded away even more) food is sub par at the buffets. Rooms are dirty and not cleaned well. The only thing that was good was the water park but theres no bar in the Waterpark area for the adults. All this was even manageable but then if your allergic to Latex gloves like my wife you cannot eat anything as even if you tell them you have the allergy they don't understand. All in all its probably a 3 star resort at best but the lineups make it a 1 star in my opinion. The different restaurant choices are great but you cannot get in at normal times because the timeshare people get priority. They also often shut down 2 restaurants at a time.

This resort is a 2 to 3 star at best. The food was really bad, only a couple of good things to eat at the restaurants, Japanese and steak house. The buffet was disgusting, very poor quality, no flavor. Had a lot of problems with my room. I upgraded to the royal elite and had a room with a toilet that was plugged for two days.. not from me, was left that way. Then my ceiling collapsed from the rain. Moved rooms and had construction above my room starting at 8am. One of the workers dropped his tool on my balcony and knocked on my door at 8:30am to retrieve it. Even though I had the do not disturb sign on. Woke me up and I’m not an early riser. The resort was under staffed. Had only one bartender at the theater so it took 20-30minutes sometimes to get a drink. They closed all bars at 11 except one at midnight. Only good thing was the water slides and the vegetation. Would never recommend this resort or go back.

We are here now and it’s our second time here but the Royal Elite and Adults only seem to get the best service. The lineup to the one and only breakfast buffet is about an hour long each morning around 9 am and there is no where else to get any type of snack without waiting in line. The resort itself is beautiful, but service has gone downhill since we were here last. Too many people and not enough services to take care of the people. Staff are doing their best and are super friendly, it’s not their fault. Just lineups everywhere. We have been here 4 days now and can’t even book an a la carte. So it’s lineup at the buffet.

Hello, I am currently here in vacation and am extremely disappointed with this resort. There is one buffet to go to for breakfast and every morning around 9 am, the lineup is over an hour long to get breakfast. I’ve expressed concern to the Guest Services who asked if I was in adults only or royal elite. Well no.. I’m travelling with kids, guess that doesn’t matter.. no snack bar to get a muffin or snacks for kids.. o my option is to wait in line or come at 7 am. Resort is beautiful but level of service since our last trip has gone downhill. Lineups every where you go. We haven’t been able to make a reservation for an A la carte, lineups to do that about a mile long first thing in the morning. Just overall disappointing. There were more options in Cuba last year than here this year.