TripAdvisor Traveler Rating

The location is amazing. The snorkeling was some of the best off-the-beach experience we have found at any resort. We enjoyed floating in the current along the reef to the end of the bay! The room itself was as expected; maybe better. Unfortunately, my stay started with a very bad experience at reception. Construction. The workers were pounding just outside reception, making it difficult to even hear what was being said. The pounding made my head pound and that made the check-in experience even worse. I have booked many trips and have, in the past, seen resorts with construction warnings on their website. This allowed me to determine if I wanted to go to the resort while construction was going on. Infinity Bay’s website did not provide me with that information. Disappointing. I should also point out that we lost electricity and that the room internet access never worked after that. I had to assume that the construction was the cause of the electricity outage. I booked a one bedroom garden view unit but made the mistake of not increasing the adults to two on the day I booked, so the reservation was for one adult. At check in I was informed there was a $50 per day charge to allow my wife to stay in the room (a total of two people). With tax, I had to pay an additional $295 (5 nights) for two people to stay in a one bedroom unit. I was very unhappy with this but as I had a deposit of over $900 already paid and I was already there, I did not feel that I had a alternative. This started my stay with me feeling I had been taken for $295. I explained I would never have booked a Garden view unit for $365 when a Pool view was less. I, later, went online and verified that one person or two persons in a one bedroom garden view was the same price. That, of course, increased my feeling that the additional payment was not justified. I could understand adding a charge had we had third or fourth person to a one bedroom but charging for a second person was simply taking advantage of my innocent mistake. Being our first visit to Roatan, we decided to go with the all-inclusive option. We did not understand that there was only one restaurant with a very limited menu and very limited service times. Our mistake. Other than limited menu choices, we found that the food was often served cold and unappetizing (not worth the bother of eating). The one day we upgraded to lobster it was served over-cooked but at least the vegetables were hot. Again, I consider this our mistake for not checking other dining options prior to the visit. I would certainly not recommend the all-inclusive option to anyone staying more 2 days. We have stayed in many all-inclusive resorts around the Caribbean from 3-star to 5-star. We have never found such a limited menu and limited hours when we could eat. Certainly not the experience we thought we were paying for. The shuttle situation getting back to the airport could certainly be improved. Taking an 8:00 AM shuttle, arriving at the airport at 8:20) for a 12:30 PM flight is a bit ridiculous but the only option as the next shuttle was not until 10:30. A 9:30 shuttle, especially on a Sunday, would have been appreciated. I was told my option for leaving later was a $40 taxi ride. Three hours and thirty minutes at the airport was a long wait. I was also surprised to be told that there was no manager working on Sunday morning. My plan was to discuss all of these issues with the manager on duty only to be told that management does not work on Sunday. Imagine my surprise that there is no one in charge. I hope these comments do not come as a complete surprise as I asked the desk person at check-out to convey the information to management when they returned to work. West Bay is beautiful. The reef is wonderful. We will probably visit again. We had a good time in the water, but my wife said that she would probably not stay at Infinity Bay on our next visit. She simply is not sure she can trust Infinity Bay to treat us properly.

We had a lovely experience! The beach, the warm sunny weather, the snorkeling, the pool, the breakfast buffet, the service, the evening entertainment, were all great! Facilities were very well kept and clean. However, be aware the resort is situated in a developing country where poverty and squalor are common. Be aware that you will be constantly approached, especially when cruise ships are in port, by local vendors shouting out numerous products and services: tamales, tamales; banana-o-banana bread; sun glasses - good price; hey mama, hair braids for you, massage; t-shirts; cigars, cigars; bracelets ; taxi, taxi; jet ski for boss man $100/hr; doughnuts, get your doughnuts; hats; Mahogany, Mahogany; conch shells; ......and on and on. Sometimes these are useful products and services but the cacophony can be over-whelming if you are looking for peaceful beach experience. Armed security guards are present to discourage vendors from venturing onto resort proper. Be aware electricity outages can be a daily occurrence. Fortunately they have back up generators on site. Don't bother reseting the flashing clocks in units. Inconsistent water pressure and temperature was probably the most annoying experience in third floor unit. Might be better on lower levels. Our kitchen unit was not particularly well equipped for cooking - one very dull knife, inoperable can opener, no baking sheets, ineffective dishwasher most likely due to water pressure issues, etc. Knowing a little Spanish is very helpful interacting with locals. Small denominations of US currency are accepted and maybe even preferred by locals.

We just returned from a stay at Infinity Bay Resort, what a great time! The staff were friendly and accommodating; from the Front desk area, the Activities counter to the onsite Property dive shop. I had my 1st exploration dive with a young lady instructor. It was a wonderful, safe experience I will never forget. SO Much Fun! Snorkeling and kayaking are available as well. The Breakfast buffet sets you up for the day with a wide variety of served hot foods and fresh fruits. The Palapa is available for lunch and dinner if you want to stay on site with beautiful sunsets and fun music. The water taxi is a great way to see the shoreline. You can stay as busy or relaxed as you want! The new pool and restaurant additions looked like they will be great, once open. The pool looked SO close to completion when we left. All in all, a wonderful experience!

This is our second stay here and we will be back again. The breakfast is delicious great way to start the day. The pool is so clean and refreshing. Most amazing spot on the beach. Rooms are spacious with full kitchen and staff is very nice and helpful. You won’t regret staying here

Solo trip to keep my Scuba Certification active. nice resort, beautiful beach, good food. I had the premium package and scuba add-on (Sunwing). There were some negatives but they were minor in nature. Sunwing has to work on their transfers! I ended up just paying for my own transportation to the airport. Bar/Wait Staff are on Island time and can be inattentive at times and Tips are expected but do not change service level (Would be nice if they would play Music for the guests and not just what they like) . Dive/Scuba shop and program are well run with lots of Dive Options. Avoid the Shark Dive as it is run by a different company and they are restrictive as to the equipment you are allowed to use (GoPros etc). Construction was no problem, hardly noticeable. (may be complete by the time I'm posting).