Infinity Bay Spa & Beach Resort reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

3188 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Infinity Bay--the best in every way!

P7931HFkarens on Jul 04, 2022

Reasons for choosing Infinity Bay are: perfect West Bay location, amazing snorkeling in front of property, delicious buffet breakfast, friendly and helpful staff, beautiful rooms, great value, wonderful La Palapa restaurant, impeccable clean grounds and pool area, air conditioned lobby and breakfast area, free airport shuttle, strong wifi, nice spa, private dock with water taxis available, and all the beauty of the island within view from a walk along the beach or from a villa balcony. Infinity Bay is our absolute favorite resort and Roatan is our family's favorite vacation destination.

TripAdvisor users rated this property 4 out of 5

Great time and fantastic dive experience

todda887 on Jun 20, 2022

The facilities are very nice and the food and drinks were above average. We did have to call on occasion to clean the room, as sometimes housekeeping was very delayed. We chose to not do the all inclusive option as the prices had recently soared and there are plenty of places to eat and drink within walking distance. A rare gem was Andrew who provided informative, fun and safe tours and taxi service- 504 8942-5028. Also highly recommend LALA LLAMA for phenomenal food and drink and service. The dive shop on site was amazing- they were so understanding and patient with brand new divers and very reasonable rates. Divemasters were top notch and the dives themselves can not be described in words as they are just breathtaking.

TripAdvisor users rated this property 5 out of 5

Smack Dab in the Middle of the Hustle & Bustle

Paula C (United States) on Jun 03, 2022

Infinity Bay Spa & Beach Resort We ended up here as a result of our delayed travel plans. On the day of our departure, all flights to and from Roatan were cancelled; their airport fire department’s truck(s) weren’t working so it was too great a risk to have aircraft come and go. So we got “stuck” in paradise for 1 extra day… which delayed my return to Alaska 4 days. In the end, I paid an additional $1300 for the earliest ticket, days later. I digress. This is a beautiful, well-maintained, upscale, beachfront condo/resort in iconic West Bay Beach of Roatan, Honduras. It offers a free shuttle to and from the airport but they ask you coordinate it at least 48 hours in advance; however, that doesn’t mean they won’t still accommodate you with shorter notice… it just isn’t guaranteed. As you walk in, you’re greeted by air conditioning - a welcome reprieve from the heat and humidity. To your left is a gift shop/boutique with a wide range of souvenirs, t-shirts, swimsuits (in case you forgot yours), cover ups, hats, insect repellent, etc. As you continue past the front desk, on your left is now the Tiki Cup which has snacks and drinks for sale. Exiting the welcome area you’ll encounter the garden courtyard with a huge, colorful, ROATAN sign for your picture pleasure. The pool isn’t far and as you walk along the path passing the dive shop and pool you’ll encounter La Palapa, an outdoor bar and restaurant with fans. If you’re lucky, you might be able to get seated with front row seats (practically) to the most beautiful (and bustling) beach. If not, you’ll have umbrellas and seated tables in the way. The yucca and plantains are on point! I was pretty excited when I saw the sea bass on the menu but was less than impressed when it arrived over cooked. ? THE HIGHLIGHT | I’ve traveled the world and NEVER seen water as clear as what I experienced on that bright sunny day on the beach. Absolutely immaculate. I can’t stress it enough. No seaweed on the beach, crystal clear water and a super comfortable temperature. Not too warm, not too cool. ? The beach does have vendors walking about selling shirts and other local odds and ends. They weren’t overbearing or hovering. If they ask, and you’re not interested, simply say, “No thanks.” And they’ll be on their way. It’s also pretty busy and loud. People are on vacation and REALLY enjoying themselves! So if you’re searching for a little seclusion and peace and quiet, this is probably not the place to stay but a great place to visit. Beaches are public property so you can still visit if you’re not booked at the property. The wifi is great and the 2 BR condo with 2 balconies we booked in the 900 building was fantastic. It was probably the furthest room from the beach but had more privacy than just about any other room, lovely views of the garden and forested area outside, a/c, and plenty of space. The bottle of wine and plate of fruit was a nice touch. There’s a spa on site but I didn’t have an opportunity to use it. They also have security but it seems like an incredibly safe place; however, just like ANYWHERE else you go, don’t leave your electronics or high value items unattended on a beach chair bc it may just go missing. If you’re looking to be located in the hustle and bustle of West Bay with easy access to one of the most beautiful beaches on the island, this is the place for you. You’re also close enough to walk to the Semi Sub Glass Bottom Boat for some very epic scenes of the reef.

TripAdvisor users rated this property 5 out of 5

Best on the Island

SarahP843 (Denton, Texas) on Jun 01, 2022

This was the best spot on the island. My friends and I enjoyed everything about the hotel. The rooms were spacious, clean, and comfortable. The food at the pool was eclectic enough that we could pick different options each day and not get tired of it. The massages at the spa were divine. And who could beat the view of blue water, white sand, and marine life. I highly recommend the hotel.

TripAdvisor users rated this property 2 out of 5

All Inclusive Day Pass

JG122WG1222 (Frisco, Texas) on May 29, 2022

This review is for the day pass only. If resorts are going to offer day passes, they should be prepared to treat those customers the same or explain the differences beforehand. Our money and satisfaction should be as important the overnight guests. I will say that my family is a little high maintenance. We don't mind spending money for good service and comfort. The swimming pool is beautiful. There are a few shaded spots, but those go quickly. We had the all inclusive wristbands and ended up not eating or drinking anything for free. Our taxi driver tried to warn us about the lack of shade, but we wanted the "best" so stuck with our plan. West Bay is a public beach so you will be hounded to purchase a massage, excursion or merchandise. Once you make it past them to the water = it is amazing! Great snorkeling off the beach, nice sand and crystal waters. That being said, we would have the same thing at any of the other places in West Bay for a fraction of the cost. The worst part was the service or lack of. When we first arrived the bartender told us he was too busy to help with food items and to find a waiter. The rudeness of the bartender ruined our day for the most part. There were no waiters to be found. Eventually, a waiter offered to help us (Flavio) and he was wonderful. He was only able to wait on us a short time before he was told to work somewhere else. After that - nothing. We did not want to go the busy bartender for a drink. Separating day passes from hotel guests is a reflection of poor management. We had a sectioned off section of lounge chairs on the beach with no shade and no one to assist us. We didn't even try the buffet after looking to see if anything looked appetizing. Maybe, we missed out. I don't think so, though. I would not mind visiting Roatan again - but will not be back to Infinity Bay Resort,

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