TripAdvisor Traveler Rating

We are annual guests of Infinity Bay, since 8 years. The resort is consistently a great experience, and we seldom feel a need to update our review, until this year. The entire resort has been restored to almost-new condition: all buildings painted -- water and electric systems updated -- new tile roofs -- wifi now quite reliable. There have been almost no electric "glitches", with the resort's backup generators quickly kicking in. The new pool is finished and there are more tables & umbrellas. Breakfast has returned to more buffet style, which speeds the whole process. Front desk staff is effective and efficient. Maid service has proven to be steady, and adaptable if you speak a bit of Spanish. With the Meso American Reef 100 meters off shore of West Bay, snorkeling and diving are easy and safe. Unfortunately the reef continues to suffer due perhaps to elevated water temperatures as so many tropical reef structures are afflicted; however we discovered a couple of rare fish species this week none-the-less. We are "hard graders" and seasoned international travelers - we have very high standards. We recommend Infinity Bay without reservation.

we have been to infinity bay about a dozen times. It is a beautiful resort. But will not return again. We recentluy spent 3 weeks there. When we arrived our patio was flooded and we had sand bags at our door. it stayed flooded for a week. The hot tub was not working for 2 weeks. and a week after we arrived they ran out of beach towels. they told us the dryer was broken, so for about 10 days we would have to wait an hour or more to exchange our towels. then our ceiling in our room started leaking. maintenence came and fixed it. but it happened 2 more nights. So they asked us to change rooms. We packed everything up and waited for another room, but werent told until i walked to the front desk at about 3 pm, to find out we couldnt move until the next day. almost a week later the new room started leaking and flooded our bathroom floor. Maitenence fixed it, but a few days later the same thing happened. they fixed it again, and it worked for the last 2 days we were there. This used to be a wonderful property, but the maintenence and management are lacking. It is a very expensive place to stayt during high season, and no where near worth the costs.

The service is the worst. It’s a shame because the resort is nice and a good location. The dive shop was great. But the rest of the staff ignore the gusts and only provide slow service when you go find them and ask twice for help. The food is mid tier at a high tier price And my son got food poisoning from the seafood pasta.

The hotel is beautiful and the breakfast included is amazing!!!!! The only downside is that we booked a room with a partial ocean view and we were in the last building and overlooked the parking lot, no ocean view whatsoever!!!! Very secure and friendly employees and the pool is also amazing!!!!

My family and I traveled for our 6th time to Infinity Bay and beautiful Roatan. This was a different vacation compared to what we have come to expect. The weather was cooler and less humid. The sun peaked through from time to time. The beach was lively with a sargassum episode. We were very grateful for the choices available to us at Infinity Bay. We spend much time by the beautiful swimming pools and lingered over breakfast a little longer. We walked around and explored the local establishments on the land side of the resort. The new coffee shop - Bean Crazy - is delightful and the prices are reasonable. Java Jive Coffee shop is a favorite as well. The mall has a new gift shop that will do some bargaining for local hand made objects. The cigar shop kept my husband guessing in a fun way about their business hours. We wanted to make note of some special people that helped us. Behind the front desk, Danery Fisher, Roger lujan, Kerry Bennet and Naydelin were consistently friendly and worked hard to make our trip as pleasant as we have come to expect from this resort. We are very grateful to them. Every day, Melissa Guzman from the housekeeping staff was at our door with a smile and kindly helped me to speak better Spanish. She was quick and efficient always keeping our room clean and sand free. Stephanie and her colleagues in the kitchen (please forgive me for not getting the names of the head chef and the two men who manned the lines and omelet station) make wonderful baleadas and empanadas and fresh eggs in as many ways as I could think of to challenge them with a smile and kindness. Asking for “crunchy” bacon no problem, they have you covered. Thank you, Inifnity Bay, for all you do and your amazing staff. The people truly make the difference.