Jan 25, 2023
-The buffet was terrible along with poolside snacks.
-water pressure in the room was bad along with water temperature issues
- sewer smell wafting onto my patio some days. I think they were watering the plants..bushes etc with waste water as it seemed to be happening when the sprinkler system was on.
- friendly staff at the bar
- they need more staff at the buffet who serve your food.
- the housekeeping didn’t seem to sweep the room or balcony much.
- quick check in
- nice pool. Not much beach area for chairs
- the rooms/condos are privately owned.
Awesome location wonderful room and amazing staff!
(Belmont, Michigan, United States)
Jan 23, 2023
The pool staff, especial Olven, are the nicest group of people. They really want you to have a great time while here at Infinity Bay. The Pool is amazing in of itself and they do a great job keeping it clean!
The security staff is missing the most amazing Juan Oviedo at the helm though. I always looked forward to his personal touch with each guest. He treated all with respect and really cared that all guest and their belongings were safe. All the regulars at IB miss him here!! so disappointing to find out he is working elsewhere now. :(
The wait staff all work so hard to provide excellent service as do the housekeeping staff who do an awesome job keeping the place shining!
Overpowering loud music
Jan 23, 2023
The loud music is turned down in the restaurant if you ask. The guests playing their own obnoxious rude rapping music on the beach, the resort staff will not deal with. Apparently its a public beach .
Several guests asked them to turn it down. If you want a thumping loud music vacation this is the place.
Great 2BR and 2 Bathroom condo on beach!
Jan 15, 2023
This is such a fantastic location to stay if you love snorkeling.
Lots of pros:
-Shuttle service to/from airport (highly recommend as the driving and roads are not great)
-Fantastic breakfast. The banana bread is delicious. The baleadas are great. Decent variety from day to day to not get bored.
-Snorkeling. The beach access is unbelievable. Within minutes you are surrounded by marine life. Lots of Carribean squid. Rays. Turtles. Trigger fish. Parrot fish. Sharptail eels. Plus…
-Night Snorkeling. You can do an excursion through the on-site dive shop but you can also bring your own flashlights. Moray eels. Octopus. Lobster. Awesome.
-Location. Besides the beach, there are great restaurants around the area for lunch or dinner. You can also easily take a water taxi to West End for some great places (a bit cheaper too).
-Excursions. You can book through the hotel. The monkey, sloth, and zipline one was a blast.
-separate bedrooms and bathrooms. Great to have a 2BR 2 Bath condo rather than the standard 2 beds and a TV hotel room.
The only cons:
-Vendors. The beach vendors get to be a little much. There’s empanadas and banana bread. Long sleeve shirts everywhere. But also excursions. Massages. It gets to be way way too much.
-Musty smell in room. I have seen this in reviews for most of the hotels in the area. Not sure if it’s just poor maintenance but it was 100% associated with the HVAC. There were moldy towels on the ground of the HVAC closet soaking up water dripping from the AC.
-Overall TLC. Besides the musty smell, some lights didn’t work in the room or the stairs (which also get pretty slippery). One of the toilets leaked on the floor when flushed.
Would come to Roatan and stay here again for sure.
Love the bar's energy
Jan 15, 2023
My family and I would hang out at the bar a lot, especially when the Bartender Carlos was there. Carlos was funny and inviting. My family and I had one of the best nights of our life at that bar! The beach at this resort is to die for! I have never experienced such a crystal clear, warm, wave-free ocean. I can honestly say I have never spent this much time in the ocean in my life. Lastly, I miss their pineapple juice, jalapeno poppers, and of course the popular Carlos. My family and I are definitely coming back. Much love.