TripAdvisor Traveler Rating

TLDR - Pros: location, food, atmosphere Cons: WiFi, cleanliness, customer service Location: the location of this resort is the entire reason we picked it. It is right on West Bay beach, and you can walk out to beautiful, clear blue waters and clean sandy beaches. The snorkeling just off the resort’s beach is some of the best that I’ve ever experienced, and I’ve been to many other Caribbean islands and Hawaii islands for snorkeling. We saw a sting ray, sea turtle, cuttlefish, and plenty of brightly colored tropical fish. If you’re looking for a place to go snorkeling or diving - this is the place. It is also situated near plentiful other resorts and restaurants. The beachfront is beautiful and well kept - the staff take care of the beach chairs and beachfront here. There are showers right off the beach to get the sand off your toes before you go further in to the resort. Food: the breakfast buffet every morning was great - it offered a different selection each day of hot and cold breakfast foods, fresh fruit, coffee, juice, and pastries. The La Palapa restaurant on the beach was also wonderful - my husband and I ate here almost every night for dinner and everything we had was great. The pizza, hamburger, coconut shrimp, seafood boil, and buffalo chicken sandwich were all very tasty. I can’t vouch for the alcoholic drinks, as we were here on our “babymoon” trip and I was pregnant, but they all looked good and seemed to have a good selection of different beers and mixed drinks. The restaurant is right on the beachfront, so you can watch the waves or the sunset as you eat. There are also plenty of other restaurants nearby with great seafood fare. Cleanliness: the cleanliness was okay, but definitely could have been better. The pools had leaves and plants in them a few times, and could stand to be cleaned more often. It wasn’t horrible, the pools were still nice, but the amount of floating debris was noticeable. The grounds are well kept- the landscaping and tropical flowers are beautiful. The public floors and facilities are swept and mopped daily. Our room was only cleaned twice during our 7 night stay. Several times, we hung the card for “please clean my room” on the door, and it never got cleaned. When they did come and clean the room, they did a satisfactory job, but not great. Atmosphere: the atmosphere truly can’t be beat. Being right in the beach, you truly get the paradise feel. You can lay in a beach lounge chair under the palm trees, listen to the waves, and relax. There are countless beach activities to participate in, like: snorkeling, scuba diving, banana boat rides, glass bottom boat rides, party cruises, parasailing, and more. There are multiple pools on property that are placed well, allowing shallow areas for young families with kids and babies to splash around, and deeper areas for adults to visit the swim-up bar for drinks. I saw many young families with kids enjoying their time. The pools have plenty of space so that many people can enjoy them and they don’t feel crowded. There is island-themed music played at the bars, but not too loud. One night, there was a fire dancer show for free at the beachfront area for free - that was fun and enjoyable for kids and adults alike. WiFi/technology: the WiFi in our room did not work for most of our trip. I went up to the office and asked about it several times, and the front desk staff asked my room number and said they would look into it, but it was clear they did nothing. Ironically, the very last day, of our 7 night trip, when we were packing up and leaving, our room wifi worked. That said, the property wifi worked well - so we could use our phones at the pools, restaurants, hotel lobby, and beach. However, that kind of defeats the point of hotel wifi - the places I DONT want to use wifi is at the pool or beach or when I’m trying to share a meal, you know? I wish it would have worked when we had downtime in our room. We really wanted to be able to watch movies after a long day in the sun at the beach. We ended up going out to the pool area, downloading some movies from our Amazon account, and then going back to our room to watch them. This was a pain to say the least. There are TVs in the rooms, but ours was small and only had about 8 or so watchable channels. The others were all just a black screen. It all depends on the type of stay you’re looking for - I was okay with a more “unplugged” vacation, but if you’re relying on the hotel wifi for important calls or emails, beware. Staff / customer service: the staff were cordial and courteous, but not overly so. I have seen other reviews that they felt unwelcome by staff - I did not feel that way. I felt welcome, but not truly cared about. It definitely felt like the staff were doing the bare minimum required by their job - not rude - but not going above and beyond either. I’ve definitely experienced more friendly customer service elsewhere. Overall: 4 out of 5 I would return, and I would recommend this resort to friends and family. But I would warn about wifi and customer service. There are some areas that could be improved upon.

We just got back from Infinity Bay. I’ve not one complaint to make! Check in was quick and easy, and we were in our room well before “official” check in time. Our room was clean, bed was comfortable. Furniture was dated, but functional. There was a large stove, microwave, cutlery, crockery. We only used the fridge and two of the glasses! Breakfast was included and was outstanding. We found drink prices to be reasonable and every day the pool bar and the beach bar would have specials on. The swimming pools were lovely. There were plenty of chairs and loungers available. The beach was the star of the show! It’s so beautiful. I’ve seen several posts about pushy beach vendors and the massage ladies annoying tourists. I found everyone friendly and a polite “no thank you” if you weren’t interested was the end of it. Infinity Bay sell day passes to cruisers, I wouldn’t have even known they were there, it certainly didn’t seem overcrowded on cruise days. A special thanks to the friendly security staff, they certainly work hard and are a reassuring presence, however all the staff were hard working and friendly.

I stayed at Infinity Bay in March of 2026 with a group of friends for a week. Overall I enjoyed my experience and would stay here again. Pros: - Beautiful coral reef in the ocean directly in front of the resort, just follow the ropes so you don't bump into the coral along the way. The hotel does not provide free snorkel stuff but you can rent it from a vendor by the hotel for 15$ for like 3-4 hours. - Nice large rooms with comfortable beds -Extremely friendly staff -Decent gym for being a hotel gym and it has 24/7 access -The international buffet thats included in the all inclusive deal has limited options but all of the options were fresh and delicious. Way different than a typical all inclusive resort where I feel like i'm eating defrosted food at a hometown buffet. This felt like a home cooked meal made fresh by someone who loves you. Cons: -There is zero education about reef conservation. The only thing I saw was a little video playing amongst their slideshow of resort photos at the check in desk that showed coral reef being grown and transplanted. For how bleached and damaged the reef is I really wish they would take the time to have some educational materials or signs or anything. Even the gift shop sold non-reef safe sunscreen :( This really bothered me.... -They rent out beach chairs to cruise ship individuals so unless you find a chair at 9am you will not get a lounger at the pool or the beach for the rest of the day. -The all inclusive alcohol option was not worth it at all. It is not a full bar like most all inclusive resorts. You get a separate "all inclusive" drink menu that you can order from and the alcohol is all rail. At one point the server pulled out Mr Boston vodka which I haven't drank since I was a poor freshman in college! No one in our friend group could catch a buzz either. I'm not sure if the alcohol is watered down or if they just don't pour them as strong as in the states but if I return I will not be doing all inclusive alcohol again. I almost felt like the servers treated you worse when they saw your all inclusive band despite us still tipping very well. -Check in was way later than 3pm. They kept saying "the manager is checking to see if your room is ready" every 30 mins. We finally just went to the bar and came back hours later to our room being ready. I plan on coming back to roatan and I think i'd do infinity bay again. The biggest takeaway was to bring your own reef safe sunscreen, yell at the dummys who stand on the coral reef, and don't do the all inclusive alcohol! :)

Just got back from an incredible stay at Infinity Bay, and while it was the best vacations ever! Here is our honest review. Good and Bad. **Pros:** -Room 1003-We rented a gorgeous beachfront one-bedroom on the second floor that totally exceeded our expectations. The decor was on point, and that huge hammock was much appreciated. The views and sunsets were breathtaking! - Awesome Location- The resort is perfectly situated. You can snorkel right from the beach, no excursions neededz - Timing-We went during Holy Week, which is usually a mad rush, but it wasn't overly crowded at all. - Shrimp Heaven- Don’t skip the shrimp at the palapa bar! The coconut and bang bang shrimp were absolutely delicious. **Cons:** - Check-In Woes-The check-in process was a bit of a hassle. We got there right on time but didn’t get into our room until 7 PM. It felt a little chaotic. - Menu Pricing- We went without the all-inclusive package and paid as we went, but the prices on the menu never matched what we were charged, especially for drinks. We were getting overcharged every time. Also, they include gratuity on the tab as well. It’s writing in Spanish, and we didn’t know, so we basically tipped twice as we also tipped 20% cash. Figured that out at the end of our trip. - Beer Mix-Ups-The beer taps were hit or miss. Four out of five times, we ended up with the wrong beer. - Slow Bar Service-The service at the palapa bar could definitely be faster. It took about 20 minutes on average to get a drink. - **Coffee Struggles**: The coffee pot in our room was a cold press, and let’s just say it didn’t make the best cup of coffee. That’s on us, though! Overall, despite a few hiccups, this trip was amazing, and we are already planning our return! If you’re looking for a beautiful getaway with killer views and tasty food, Infinity Bay is a solid choice!

You may want to rethink Infinity Bay, especially if you plan to spend any time on the beach there. The chair hogs get up early and block the prime spots. I took this photo at 645am. Three hours later the folks who claimed these chairs still hadn't shown up. The staff will not or cannot do anything about it. This happend each day for the 3 days we were there (March 22-25, 2026). This happens by the pool also. They come down early, claim the best spots and go back to bed. Most show up several hours later. I find this aggravating, very rude and extremely inconsiderate. We paid a premium rate for our unit and was never given the opportunity to have beach front seating all while the chairs sat empty for a large portion of the morning and afternoon. Perhaps you may want to reconsider staying at Infinity Bay. Too bad too, its a beautiful resort with an excellent staff. But to pay for something you can't use doesn't interest me. There are other resorts nearby that may be more attentive to the needs of their guests and do not allow this kind of rude, entitled behavior. It's sad really.