TripAdvisor Traveler Rating

This is the hottest most humid place I have ever been in my life. Goodness. Miserable outside. Be warned. I was told over and over the highest temp yr round was 82 degrees. Nothing could be farther from the truth. Cannot wait to get out of here.

Had a rocky start because we booked through VRBO and our room was misrepresented. When we spoke with the staff at Infinity Bay, Brian, the manager worked very hard to get us into another unit which was great. All the staff was very friendly, especially Bailey, who worked the beach bar and breakfast area. He was fantastic. Be wary of VRBO bookings unless you use a Super Host with great reviews.

PROS Beach front Nice pool CONS What you pay is way above for what you get Rooms are outdated and need to be improved The air conditioning in the room is so noisy that won’t let you sleep They won’t let you do even and hour of late check out If you wanna stay in west bay it might not be the solution money wise

Check-in experience was awful. After traveling for more than 24hrs, our room was not ready at 3pm as it should have been. Which would not necessarily have been an issue, except they wouldn’t give us a reason, an estimated timeframe when it would be ready, or the courtesy of calling us when it was ready (we were told we just had to keep checking back). It took them over an hour and a half to finally let us in the room. But honestly the worst part was just the rudeness of the front desk staff, as well as the incompetence blatant disregard of the manager, Brian S., to our questions and concerns. My recommendation: come to Roatan, the island and people are wonderful. Just pick a different place to stay.

We had a poor experience at the Infinity Bay resort and I will write reviews reflecting this all over the internet. Our “garden view room” was 2001, the last apartment on the first floor next to the maintenance/housekeeping center, which was so loud by 6:30 - 7:00 am with workers screaming, laughing, dragging cleaning carts and equipment, etc. The second day at Infinity Bay, the toilet stopped working so we had to call maintenance to fix it. The third day, the air conditioner stopped working and we had to call maintenance again. The maintenance man said that the unit was frozen and he needed to go up to the roof to check the exterior unit. He said that he was coming back to the apartment but he didn’t. We spent the night in a hot room, so next morning we went personally to the front desk to find out what happened and learned that all the maintenance man did was to turn the system off. The front desk manager, Bryan, asked us when we were checking out and when he found out we were checking out in a couple of hours, he offered another room. We were leaving!!!! We should get at least one night’s refund for all the inconvenience that we experienced. Unfortunately, management doesn’t understand the importance of training front desk clerks. There were 2 desk clerks upon check in on Thursday afternoon at 1:00 pm, which created a long line of customers waiting to get checked in. The room was not ready upon our arrival, so we were given a free drink voucher and were told to head to the pool bar/restaurant. There were six bartenders at the pool bar. Six!, within a space that was comfortable enough for four. In the meantime, one front desk clerk was tied up with one client for over 30 minutes, leaving only one clerk available for all the new arrivals. Every time we called the front desk for information, there was no answer or the clerk just could not help. For example, I called asking the Spa hours to book a facial/massage and the clerk did NOT know, offer to find out information and call me back. So, we tried the free rum punch offered to us at the pool bar and I must say that it was horrible! All the drinks are low quality alcohol and overpriced (average $14.00 per drink). Breakfast was plentiful, so no complaints there. The place itself is in need of an update. The pool is missing tiles and is in need of a mega cleaning. The pool bar is dated and the bar top needs replacement. They also need pool umbrellas next to the pool chairs. I counted two in the entire resort. The only umbrellas are attached to the round tables. Snorkeling in the beautiful reef was outstanding!