TripAdvisor Traveler Rating

You may want to rethink Infinity Bay, especially if you plan to spend any time on the beach there. The chair hogs get up early and block the prime spots. I took this photo at 645am. Three hours later the folks who claimed these chairs still hadn't shown up. The staff will not or cannot do anything about it. This happend each day for the 3 days we were there (March 22-25, 2026). This happens by the pool also. They come down early, claim the best spots and go back to bed. Most show up several hours later. I find this aggravating, very rude and extremely inconsiderate. We paid a premium rate for our unit and was never given the opportunity to have beach front seating all while the chairs sat empty for a large portion of the morning and afternoon. Perhaps you may want to reconsider staying at Infinity Bay. Too bad too, its a beautiful resort with an excellent staff. But to pay for something you can't use doesn't interest me. There are other resorts nearby that may be more attentive to the needs of their guests and do not allow this kind of rude, entitled behavior. It's sad really.

I stayed at Infinity Bay in March 2026 and it was genuinely one of the best resorts I have experienced; fun, reasonably priced, great service, and outstanding facilities and amenities. We stayed in a Premier Queen Studio, which was perfect for a couple, nicely appointed, with a kitchen, living area, and small balcony. The pools are huge, so even on days with major cruise ships in town, they did not seem crowded at all. Also, there's staff and security on site so we felt completely safe. A major component of the stay was the breakfast, which was fantastic--they had tons of options, fresh fruit, an omelette station, and indoor and outdoor dining areas. Everything was clean, the staff were helpful and professional, and the resort is directly on the ocean with some of the best snorkelling on the island that you can swim directly out to. We ventured off the resort to dive and see other parts of Roatan, but it was nice to come back to the comfort of IB. We had a glitch with our check in b/c we were delayed a day, but Daneri helped us and made sure we were taken care of (and gave us a great restaurant rec to boot), and Tanisha was helpful and patient in breakiing down our bill and getting us transport to the airport. If this is your first time in Roatan (or your second, or third...), I would really recommend IB.

We did a day pass. They picked us up from Port and drove us back. Great snorkeling from beach. Many vendors walking by but left us alone. Got to use the pool also.

This is our 4th time at Infinity Bay, the last time was 2020 just before the pandemic. Our experience today has been very disappointing! The service to the table is almost nonexistent. Staff is slow and couldn’t care less. The amount of unruly and unsupervised children screaming in the pool all day and night is unacceptable. The one hot tub is always occupied with children when it clearly states adults only. No one comes around to in force the rule. We choose this place as it has been an adults only property. My invoice also states this. See attached photo. The beach strip is terrible during the day. Overrun with vendors nonstop harassing to sell shirts, excursions, braiding and massages. No where to hide from the constant annoyance unless you get up at 5 am. Too many daily cruise ships dropping people and ruining the reef. Sad to see a beautiful go downhill.

We had booked this resort in 2025 with the silver package. The resort stated they included WiFI, towels, and use of the beach. When we arrived, we were advised towels were not included. After showing proof of what was promised and discussion they finally gave us towels. The customer service at this hotel is probably about the worst I have seen in my extensive travel over the past 5 years. The area that they place people in is the worst spot of the resort. We were not allowed to sit on the outside beach chairs. The WiFi was was allegedly down the entire 6 hours while at the resort so they only took cash for everything. I would not come back to this resort even if they offered it for free. Try the other local spots on West Beach instead.