TripAdvisor Traveler Rating

This is one of the best hotels in West Bay Roatan, Prices are not too bad. Clean rooms. really nice staff. The food at Tapalapa Restaurant is Great. The ocean view from the Tapalapa restaurant is great. Love this place I will definitely come back

I am writing this review while waiting in line for check-out, and I feel it’s important to share my experience so others can make an informed choice. While the restaurant by the beach attached to the hotel was the only positive aspect—staff there were polite, and the no-outside-alcohol policy is completely reasonable—the rest of the resort falls far short of even basic expectations. From the front desk to the cleaning staff (if you can even call them that) and everyone in between, the lack of customer service is noticeable. Guests are made to feel unwelcome, uncomfortable, and are hit with unnecessary fees at every turn. The shuttles are inconsistent, and after a discussion with the manager about it, staff sent what they called “cleaners” to my room—a woman accompanied by a man not in uniform—who entered without asking and began taking photos of the entire room under the pretense that our phone wasn’t working. We never complained about a phone, nor even knew one was there. This felt invasive and unprofessional. While this resort may look nice online, the reality of the experience left a lot to be desired. If you’re visiting the area, there are other options that offer a better balance of service, value, and professionalism. I would recommend looking at the Kimpton or Henry Morgan resorts—they are often more affordable and consistently provide the level of hospitality you would expect on vacation.

We had a wonderful stay at Infinity Bay Spa and Beach Resort and couldn’t be happier with the experience. The resort was beautiful—peaceful surroundings, stunning ocean views, and a clean, comfortable room that made us feel right at home. The beach was absolutely perfect for swimming and soaking up the sun. Even though the restaurant service was slightly reduced during our stay, the quality and care were still outstanding. The staff went above and beyond to make sure we were well taken care of, and every meal we had was delicious and thoughtfully prepared. It’s clear they’re committed to maintaining a high standard, even with limited operations. The overall service throughout the resort was excellent—friendly, attentive, and always with a smile. We left feeling refreshed, relaxed, and already planning our next visit. Highly recommend for anyone looking for a serene and memorable beach getaway!

I totally enjoyed my stay at Infinity Bay Resort in Roatan. The staff were very helpful, kind, considerate, & went out of their way to make our stay perfect. My husband & I traveled with 2 other couples, we stayed in a 3 bedroom condo on the beach. It was very well thought out with the layout. The kitchen, bedrooms, & bathrooms were very beautiful. We did adventure off property for a few meals, the best dinner we had was at The Argentinian Grill. The steak was delicious, & well prepared. There were vegetarian choices also. The waiter was very helpful, & quick to provide what we requested. One place that we went to that we were disappointed with was Kristys. We were not well greeted by the hostess, she was very condescending. She seemed upset that we did not have a reservation, even though there were open tables. She ended up being our waitress also, making us very uncomfortable, and she was also the manager. The food was very good, so if you go there make sure that you make a reservation.

The facility is beautiful, clean, grounds are well maintained. The staffing are bilingual and very professional and attentive. During our stay we had the pleasure of being hosted by Clara, Keiven, Oscar one of the waiter at breakfast Berkley or something along that line. (Sorry I cant remember the name) Food was great. I loved that it was buffet style but they served it, not having that cross contamination from hands to hands. Omelet station and a view that would brighten up your day. The bar, the pool. Over all my friend orange cat that was supper friendly. Rooms are spacious and with kitchen. I will come back for sure. I did a tour through the hotel. Roberto was great booking and making sure everything was completed. Security is tight. Thank you Roatan from Jose & Monica room 1603 to next time.