TripAdvisor Traveler Rating

Our family of 3 stayed at Infinity Bay June 18 -26 and we had a great time. We were there 20 years ago when only the Palapa bar was there. The resort itself was great, the breakfast buffet that was included was great. We did not do the all inclusive. The staff was friendly and attentive. The only bummer, which was big, was that someone opened the LOCKED safe in our room while we were out and stole $540 from us. I had a couple thousand dollars in there so maybe they didn't think I would notice? why not take it all? I brought it up to the front desk and was told "Sorry about that". Yes, so we won't be staying there again.

We had a great time with family and friends and its because of the professional and personal service Derald Bailey gave our family during our stay. Across the board when we would talk in our group of 20 travelers about service, Mr. Bailey's name repeatedly was mentioned. What an amazing experience it was to be served daily with such a smile and the most amazing will do attitude. Mr. Bailey will be remembered as a standout. Derald Bailey is a great big asset to this resort!

We love the Infinity Bay Resort. We recently stayed there for the third time. The location is great being able to snorkel any time we want. The pools are fabulous, right at the beach. The buffet breakfast is great with lots of choices. In particular, the staff were very kind and helpful. We met a delightful man, Derald Bailey, whom works with the food service. Meeting him was one of the highlights of our trip, giving us special memories to keep with us. He was always helpful, pleasant, and always went over and beyond to help us. Since we were there for awhile, he became a dear friend. We do have one suggestion for the management. Each of the apartments were stocked differently with kitchen supplies. They should have a standard list and have them all have the same and adequate supplies.

We recently stayed at Infinity Bay in a three-bedroom suite, and overall our experience was mixed. The location on West Bay Beach is excellent and easily the hotel’s biggest strength. Our suite was extremely spacious (around 2,700 square feet) with 3.5 bathrooms, giving our family of four plenty of room to spread out and relax. That said, for a property costing nearly $1,000 per night, we expected a higher level of quality and maintenance. The beds were very hard and uncomfortable, several drains did not work properly, some furniture was broken or uncomfortable, and there were a number of general maintenance issues throughout the suite. Some advertised amenities, including the jacuzzi, were not functional during our stay. The beach and pool areas were nice, but service was average and the on-site restaurant was significantly more expensive than many excellent dining options nearby in West Bay. We also found the constant approach from beach vendors to be somewhat annoying, although that’s not unique to this property. Overall, Infinity Bay offers a fantastic beachfront location and large accommodations, but the maintenance, amenities, food value, and service fell short of what we expected for the price. We enjoyed our stay, but left feeling that the overall experience was somewhat underwhelming given the cost.

Nice place. Love the pools. Room is well appointed, cool, and comfortable. The king size bed is very comfortable. The room is serviced daily. The room could really use a small table and chairs, though. Walls are thin, so when your neighbors argue, you'll know. Does the leaf blower guy really have to be at my window at 0600? Robert works the concierge desk, and he's awesome. He set up a couple of trips for us, and we had a wonderful time. Keep up the good work, Bob. :) We took an all day island tour, and Leo was our guide. Very knowledgeable, and fun to be with. We visited with a lot of nice people, and saw a lot of the beauty of this island. Leo was raised here, and he gave us the inside scoop.