Infinity Bay Spa & Beach Resort reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

3307 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Just ok

Kelli W (Saint Paul, Minnesota) on Jul 02, 2024

We have been here twice and the resort is showing its age, the grounds are kept really clean, but it definitely needs a remodel. The room we were in had dated, well worn furniture. Was not the cleanest room. I don't think it is worth the price they charge. When we visited they were in the midst of building a huge new pool area. Not sure why because the large pool they already have is rarely busy. It is located right on the beach and walkable to many restaurants which was great. Snorkeling right off the beach is wonderful!

TripAdvisor users rated this property 1 out of 5

Bad customer service

836mrsc (Dallas, Texas) on Jun 21, 2024

Worst customer service ever. First we had to call 3x for linens. Then towels. Most recently we arrived at the front desk at 10:32 for our shuttle only to find they left without us. The hotel was unwilling to cover or even split the cost of another transfer. After having spent a week and thousands of dollars they refused to help. My advice. Go elsewhere. Plenty of other nice hotels who really care about the customer experience.

TripAdvisor users rated this property 5 out of 5

Roatán vacation

Esther M on Jun 19, 2024

Our customer service front desk representative was amazing. Ms Danery Fisher had great customer service. Great place to vacation. Great great place. We will be back again. I love this place. Love you guys Love love love love love love love ??

TripAdvisor users rated this property 4 out of 5

Good resort, great dive shop, but could improve

Joylovestravel (SPRING) on Jun 07, 2024

Great condo type room with full kitchen, dining, and living room. Pool area is large and beautiful. The reef just off the beach is the reason to stay. They also have a wonderful dive shop. The breakfasts have a good omelet bar and plenty of additional options to satisfy most. They need to step up their game when it comes to the bar and restaurant. Service is fine, but compared to Sea Cat just down the beach the food is subpar. It’s not even close to the same level and is more expensive. They could use better and more shade in the pool and beach areas. The next issue is that there is no hospital on the island. That’s unacceptable. The resorts need to band together and put pressure on govt. I don’t think I would return until a hospital is built. Accidents of all kinds can occur and where would you go for help?

TripAdvisor users rated this property 1 out of 5


nelsonl769 (Houston, Texas) on Jun 03, 2024

The resort is outstanding, beautiful. But we just made a group reservation, one person canceled and the hotel charges the same amount of the beginning, saying that they give us credit, but charge still same amount of the first contract. The reservation people and front desk was very rude, very unprofessional very bad customer service, that was a very bad experience.

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