TripAdvisor Traveler Rating

1st experience this year was horrible. Didn't tell us what the armband was for (we went several days before someone told us), and we had to wait over 3 1/2 hours to get a room. When we did, there were roaches on the counter when we walked in; the freezer was broken, and an open ice bag was left in the freezer - ewww! The entire check-in process was the most broken process I've ever seen. Noise level was very high due to the service walkway and storage. Our second trip here in June was much better, but still not even close to what I'd consider a luxury experience. No one to take our bags to the room, but the check-in process was night and day different (better) than the first trip in January. I'd note that I only tried this room again because the resort seemed to get good reviews and appeared to have what we were looking for. To me, it's a toss-up whether we'll try again.

Overall, we had a very good stay. The food was good, our room was excellent, and the service throughout most of the hotel was wonderful. Unfortunately, our experience with the front desk was disappointing. We noticed what appeared to be inconsistent treatment of guests. For example, some guests were warned that the ice was unfiltered/not recommended, while others were not given that important information. We also observed some guests receiving complimentary drink tickets while others did not. What was especially concerning to us was that, based on what we personally observed, white guests appeared to be receiving these perks and information more consistently than guests of color. This left us with a troubling impression of unequal treatment and possible bias/colorism at the front desk. We otherwise really enjoyed the hotel, which is why I hope management takes this concern seriously and ensures that all guests receive the same information, courtesy, and benefits regardless of race or skin color.

We had a great day experience here. Frank, very nice young man from the hotel, picked us up from the port and took us to this beautiful hotel and beach. We went snorkeling right there, was beautiful. We had a fantastic lunch and drinks served to us by the friendliest, efficient man named Darrell. Then when we were ready Frank drove us safely back to our ship. We highly recommend this place.

This is the hottest most humid place I have ever been in my life. Goodness. Miserable outside. Be warned. I was told over and over the highest temp yr round was 82 degrees. Nothing could be farther from the truth. Cannot wait to get out of here.

Had a rocky start because we booked through VRBO and our room was misrepresented. When we spoke with the staff at Infinity Bay, Brian, the manager worked very hard to get us into another unit which was great. All the staff was very friendly, especially Bailey, who worked the beach bar and breakfast area. He was fantastic. Be wary of VRBO bookings unless you use a Super Host with great reviews.