Infinity Bay Spa & Beach Resort reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

3282 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Snorkel off the beach

Diane A (Fullerton, California) on Feb 17, 2024

My husband enjoyed our stay at Infinity Bay and will return in the future. The food was very good and we felt reasonably priced. Our accommodations in room 1003 had direct ocean view and was very roomy. Access to the beach and snorkeling was easy and the pool was a plus. Our only requests would be clearer instructions as to where the pool towels are located (on the beach at the activities center) and more towels as they ran out of towels 3 times during our stay. For $500 plus a night we felt that the condo should have glass glasses of 2 sizes (not just wine glasses) and bedside lamps.

TripAdvisor users rated this property 3 out of 5

Not worth the price, not "upscale" services

DiverDonVinh (Boston, Massachusetts) on Feb 10, 2024

Our family of four paid $400 *per person, per night* for a 10-night stay between Christmas and New Year. We booked the 2-bdrm, 2-bath villa right on the beach. if you look at the photo from above on the website, it's the one on the bottom row closest to the beach. The villa was spacious and well laid out. nice interior, with a big veranda right on the beach. we spent many hours out there relaxing instead of using the beach chairs. The biggest issue we have is with the service. The staff is nice and friendly and helpful, but the management of the resort is very bad. For example, during this extremely busy time, where all the rooms are full, they continue to allow cruise ship customers to come to the resort. consequently, paying guests had to fight to get beach chairs. there was simply no room for guests, on the beach, at the bar, or around the pool. on these days, we had to wait 30 mins to get drinks at the bar, 30 mins to get seatting at the La Palapa restaurant, and (not kidding) an hour to get our food once seated. The restaurant and the kitchen and the bar are simply too small to accommodate this many guests, As for the food, quality is comparable to what you find at "fast-casual" chains in the US, but very expensive (think $17 for nachos, $20 for burgers, and $50 for steaks). The staff worked really hard to accommodate irate customers, but the management should have invested in adding peak capacity. We paid for an all-inclusive meal plan with all of our meals at the restaurant, which turned out to be the best decision we made. we went to the buffet a few times for breakfast and dinner, and it was simply terrible. the food was overcooked, way too salty or way too sweet. reminded our kids of school cafeteria. The all inclusive resorts in Mexico or DR have way better food, with more selection and many more tables. We had an issue of guests using our veranda when the beach was too crowded or too sunny. we normally wouldn't mind except that we couldn't then use it. we told the front desk and they put up a sign and problem solved. not sure why they didn't do it before. We had a problem of our flips flops stolen from our veranda. we notified management but nothing was done. We are all scuba divers and we dove a lot with the on-site scuba shop, Infinity Bay divers. we won't go into all the details here, but this resort is definitely not a dive resort. it is, first of all, an all inclusive resort with a diving operation attached to it. Don't expect things to be catered to divers. in summary, i think this resort is overpriced and the services don't measure up to what you normally would find in Cancun or in DR. the facilities are not as luxurious as the upscale resorts you can find in Cancun or DR (but the prices are). this is not a true resort, but a time share real estate development that build nice things but don't invest in customer services or enjoyment.

TripAdvisor users rated this property 1 out of 5

Debbie downer

martinjR7359XY on Feb 07, 2024

Disaster! So we came along with another couple that had a timeshare two bedroom. Funny thing is, you can’t even get our bedroom door to close because the bed is too big, called to complain, and they move the bed enough to have to remove my phone charger from the wall but the door still doesn’t close. Four days in and that’s the best that this place can do. Maggie is supposed to be the best ever for accommodating, but zero help.

TripAdvisor users rated this property 1 out of 5

Extorsión by the driver.

Benita M on Jan 30, 2024

We Whent to Roatan in a cruise. We bought a day pass that we were told included the transport when we come back from the port the drive request $50.00 dollars for transportation.. The beach is beautiful. I got a great massage at the beach by Rosa.

TripAdvisor users rated this property 4 out of 5

Great time at Infinity Bay

Robin G (Ottawa, Canada) on Jan 29, 2024

We were a group of 8 people and we stayed for 7 days at Infinity Bay Jan 15-22. We had a wonderful time. Our transfer to and from the airport was easy without incident. Rooms: We ended up with a 2nd level 1 bedroom, 2 bathroom unit which had 2 balconies overlooking the pool. It was super spacious and clean, the bed was comfortable and it was very quiet at night for sleeping. There is a full kitchen and coffee maker, microwave and living room with tv with satellite. There was an elevator to the 2nd level which is handy for luggage, but the stairs were just fine for every day. Other members of our group had 1st level units and they were just as nice. The A/C worked fantastically! Beach: Beach was lovely – white powder sand and blue/green warm water. Very calm beach front with little waves due to the reef. Amazing Sunsets! Snorkeling was amazing right off the beach, we went every day. Lots to see and visibility was great. There were lots of snorkeling tour operators bringing their tours here because it was a great spot to snorkel although the boats sometimes came a little too close to us snorkelers a few times – especially the yellow glass bottom boat. Overall great snorkeling – we enjoyed it immensely. Bring your own equipment as you will have to pay to rent. There are a lot of vendors on the beach which could be annoying at times, but overall they weren’t too pushy except for the massage ladies who were relentless. One person in our group took a massage and said the ladies were great and it was well worth it. We did buy banana bread from the nice man who walks the beach every day saying “aaaaahhhhh Banana Bread” – it was VERY good. Little to no beach service for drinks, you will have to get up and get them yourself. Pool: The pool was very nice and kept very clean. There were many people swimming at night which we hadn’t seen in too many places. It’s not overly deep and is quite shallow at the bar area. Food: We did not upgrade to the premium package as it was $85USD per day, which we thought was excessive. We ate at the buffet each day for breakfast, lunch, dinner. We are not overly picky eaters, but we enjoy a good meal. We found the food very good and at times even excellent. No complaints at all. The staff were wonderful at the buffet as well. If I had to complain about anything, it would be the coffee, it wasn’t very good. I had higher expectations given we were in south America. There was a coffee shop in the lobby where you could purchase lattes, cappuccinos, etc .. We didn’t try it, as it wasn’t part of our package and would have to pay. We travelled with sunwing and they offered us 2 dinners on the beach which was nice. It’s always nice to have dinner next to the ocean and under the stars. Drinks: There was a menu of drinks at the beach bar that we could have as non-premium package people. There was plenty to choose from and were very good. My personal favorite: mojito and the rum punch. Snacks: There are some snacks available throughout the day across from the beach bar. Juice, water and 2 chafer dishes – one with fresh fruit and one with snacks like: nachos/mozzarella sticks/ salsa/chips etc.. It was always very tasty! Beach Bar: Great bar with equally great bartenders. We got all our drinks here while on the beach and around the pool. They have TVs usually with sports on to watch – it was great to watch the NFL playoff games! La Palapa: The restaurant on the beach La Palapa was not included with our package, but we could have purchased food at any time. The menu looked great and the food appeared to be very good. We didn’t feel the need to try La Palapa (any pay) as we found the buffet food to be great. Entertainment/Music: In the evenings there was some live entertainment (not much). If you are looking for nightlife, this is NOT the place. We enjoy some local live music, so it was fine for us, but won’t be everyone’s taste. Bugs: There are lots of sand flees and no-seeums, but not everyone is our group was affected. The bugs seem to be selective. They loved me, I was covered in bites on my legs, but some others only had a few bites. I would suggest wearing bug spray on your feet/legs at night. We walked down the beach during the day and got bit by some sand flees – just walk on the wet part and you will be fine. Overall we had a wonderful time, we never felt crowded and there was always chairs available on the beach and around the pool. We didn’t see many cruise ship visitors at Infinity Bay Resort, but the neighboring resort was super crowded from about 9am-2pm on cruise ship days. There was construction during the day, but we really only noticed when we walked past to go for meals. We loved that they took care of the resort cats. One had super cute kittens while we were there. We would definitely recommend and would go back.

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