Hilton Garden Inn Waikiki Beach

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 1596 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Worst staff -- rudest ever

    Reviewed by waahi1200() on Apr 04, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    On this stay I encountered the rudest hotel staff during my 20 years’ hotel-staying experience. A front-desk clerk, Lauren, snapped at me on the phone. Note that I am even a HHonors Gold member. . .. At the front desk, I heard that another Hawaii resident got waived for the resort fee (the amenities are closed anyway due to the virus situation) so I asked for the same thing. The manager agreed to waive the fee for this stay only. Because I never used any of the amenities and for being a Hawaii resident, I asked for adjustment of the resort fee to my stay 7 days ago. The manager declined my request. So I headed to my room. The room does not even have an ocean view, even though I am a Gold member. But due to reluctance to bother the staff again, I did not ask to change room. Instead, I unpacked and started a basic cleaning and disinfected the surface areas as I routinely do. Then, I noticed the glass shower door was covered all by streaks of watermarks, looking like it had not been cleaned. The cleaning staff came for a look and said it should not be like that and he would return and handle it. Since I already went over the floor with the disinfecting wipes, I was reluctant to let people in and mess up again. So I told the front desk that I could wipe it myself, given that it is just a one-night stay, but asked again for waiver for the resort fee from last week’s bill. After an hour, I checked again, which was when Lauren started her craziness. She said either the cleaning staff would clean the door or I need to change room. I was saying even that was inconvenience for me since I already unpacked and disinfected the area. But Laurent cut me off and yelled : “No, it is not inconvenience”, “No, there will not be any compensation”, “It was only just A water spot” (that was not true; it was not one water spot; the whole glass door had streaks of watermarks, or calcification of something, or soap scum), “We provided a solution and YOU would not take it”, ……. She has a higher voice and obviously a language advantage over me, an immigrant (she talked much faster than me in the least). The result was that I never got to finish my sentence and was choked effectively. And that set the miserable tone for my stay. Later the cleaning staff came but were not able to remove those calcification marks on the glass door– another first-time finding for me, since I never saw glass shower doors with stains that do not come off after cleaning in other hotels. Cutting people short is impolite even for everyday conversation and Lauren was doing that to a HHonors Gold member paying for the stay. It IS INCONVENIENCE for guests to check in and find that cleaning was not done properly. When I check in, I expect everything taken care of. Lauren single-handedly ruined my stay. The hotel adjusted for the resort fee, but they did not lose anything since I should have been given a lower Kamaaina rate for both stays. The hotel staff just acted as if they did not see my Hawaii ID.

    Individual ratings:

    Location

    Location-2

    Service

    Service-1

    Value

    Value-1

    Beautiful Experience !!!!!!!!!!!!!!!!!

    Reviewed by stayredi() on Mar 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I will never forget the incredible stay at the Hilton I went with my significant other who is now my Husband. The staff made me feel special the location was awesome and the amenities were awesome. My next trip I will stay at the Hilton !!!!!!!!!!!!!!!!!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Great stay

    Reviewed by Kairaanne(Portland, Oregon) on Mar 20, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I enjoyed my stay. I appreciate that we were accommodated at the last minute for 15 days. With such a wonderful experience and the messages asking if everything was going fine with our stay. I feel guilty asking about my points and days that don't show on my account. Other than that can't complain about parking everything around is walking distance and the public transportation stops right in front of the hotel for $5.00 you can get a day pass and for $2.75 a one way fare. I rented a car 2 days which I had no problem parking on the street.

    Not the bargain I was expectin

    Reviewed by Cag3doc(Des Moines) on Mar 19, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    After 20 hours of traveling, maybe I was a little critical but I expected more. Things started off great with a bottle of water and a cookie for all 6 of us. Since I reserved a room for 6 people, I expected the room to be ready for 6 people. The sofa bed had no linens and there was only 1 tiny bottle of shampoo for all of us. After 3 calls to the front desk we finally got all of the sheets, pillows, blankets and shower products that we needed for a traveling family of 6. Next morning, only 2 get the complimentary ‘continental’ breakfast. Doesn’t matter that my reservation was for my husband and I, and 4 of our kids. So, only the small selection of muffins and bread to make toast and bananas. All of the hot stuff around the perimeter is extra. The omelette bar, potatoes, bacon, etc is an extra charge. By the time all of us ate a hot breakfast My room cost me almost another $100. Add in another $40 for parking and my “bargain” $325 room ended up costing me $475. Should have gone with my 2nd choice that probably would have turned out less expensive. One good note, the bed was super comfy!

    Best hotel in Honolulu

    Reviewed by Jmarie1349(London, United Kingdom) on Mar 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I can't say enough good things about Hilton Garden Inn....the customer service is outstanding and care towards guests. The location in Waikiki is obviously perfect near to everything, the rooms are lovely and well maintained. I highly recommendand will be back in September.