Hyatt House Anaheim Resort / Convention Center

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1756 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Family vacation, bed bugs, DVD player not working, TV not working, no housekeeping, no maintenance - DO NOT RECOMMEND!

    Reviewed by citybythebayy() on Sep 26, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    For over $200/nt for a 2 queen suite (expanded) during mid-week when Disneyland is closed, we expected much more. Upon check-in, parking was another $17/nt plus taxes. DVD player was not working, so we requested a replacement. After the movie was over, TV was not working. Called the front desk at 7am, and was informed that maintenance would not be in until 2pm. So we bought a bunch of DVD's from Target. Then we asked if housekeeping could vacuum the living area where the kids were playing. They sent up a vacuum and the dust bag was completely full! My husband was not okay with breathing that dirty air, so we asked for the dust bag to replaced. The staff who brought it to us knocked on the door when the do not disturb sign was hung and it woke up our 1 year old who was sleeping on the sofa bed. It took us about an hour to calm her down and put her back to sleep. On the same day, my husband experienced a rash due to bed bugs. He thought he could just ice it, but it got worse, so I went downstairs and asked the front desk for allergy medicine. There was nothing on the shelves and they checked the closets, but did not have any allergy medicine. We ended up cutting our vacation short and left at 2am to drive home. This was a terrible experience, and may be the hotel can get away with it when people spend the entire day at Disney as opposed to staying at the hotel, but probably the worst Hyatt experience we've had. Breakfast - Front desk gave breakfast bags, which consisted of a small orange juice carton, a small piece of fruit (orange/apple), and a kid/snack size granola bar. Seriously?? It was like jail food. I wasn't expecting much, but even a public school cafeteria serves better food. Pool - Pool and fitness center was empty. Pool water was on the salty side, just didn't seem clear. And towels are at the front desk. Good thing we brought towels from the room, but how are you supposed to dry off without extra towels. Either way, you would have to go to the front desk for additional towels since housekeeping is not offered until you stay for 5 or more nights. Unbelievable. How is the hotel supposed to stay clean that way?

    We got to the room.......That feeling that it's dirty.....Pubic......

    Reviewed by Trevor S(Fallbrook, California) on Sep 04, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We got to the room.......That feeling that it's dirty.....Pubic hairs ALL OVER THE BATHROOM COUNTER, toilet, shower, floor. FOOD CRUMBS ALL OVER THE DINGY DARK FLOOR. Tiny room, but worst of all. I came in with my mask on but reentered with child in arms and luggage rack and the clerk and assistant manager YELLED at me to get my mask on. I said, "OK, I will" as I kept walking out of the crowd of 10 Asian people not social distancing at the counter and a few not wearing masks. HAHAHA. The female guest with me was not even wearing a mask and they SAID NOTHING to her at all. They ran after me continuing to scream and threaten me in front of my guests and family. Are you kidding me? Three women not wearing masks in front of the manager and she singles me out and runs after me threatening to call the police and kick me out!!!!!! I had already slipped my mask on right after she asked me and turned the corner. I told her why she ran after me for hurrying through the crowd of people not distancing or wearing masks but I had already checked in and wanted to get out of the crowd congesting the small and filthy lobby. THIS IS A DUMP. Unreasonable and discriminatory staff aside, THIS PLACE FEEL and LOOKS FILTHY DIRTY. (WE did insist the manager and maintenance manager guy see all of the hair and food.) She set me up with another room but it was worse and smelled like black mold. I left immediately after smelling moldy cigarette pet dander smell. Avoid at all costs.

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Service

    Service-1

    execptional

    Reviewed by hernandezmarvin91() on Aug 31, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    stayed with my family and we had an amazing time together, very helpful staffed and they took care of all our needs, we are definitely coming back to stay here in 2 more weeks for a few days, thank you

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Exceptional Service and Facility

    Reviewed by jilllybbert() on Mar 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The rooms were clean, classy, and comfortable.The breakfast was delicious with many choices. The location is within walking distance to Disneyland and California Adventure. The staff were amazing; friendly, helpful and accommodating. This is our second time staying at this location and we will choose it everytime!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    MY CASA....HYATT CASA

    Reviewed by susanne b() on Mar 14, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Well....this is our Go to Hotel in Anaheim. Because, The staff are Friendly, helpful , the breakfast is great, the location....two take out restaurants right under the hotel, easy walk to Disneyland,and, you can watch the fireworks at night from your room, stroll down the street to the Cheesecake Factory, Roy's, Pf Changs....walk to the AMC Movie house, and if I feel .... like a late night snack..Walgreens is right there. Like a Boomerang...we will be back (Who else said that ?????) Susie & Tony.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5