Grand Velas Riviera Nayarit

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 3644 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Perfect. Just perfect.

    Reviewed by smithra16(Atlanta, Georgia) on Apr 11, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    First time to PV with our family, including 3 children (one 12 months), and we were blown away by Grand Velas. Gorgeous, high-end, and impeccably clean. Comfortable, spacious room. Incredibly beautiful infinity pools overlooking the ocean. Plenty of deck chairs with large, fluffy white towels. Incredible food — this is the place for foodies to come. But .... what really makes this place shine is the people. Perfect service, anticipating every need, always with a smile and a friendly greeting. From the friendly grounds crew each morning, to the pool service, to the wonderful kids team, to the spa team, to the cabana crew, to the restaurant service staff.....wonderfully done. Thank you to our Concierge team, Ramon & Chepe, for guiding us and answering all our questions. Miguel for showing us graciously to our rooms. Santos for taking care of transportation. Alberto at Azul for taking care of the baby and me for early breakfast each morning. Gilberto, Hugo, and Nadia for such lovely care at the pool and cabanas. The spa team for an incredible experience (don’t miss the water ritual!). And the service team, chefs and kitchen staff at Frida, Sen Lin, Piaf, and Lucca for our wonderful dinners. Our only constructive criticism is that other guests seem to be coming down very early in the morning (before 8:30am) to “save” the cabanas and pool chairs, putting flip-flops or sunscreen on them, and then often not showing up to use them for many hours. In one case, the cabana next to us (which we needed with a large family) was blocked all day, and they never once came to use it. Other than that....perfect. Thank you all so much for taking beautiful care of us. You are amazing. We’ll be back!

    Grand Velas Riviera Nayarit 3 generation best vacation where the magic begins

    Reviewed by diana-welltraveler(Mexico City, Mexico) on Apr 11, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    It is a beautiful, exclusive, fun, and safe vacation, a wonderful birthday present from my daughter to celebrate three generations. Constanza, my granddaughter, had a fantastic time at the pool. She enjoyed her pink panther drink, ice lollypops, and delicious treats throughout the day, and she had the time of her life at the awesome kid´s club that organized daily activities, shows, and meals. She told us,..this is my new home. I want to live here forever. We had impeccable and memorable gourmet dinners at Lucca, Frida, and Sen Lin. Our suite had a fantastic view, and we enjoyed daily green juice and gluten-free muffins coordinated by our concierge. From the moment of our arrival with a relaxing Spa moment to the unforgettable exclusive and personalized Spa Experience enhanced with special happenings that brought my daughter and me to a blissful state. The Grand Velas staff was warm, attentive, anticipating all our needs. We felt safe and care for. The hotel was impeccable, and all the hotel staff followed all the COVID safety protocols !! We highly recommend this amazing resort for all those that enjoy extraordinary service. We will celebrate next year at Grand Velas Riviera Nayarit, where the magic begins.

    Wonderful!

    Reviewed by SSafris(Johnston, Iowa) on Apr 11, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The Grand Velas is definitely a 5 Star resort from start to finish. I travel a significant amount and have not been to an all inclusive with the quality of service and food that we experienced here. It was a great experience from the moment we entered the resort. The restaurants were all amazingly good, and even the buffet was excellent, and usually I find the buffet lines fall short on quality. It is a little expensive but well worth it. We stayed in a Wellness Suite and couldn’t have been happier. It is. Family Friendly Resort, we didn’t have our kids with us but I believe that the kids were enjoying themselves as well. I would highly recommend it.

    ABSOLUTELY AMAZING FAMILY VACATION

    Reviewed by GillianHeck(Los Angeles, California) on Apr 09, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I don't really know where to begin. This was our first time visiting Grand Velas, and it now will be a tradition for our family. This hotel could not be more perfect for accommodating several different ages and stages. We have stayed at all-inclusive resorts before, and I have always been disappointed, so I was wary at booking another one. But we had friends who raved about the property, so we decided to try. I cannot tell you how THRILLED we are that we did. This was absolutely the best family vacation we have ever been on. Even before you arrive, you feel taken care of by the wonderful staff. Our concierge Maria booked all 7 nights of dinners (no easy feat with our party of 11). The food was delicious and spectacular, all of the alcohol is top shelf (Tito's, Patron, Herradura- whatever you want!) and the pool service was attentive and so friendly. The kids had a blast with all of the different activities, and were never bored. The rooms were large and comfortable with gorgeous views, the hotel was extremely clean and very safe there in a world still affected by COVID. The best thing about this property however is the staff. I cannot say enough about Diego and Ever from the activities team. They immediately knew our names, and every minute it seemed they were encouraging our kids to try something new, or getting us in the pool for volleyball. It was a perfect mix of activity and relaxation- without any awkward pressure. The pool staff - Nadia, Zenia, Victor- too many to name. We were never thirsty or hungry, and we were taken such good care of. Recommendation: FISH TACOS. Literally ate them every day- absolutely delicious. The spa is gorgeous as well. My husband and I had one of the best massages I have ever had with Edyth (I actually went back for two!), and Jorge from the tour department hooked us up with an amazing snorkeling excursion to Los Arcos which was an absolute highlight. The pride that the staff has for providing service is evident, and I firmly believe it comes from the hotel manager. We had the pleasure of connecting with Ms. Pilar Percevaille, the hotel's General Manager. She was so warm and friendly, and was always stopping by to ask guests how they were enjoying their stay. In fact, we saw her every every day. To me, this is the sign of a master hotelier and terrific manager and leader. She clearly cared about her guests AND her team. In addition, when my daughter desperately wanted to read one particular book that was not available in the hotel gift shop, not only did Ms. Percevaille order it for her, but when the delivery was delayed, she drove to the shipping company and picked it up personally. My daughter was ecstatic- and we were blown away by this level of personal care and attention. You CANNOT go wrong with bringing your family to this property. We will absolutely be back again.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    It's really GRAND

    Reviewed by nealkosta(los angeles) on Apr 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We travelled as a family of 4 pre-pandemic december 2020, with our daughters 11&9. This place isnt cheap. You are paying a premium. What you are getting, unlike many places, IS what you paid for. If you cant afford this place (lord knows in my 20s or 30s I could not) there are many other good options in PV. I have stayed in over 50 all inclusive resorts around the world. Israel, mexico, turkey, Greece, Costa rica....this was hands down the best. why? The service is insane. There isnt a thing they wont do for you. You know when your at the pool in your lounger desperately trying to make eye contact with the server to get another drink. That's not happening here. The servers watch, and if your glass is half full here comes another. Hungry? Just ask. We wanted fish tacos, guac, pizza, fries, chicken wings and ice cream served too us at our loungers. 30 minutes later, there it was. And this is quality. Your kid decides to have FIVE chocolaty frozen drinks with her new friends and then pukes it up at 2am. 1 phone call, no joke 2 minutes later 3 people in gloves came in like a tornado and cleaned the whole area, changed sheets, and lit a beautiful candle for the smell and they were gone instantly. And suddenly you will be at the pool and out of no where a guy with an actual SEAL will show up midday on the grass for a performance while they have a cotton candy machine going and chefs are cooking paella. Yes, food at restaurants are top notch. Yes, rooms are huge, why anyone needs a suite for this place is beyond me. Yes, grounds are stunning. But you can find that in many places. It's the touches sprinkled out throughout your stay that really makes this place standout.