TripAdvisor Traveler Rating

Thank you for your excellent service. We were spoiled in so many ways. From the welcome in the lobby to Perla, the personal concierge, who is absolutely outstanding. Eduardo, the pool concierge, Gustavo, at the pool. Teresa in aqua aerobics ,Ricardo in Azul, all outstanding servers. Gus at pickleball was fantastic!!! The room and the entire resort were a 10 out of 10 for cleanliness and upkeep. Absolutely Stellar in all areas.

It was great...from arriving and getting a personal massage, to the hotel taking care of the guests during the cartel chaos ( which by the way, we stayed safe with no issues ), to the staff, to the food, etc. All great. Very rare does an all-inclusive have good food and this one does. FINALLY!! Never a problem getting a pool chair, never felt crowded ( and it was 90% full ), extremely clean property and great views from all the rooms. Special mention to our concierge Dulce, pool concierges Edu, Emmanuel and Gustavo, security Christopher and Yamilet, Jose at the pool bar and Zenon, our pool server. We will come back for sure!

We spent a very stressful week here for a work trip and I will say that this staff was amazing and calling the entire stay! Attentive to our needs in such an uncertain situation was just amazing. We felt very safe and cared for the entire time! We will be back in the future to enjoy the full beauty of this resort!

From the moment we stepped on the property the staff at Grand Velas was waiting to serve us and make our experience remarkable. The restaurants are very upscale and deliver a true signature experience. We brought my brother who is 35 and has a disability. The staff went out of their way for him as well. I also had my eight month old with us. The babysitter service was the best! We were able to enjoy the shows, have some drinks, and enjoy the pool. We would tell our concierge what we wanted to do and she would have dinner booked, the babysitter hired, the spa service booked, anything we asked. The area is very safe. Disregard any bad news media. I never felt uncomfortable! Dulce our concierge, Allan our waiter, and the pool guys Gustavo and Edmondo (along with the others) is the reason I cannot wait to come back!

We are just returning home from our stay at Grand Velas. When we came here several years ago, we had an incredible experience and dreamed about coming back because it's truly paradise. The entirety of our most recent stay was incredible. Besides the absolutely stunning property, beautiful views, and delicious food and drinks, I cannot speak more highly of every single staff member we encountered throughout the property. All of the staff are the kindest, sweetest, most attentive people, and we are truly so grateful for each and every one of them. Their smiles made us feel safe and happy. We have two boys who were constantly entertained by the amazing activities crew (shoutout to Brandon, Ian, Carlos, Teresa, Mariana) and also want to shoutout Mario, Eduardo, and Leonel for caring about us so much. We love this place and most importantly the people. Thank you! - The O'Connor family