TripAdvisor Traveler Rating

We keep coming back because everything is consistently great! The food was delicious, and the service was outstanding. Gus and Carlos were both fantastic—friendly, attentive, and made sure we had a great experience. Concierge Perla was awesome as well—welcoming, helpful, and made us feel right at home from the moment we arrived. It’s people like them that keep us coming back. Highly recommend!

I had my bachelorette party here (group of 4 40-year-olds) and we had the BEST time! The food was delicious and the service was impeccable. We stayed in the presidential suite which was stunning. I would absolutely come back!

We have traveled the world as a family and the entire family agreed that this was one of our most favorite vacations and the most luxurious hotel we've stayed at- and we've stayed at some amazing places. The location was beautiful, the rooms were absolutely incredible- it was one of the only hotels I've ever stayed at that felt as beautiful and comfortable as my own home. The service was second to none. The staff so helpful, so friendly and kind. We had zero complaints and this bougie little family had high expectations. We cannot wait to visit again!! We will be back!

We've been to half-dozen resorts in Mexico and Caribbean. This was the best, bar none! The service was excellent - but without being overbearing. Casual cafe and four formal restaurants were amazing, in both menu and service. Our concierge was always "on standby" answering our questions and attending to our requests - but not trying to upsell us for excursions, souvenirs or other things that we preferred to hand;e ourselves!

Our stay at Grand Velas Puerto Vallarta was absolutely incredible from start to finish. The resort is beautiful, the service is exceptional, and every member of the staff made us feel genuinely welcomed. A special shoutout to Frida, which was easily one of the highlights of our trip. The food was outstanding, the atmosphere was elegant, and every meal felt like a special occasion. It's a must-visit while you're there. We also can't say enough good things about Salvador, our concierge. He went above and beyond to make sure every detail of our stay was perfect. His recommendations, attention to detail, and genuine kindness made the experience completely stress-free. Another huge thank you to Carlos, who led many of the outdoor activities. Whether it was boogie boarding or beach volleyball, he brought so much energy and enthusiasm that everyone wanted to join in. He made the activities fun, welcoming, and memorable for guests of all ages. If you're looking for a resort that combines luxury, amazing food, outstanding service, and a staff that truly cares about creating unforgettable experiences, Grand Velas Puerto Vallarta is the place to be. We can't wait to come back!