Occidental Punta Cana

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 6687 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    February Vacation

    Reviewed by tennesseejohn2019() on Mar 01, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    So good to see Juan Corporan again. This place would not be the same without him! All of the First Club staff are a great group of people. Thank you Angel, Mia, and Grammy for all of your kind assistance. Our housekeepers, Diania and Maria were the best. Thanks to the nameless maintenance people who resolved problems quickly and efficiently. The Animation Team was outstanding: Yosmairy, DJ, Ruth, Yubely, Luis and Carlita. We really appreciated Carlito, Juan, Enrique and Haculine - excellent service at the buffet and restaurants. A big THANK YOU to Luz del Alzur in customer service for making our arrangements for the antigen test so smooth. Upon arriving everyone was so welcoming and check in was smooth. Thank you to Grammy. The grounds were immaculate and these men should be recognized. The beach was outstanding as was the entire facility. All Covid procedures were followed by the staff and we appreciated their extra measure of care. Food was good in all the restaurants and adequate in the buffets. The room was clean and comfortable. We look forward to our stay with our Punta Cana family next year! Thanks for a great two weeks.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Family vacation

    Reviewed by cmartinez93(New York City, New York) on Mar 01, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We decided to host our family reunion at this property, we were a group of 25. Check in and room was great and speedy. My only complaint is that it was extremely difficult to land a reservation for the special restaurants, keeping in mind we never attempted to all go at once. The main restaurants that were opened were the Mexican and italian. We got lucky and landed the Japanese restaurant last minute on Sunday and that Saturday the steak house opened last minute and we still couldn’t land a reservation. The buffet was average very local infused. Sadly there was always line to eat as it feels as many locals come on the weekend then depart Sunday. Definitely Monday felt like we were in a different hotel. For someone on a budget this hotel was great, great beach, large pool and good Covid appropriate entertainment at night.

    Pleasantly surprised

    Reviewed by Mominct24(Stamford) on Feb 28, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We had a great time last week, staying for 5 days. I had lots of anxiety because of COVID, but I felt safe at all times. The service in the Royal Club was impeccable- thank you Samuel, Yeremi, Juan and Ruben in the restaurant, check-in staff and the housekeepers. Beach was beautiful and very little seaweed. It was sad walking up and down the beach to see how many resorts have shuttered. The vendors were annoying, but I simple "no thank you," was enough to keep them away. Pools were empty. We estimated about 15% capacity in the Royal Club and probably 20% the rest of the property, except for the weekend when there were lots of locals. No night-time entertainment which was fine with us. The Royal restaurant had the best food in our opinion. The regular buffet was PACKED on the weekend and still busy during the week, so we didn't feel comfortable because of COVID. We also ate at the Mexican, Italian and Asian restaurants. They were meh, but service was excellent. Drinks were plentiful and tasty, but you did have to specifically ask for top shelf if you wanted it. Our 1 bedroom suite in building #19 looked like the pictures online- huge, clean and comfortable. Only negatives were our room looked over the First Club area and it was really loud on the weekend. Also, there was a persistent smell of weed coming from the right entrance area of building #19. We would definitely go back and we encourage others to visit as well. The economy in the DR needs it and the people are kind and grateful.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Excellent service

    Reviewed by 776manuelap() on Feb 28, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our stay at Occidental Punta Cana was excellent, great hotel and service. We came in and William in reception made us feel home from the moment we arrived. The whole team was awesome. Also, service at the main restaurant was great, Octavio Morla loves his job and that is certainly something we appreciate.

    Love our OVC timeshare

    Reviewed by C8481UEsueh(Iowa) on Feb 20, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The stay was incredible. We stayed in the Royal Club 1 bedroom and the room was wonderful. It was until the bingo and loud music after in the middle of the afternoon. We would have liked to sit out on our patio but it was so loud that it was impossible to do so. I love music but music that everyone can enjoy. Personal music should be left out of a resort selection especially when it is blaring. I would never stay in that area again. The only other thing was why does the bartender have to hide the top shelf liquor? We have no problem going over to the First Club and get it with no problem. Our bartender at the Royal Club was top notch. He did his job well. Samuel at the Royal Club restaurant has taught his crew excellent customer service. We will be returning with the whole family in December 2021.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-2

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4