TripAdvisor Traveler Rating

Our Room was very spacious, great view and always kept so clean by housekeeping. All areas of the resort were kept very well maintained by the grounds keepers, dinning areas were spotless, and the wait staff in the Royale diner were always so pleasant and attentive. We had so much fun at the Royale beach bar, with great staff there as well. Without Samuel, Pamula, Enrique, Rosa, and Sayonarra it wouldn't have been the same ! They are fantastic employees, and will keep us coming back for sure!

Everyone is so friendly and ready to take care of you!

we had one exceptional server named Maria Vilson who met us with a smile every morning and went over and above to give us personal service for our ten day trip the grounds are well kept,the beach is the best in the world, the food was fine for the price. the service was disappointing at our meals from the buffet to the a La carte restaurants as our water glasses either were never filled or we'd need to ask for beverages or get them ourselves. The servers were always nice but may need more leadership.And initiative. the entertainment group was fun and friendly but too loud for what we were here for.

The royal club was everything i expected great service and the staff at the restaurant Juleisy Dileynys Wendy Candy f FERMIN ARE Suberb at the royal restaurant highly recommend.

Check-In & Arrival Arrival in the Dominican Republic was a bit stressful, particularly with taxis and the language barrier, so I would recommend learning some basic Spanish before travelling. However, once we arrived at the hotel, check-in was smooth and not too busy. Restaurant bookings were slightly inconsistent — some of us were told to book through Guest Services, while others booked at reception — but it was manageable. The beach was clean, which we really appreciated, although there were no umbrellas available for shadebut that ok. Room We originally booked a suite but were pleasantly surprised to be upgraded to a junior suite. This was a lovely touch and gave us extra space to entertain family and friends during our celebrations. The only downside was that our room was on the third floor and there was no lift. This meant some of the elderly members of our group were unable to come up because of the stairs. It wasn’t a major issue for us personally, but it is something to consider if travelling with older guests or anyone with mobility issues. That said, we had requested ground-floor rooms for our elderly parents and rooms closer to the restaurants to reduce walking, and this request was granted. We really appreciated that effort, as it made their stay much more comfortable. Food The first two nights (Tuesday and Wednesday) were a little disappointing in terms of variety and quality. However, from Thursday onwards, the options improved. I enjoyed the seafood, Oriental, and Italian restaurants. At the Oriental restaurant, the spring rolls and battered ice cream dessert were delicious — we enjoyed them so much we asked for extra, and they kindly brought out two more plates. I didn’t try the Mexican and steak restaurant, but some family members said it wasn’t the best. Unfortunately, one guest became unwell after eating from the cold salad bar at the steak restaurant. It would be very helpful if the food were labelled clearly in multiple languages, not just Spanish. When we asked the cooks about certain dishes, there was often a language barrier and they didn’t fully understand what we were asking. For example, one of my family members is allergic to seafood. A dish was labelled as chicken, but when I tasted it, it was actually crab. This could have been a serious issue, so clearer and more accurate labelling would greatly improve safety for guests with allergies. For drinks, I recommend asking for branded spirits instead of the local alcohol — brands such as Bacardi are available if you request them. Party & Celebration We were celebrating my daughter’s 21st birthday and my 40th birthday with a group of 25 people, so this was a very special trip for us. A huge thank you to Alondra, the event planner. She organised everything exactly as I imagined — in fact, even better. She was supportive, helpful, and made sure everything ran smoothly. Thanks to her, we had an amazing birthday celebration and created beautiful memories. Service Guest Services were helpful, especially when advising me about my missing suitcase at the airport. They pointed me in the right direction, which I appreciated. There were some minor communication challenges due to language barriers, but overall the staff were friendly and tried their best to help. Overall It was much better than I expected after reading previous reviews. For a large group, it worked well, and we had a great time celebrating this milestone together.