TripAdvisor Traveler Rating

We enjoyed our stay overall. The staff is friendly, the service was great. The food at most restaurants was a hit or miss, but the highlight of the trip was the service and food at First Club. By far, the best food we had all week. Maria and Marcelina was incredible, making sure we always had everything we needed. They were particularly attentive to our kids, which was so helpful. They truly made us feel like family. I hope they are both still working at Club First when we come back in a few months.

I Had a great Time I can not say One thing was media Everything is good questionly Play a tended at the lobby is Evily Vasquez always happy eager to help with a big smile

Love ittttt thank you so much !!!!

The Occidental Royal Level offers the best service around, no question. This is a fact! I am 61, I have traveled all over the world, and I am even a Sandals Diamond Member, but I will ONLY, coming back here again next year. Hipolito has an amazing team. You will not experience super friendly, professional, attentive, and kind service like this anywhere else. While I could go on about the value for money, the stunning beach, and the great amenities, the real heart of this resort is the staff. I have never felt the need to take down names before, but these individuals made my trip: Wendy, Estefany, Candy, Dileiny, Fabiana, and of course, the charming Sandro. At the bar, Yulisa and Samuel were excellent, and the amazing Pamela! If you want to feel truly cared for, this is the place to be.

This hotel i would not recommend because its extremely dirty, no one speaks english there, not kid friendly food options at all, i complained about oue dirty room 3 times and no one could clean it. They forgot to make a surprise in a hotel room for my daughter’s birthday; and when i complained customer service didnt even apologize. So why would i come back to this hotel!! NEVER ever if it was for free!!!! And water bugs all over the bathrooms, also i had to call housekeeper twice to bring us towels because they only gave us 2 knowing its 4 of us in the room.