Occidental Punta Cana reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 3.5
  • Value 4.0

9798 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

we love mr. spaghetti

Lamiah K on Feb 24, 2024

the staff deserves the world! From the bartenders, to the kitchen staff and everyone in between, they were super patient and kind (even with the rush of having hundreds of university kids around) and made our experience amazing. Big shout out to Mr. Spaghetti, he loves his job and you can tell! He never failed to make us smile and always brought the best energy with his dancing, jokes and positivity.

TripAdvisor users rated this property 5 out of 5

The reses restaurant

Venture26027356856 (Dominican Republic) on Feb 24, 2024

The food was awesome and the service was top tier. Henry Lopez our server along with the staff surprised us with a beautiful cake to celebrate our friends birthday. Overall the experience was very enjoyable and hospitality was unmatched!!

TripAdvisor users rated this property 5 out of 5

Las ResesSteak superb

Lucas C on Feb 24, 2024

The steak restaurant was amazing. Henry Lopez is the goat. Everything came quickly, it was my friends birthday and they brought out cake and made the whole thing friendly and the service was amazing. They gave us multiple main courses as well

TripAdvisor users rated this property 5 out of 5

Amazing

Aiden C on Feb 24, 2024

Great service at the steak restaurant, thank you Henry Lopez……………………………………………………………………………………………… was the best night that we had here so much fun thanks to the polite staff and friendly faces. Thank you sooooo much food was decent too!!!

TripAdvisor users rated this property 2 out of 5

You get what you paid for.

jchiaramonte02 on Feb 23, 2024

We expected more from this resort before our stay after reading the reviews. Service was slow and inconsistent. We were ignored majority of the time because we are young adults. Housekeeping was inconsistent and never properly completed even though we would tip them. Good luck getting water bottles, basically impossible unless you ask housekeeping. All of the pools were disgusting, I have no clue when they would even clean them, seems like once a week. Cigarette butts and empty glasses were floating around, we even saw someone’s phlegm floating around. Just stay on the beach. Beach was beautiful probably my favourite part of the trip. Buffet was not the best, we stuck to simple meals. When sitting in the buffet it takes an absurd amount of time to even be acknowledged by the staff and then even longer to get water brought. Your glasses will not be refilled unless you manage to ask. Also, many tables were left dirty and it was hard to find seating that was clean. Staff was friendly and nice and helpful, but definitely overworked, they need to hire more people.

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