TripAdvisor Traveler Rating

The buffet was the worst food I’ve ever had. Been to 3 all inclusive and this was BY FAR the worst. Mind you, I’m not picky. I’ll eat Golden Coral no problem, but this was BAD. The late night pizza and tacos were edible so that was okay, and I’d assume that the A La Carte restaurants would be decent for dinner however, we were lied to at check in about our ability to eat at them. They told us that we were only allowed 1 restaurant total during our stay! Nowhere in the fine print did we read anything about this, so we were pissed. However the last day we complained one last time about it and the worker told us we were lied to. Unfortunately it was too late to change at that point so instead we were stuck eating the worst buffet ever for every meal. Secondly, the customer service was really bad. Nobody “waits” on you at all. You have to go out of your way for drinks or questions on anything. We’ve been to Cancun twice and service was great. People would constantly offer you drinks by the pool or on the beach. They didn’t have any drink service at all. That’s fine and all, I’m not too lazy to go get my own drinks, however, the bartenders weren’t very kind. No friendly back and forth where you leave feeling like the bartenders became your friends. It’s simply transactional and usually with a bad attitude. We talked to some other vacationers about this and some told us they think it’s cultural about Dominicans, but they felt profiled and that they felt like they were racist to Americans. We could feel that at times. Part of it could have been that majority of workers really struggled with English, but even the ones that understood weren’t very hospitable. I was shocked actually by how few workers spoke English. I figured at a resort you would need to speak English considering the majority of travelers do. Again, never really had that issue of communication in Mexico resorts. Overall, the pools were great, the resort looked beautiful, the beaches were amazing, and one of the nights they had a Michael Jackson show that was actually pretty great. But outside of that, it was bad on the rest of the experience you hope for.

We booked this resort for my birthday and had the most amazing time! The pool and bars are great and absolutely loved the food and different buffets around the resort (just not the seafood restaurant). The beach is gorgeous but could use some shade (umbrellas). Booked monkey land + zip lines for my birthday day at reception and it was so so good, highly recommend. We loved it so much we think we will book again in September for my fiancé’s birthday (if Orestes would give us a free royal upgrade?! ;) ).

Great place and value in the Royal section. I wasn’t a fan of the rest of the resort because it has slower service, no premium level amenities available and attitude of the staff was not as well. In the Royal level it was clean, the beach area was amazing with a great beach bar open early until 11 pm. The Royal restaurant service was excellent and the variety of the food for lunch and dinner was great. Breakfast was good but the same menu daily with lots of variety. Overall it’s a great place for the price of it, especially in the Royal section.

We booked ocean front with a king size bed. We received a room with 2 full size beds. The rooms are very old and cabinetry is deteriorating with poor maintenance.The air conditioner kept breaking every day. they promised to replace the room but never did it. If a room became available they gave us an excuse that it need repair and is not ready to be occupied. They did this to us 3 days in a row so we finally gave up. We asked if they can do something for us for the inconvenience and they refused and where very rude about it. I only know the name of the person who constantly lied to us with a smile. His first name was Osins. We were very disappointed with the treatment we got. Also disposable plastic cups are collected from the tables once used are rinsed in the back and reused. Very unsanitary. Just be aware when they tell you something will be done soon do not hold your breath.

My wife and I booked a month at the Occidental Punta Cana for January 2024. I wanted to write a review to thank all the staff who made our stay so wonderful last January. First off, I want to thank the Royal Level Restaurant crew. They are among the best resort employees I have ever encountered. Barcelo Hotels should be very proud to have these wonderful people working at Occidental Punta Cana: Hipolito, Wendy, Melissa, Reyna, Carmen, Sandro, Yeral, Adriana, Danilisa, and Edyline. There are others that served us in the Royal Level Restaurant as well and I'm sorry for not having written down their names. They all deserve praise and credit for their service. At the Royal Level Beach Bar, I want to thank both Sayonara and Francisco for the greatest service one could ask for. My morning special coffee was always available, and I can't thank this pair of employees enough for their friendliness and impeccable service. Royal Level Concierge employees were all extremely professional and looked after all our needs with genuine concern. If you are considering booking this resort, spend a little extra and book Royal Level. It is worth the extra money for the dedicated beach area and Beach Bar and the dedicated Royal Level Restaurant. The Royal Level Concierge is also a great plus.