Occidental Punta Cana reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 3.5
  • Value 4.0

10462 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

Worse stay ever

sahibdeenmaureen on Jul 13, 2024

Occidental hotel experience was a big disappointment whatsoever.. in every area’s Never again will my family vaca be here

TripAdvisor users rated this property 1 out of 5

Disappointed

traceyannsr on Jul 12, 2024

The lobby has no AC which is very uncomfortable. The place needs to be upgraded, staff that speaks English. The food was not bad. Be prepared to wait long to get a drink from the beach bar.

TripAdvisor users rated this property 2 out of 5

4/10 Honest Review

nsantana1587 on Jul 12, 2024

The property is nice, however, service is slow in the main restaurants, food quality is great compared to most resorts, not much shade on beach unless royal level, not given a welcome drink, rooms were comfortable and clean, be weary if you have a food allergy their room service menu was not up to date and was given seafood soup when i have a severe seafood allergy

TripAdvisor users rated this property 5 out of 5

Royal Club and First Club was amazing

Robert B on Jul 12, 2024

Wendy and the rest of the staff in the Royal Club were amazing. Can’t wait to come back!! We stayed using a combination of Owner Weeks and bonus time which had meant we needed to change rooms 4 days into the trip but we were upgraded for the first 4 days and went directly into our owners’ suite

TripAdvisor users rated this property 2 out of 5

Not the expected stay we thought we were getting

Sightsee14861 on Jul 12, 2024

Didn’t give us the rooms that we had booked. Had to move rooms after 2 days. Sink was leaking in one of the rooms, no one fixed it, couldn’t barely use it. The new room we moved air was barely working, no one came to fix. Was very hot at night. Food is terrible. For a 7 night stay could only book 3 restaurants. Messed up orders every time, service poor, would barely come to check in on us. Service for Americans is terrible, only Spanish speaking would be serviced first, had to wait for drinks a very long time at all the bars, but especially the pool bar. Buffet is the same thing most days. Can’t get a table and silverware, wouldn’t get water even by the wait staff. Only a few good nights of entertainment, other nights wouldn’t be much going on. Everything in Spanish.

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