TripAdvisor Traveler Rating

Got there on Saturday, first night and 2nd night had our a/c in room to freeze up which caused a small pond in our room. Had to fight with front desk several times asking them to switch rooms only to have Nelson at the front desk I was not his problem and he wasn't the one for me to complain to. Finally Lidia Almonte was amazing. She got our room switched to where the ac worked, no water in floor and kept us close to our family. She was a gem, she kept in contact with me to make sure all was OK. She gets a 5 out of 5. A gentleman named Ricardo was also a gem. As far as the servers and bartenders there is 3 that deserve so much recognition, they are truly the best, lady named Maria in the snack bar area and two bartenders in the the front lobby bar named Dandia and the man named Stanley. Stanley was absolutely the very best.

The hotel is a beautiful and fun place to be ! I fully recommend the hotel. Big shoutout to Valentin who was a wonderful animator throughout the trip ! He knew how to make everyone feel included with his energy !

I have been to this resort 5 times and its the only resort I stay in when I go to Punta Cana. The staff is wonderful and they remember you by name, the food is excellent and there are lots of things to do. The location is fantastic only 30 min from the airport and its an all inclusive resort with a night club and shopping center on site... there is no need to leave the grounds. Plus they have a swim up bar and 3 large pools as well as 11 restaurants to choose from.

Wonderful atmosphere, fantastic facilities, helpful, cheerful and very attentive staff... special mention to Mr. Eugenio Barry... an example of friendliness and good service... those were 7 days that will certainly never be forgotten.

It’s very beautiful and clean . Staffs are very friendly. Good atmosphere.