TripAdvisor Traveler Rating

They had so many small problems that it added up to enough to not make you want to ever return. We were not the only ones that thought so, from the bad food, to the poor pool quality and seaweed on the beach. Some staff was very nice and others mad you feel like you were bothering them.

This was our third time visiting Punta Cana. In the past, we stayed at Lopesan and Bahia Principe Fantasia, and both experiences were amazing. The staff at those resorts were exceptional, friendly, and always willing to help, so our expectations for Occidental were similar since we were visiting the same beautiful country. Unfortunately, this stay was very disappointing. The beach was definitely the highlight of the resort and one of the main reasons we chose to stay here. It was absolutely stunning, with plenty of areas to sit, relax, and enjoy the view. The Royal Level beach area was also nice, clean, and had good shaded areas. The Club Royal Level itself was one of the better parts of the experience. The food was great, and the staff in that area were friendly, welcoming, and helpful. They made us feel comfortable and cared for, and I only wish that same level of service had been consistent throughout the entire resort. Unfortunately, the rooms were very disappointing. Although we had a beautiful oceanfront view, the room itself definitely needed upgrades. The bathroom had stains and did not feel clean, and the room had a strong humidity and sewer-like smell. We also had an issue with the first room we were assigned because the sliding door leading to the beach had a broken handle. When I reported it, the staff member did not seem happy about my concerns and appeared annoyed when I explained that I expected the room to be in better condition, especially for Royal Level. She was not very friendly or understanding. I asked if there were any more updated rooms available and was told it would be an additional $900, but that room only had one bed and a sofa bed, which did not work for us because I wanted my daughters to have an actual bed as well. We ended up moving to another room on the same floor. The sliding door was fine, but the shower handle was loose, and the bathroom still had old stains and did not feel very clean. At that point, we realized we probably were not going to get anything better, so we decided to stay in that room. Another big disappointment was the smoking around the resort. For a family resort, I was very surprised that there did not seem to be clear designated smoking areas. People were smoking around young children with no limitations, and that was very uncomfortable and disappointing, especially for families trying to enjoy a clean and safe environment. Overall, the beach and the Royal Level food and staff were great, but the outdated rooms, cleanliness issues, inconsistent service, and lack of smoking control really took away from the experience. Sadly, this resort did not meet our expectations, and I do not think we would return.

The room was ok, spacious, the cold water didn't work and we had to flush the toilet for the shower to drain sometimes. There is no pool side service or beach service. The towel service was open when it said it or closed early some days. The beach was eventually cleaned of seaweed but the smile lingered. Leaving luggage pick up never showed. The main bar had 2 great servers Roas Jeminez and Evily. Lydia, set us up 3 dinner reservations only La Hacienda was worth the meal. She was a constant assistant daily, if anything just checking to see if we needed anything. The pool area was well maintained. Some people were rude if we didn't reserve with them like the spa. We had a spa day for 11 people. I know my message was not what I needed. No lower back or shoulders.

Excellent experience! We stayed for 7 nights at the Royal Level. Samuel and Pamela at the Royal Bar were amazing! Every night the entertainment was great and all their Restaurants were amazing (reservations required) I would definitely recommend this Resort 100%

Excellent service. We stayed royal and was totally worth the extra money. The staff felt like family after a week and took such good care of us. Wendy, Edileynys, Dileynys, Rueben, Elvin all went over the top to make our stay so good!