Iberostar Quetzal

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 6739 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Avid Iberostar Client and Reviewer

    Reviewed by Michael S(Chicago, Illinois) on Dec 01, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My son and I (Mike Sr. and Mike Jr.) have consistently stayed at Iberostar resorts for years and only think it is fair to review each of them after every stay. This was another excellent stay at Iberostar Quetzal. We arrived on 15Nov19 and were greeted by a true professional at the front desk. I believe she is a trainee, but acts as a seasoned professional! Her name is MISSY. She was very polite, helpful an outgoing! JONAS was there at checkout and was equally as professional! The resort was super clean and we were able to get reservations at the restaurants we wanted. The beach outstanding as usual...clean and staffed with helpful servers. Our room was nice...a/c worked well and the housekeeping staff did a great job making up the room every day. The shows were really good and as usual the theater is a great venue...the bar rocks there as well! Absolutely no issues to report, but if there were, i would certainly voice them. Please feel free to contact me with questions about this resort as MANY do. mstack2725@gmail.com

    First-Time Iberostar Quetzal Guests - We will return!

    Reviewed by MJBHP(Chicago, Illinois) on Nov 29, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    First time visitors to an Iberostar property and we will return. Our large group spent one week at the Iberostar Quetzal and had a wonderful time. The property is very pretty, comfortable, tidy, well-run, and features a unique mix of jungle, pool, and beach settings. Location at the southern end of Playacar provides a more quiet and scenic beach setting than resorts closer to town (yet you can stroll into town very easily). Rooms were comfortable, clean, quiet, and spacious. The activities team (Aldo, Chocolate, Alex, Shannon, and many more) warmly welcomed all guests and encouraged participation in the non-stop activity schedule without being overbearing. Iberostar corporate/leadership should be very proud of this high-energy, kind, fun, and caring activities team. Dining options were plenty for our group. I highly recommend making dining reservations prior to arrival at the non-buffet restaurants. Good food quality, creative menu offerings, and a variety of options at all restaurants. The fitness center is well appointed with many class offerings. The staff at this property is a courteous, professional, hard-working, and customer-focused team. We look forward to returning to the Iberostar Quetzel and trying other Iberostar properties. Keep up the great work!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Amazing resort!

    Reviewed by mikerebs(Turlock, California) on Nov 26, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We've traveled here many times and really love the property. The staff is amazing, Aldo, Chocolate, Lucley. They treat you like family. We travel with our 3 kids and they absolutely love the kids club, games, and entertainment. We spend most of our days at the pool, and enjoy dips into the beautiful ocean just a few feet away. We'll be going back as usual!!

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Wonderful place

    Reviewed by LindaF54(The Pas, Canada) on Nov 26, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We were 5 woman checking in on November 11 th for 2 weeks. Check in was quick but there was a mix up in the rooms , we had reserved 2 rooms with 2 beds in each room, we ended up with 2 rooms with 1 bed in each room. They did resolve the problem the next day. We did have problems with our key cards for the 2 weeks we were there and had to get them reactivated often. It was a slight inconvenience , not a big problem . The rooms were fine, roomy enough for 3 of us. There were shelves in the closet but would have been nice to have a dresser as well. There were not enough hangers but we did bring some so it worked out. There is a small clothes line on the balcony which is nice. Also a table , which we used as an bedside table . One day they send us a plate of fruit, champagne and a nice gym bag with tshirts that said just married....oops that was brought to the wrong room. The front desk was called and informed about this but they said to keep it , which was good of them. The housekeeper did a wonderful job ,left towel art a few times. Food - It was all great. I have no complaints at all about it. The buffet had such a large assortment of meats, potatoes, rice, vegetables, salads, fish , pasta, pizza. I really don’t think that anyone would leave hungry. There were gluten free, vegan, vegetarian meals. So many desserts and fruit. They have seafood night where there was shrimp, crab legs, mussel, oyster, clam. For breakfast there is bacon every morning, pancakes, muffins, yogurt, anything you might want .It was all so impressive and the presentations were great. There were cooks walking around and talking to tables asking how everyone was, suggestions, etc. this is something I have never seen before at a resort. For a birthday at one of the ala carte , they had decorated the table so nicely. There is more food down by the pool, the selection is smaller but still great, and the burgers that they make outside at the cart are delicious . We tried every al a carte and they were ok, but have to say the buffet is probably better. Can’t go hungry here !!!! Pool& beach - the pool is huge! So there is lots of room if you like to take floaties. You can go to the store there right by the pool and they will inflate it for you but you do have to buy something in the store. The bar service around the pool is spot on. The lovely ladies are constantly looking after you to see if you want a drink. The beach is great, no rocks in the ocean, they would clean up the seaweed on the beach. You do have cigarettes butts, empty drinking glasses, etc. but not the resorts faults, just lazy and ignorant people who figure they own the beach and the heck with everyone else and someone will be there to clean up after them . I saw very few vendors on the beach , so thought was good. Entertainment staff - these young adults were so great and dedicated . I know they put in long hours but They were so friendly and happy all the time regardless, They have games happening by the pool and the beach all day long. They try and get you to participate but if you don’t want to they will back off. They have a tough job for sure. Alejandro, Flower, Danny, Aldo, Chris, Chocolate, sexy Rubi, Angie, Paola and Sharon, who we listened to sing one night in the lounge and wow what a voice. Even Eduardo from the towel hut was so friendly . If I missed any of them it sure wasn’t intentional , they all all a great crew. They made our stay so much better, love and miss you all. Grounds - all so beautifully kept . They are either cleaning , trimming trees, cutting grass. Birds, monkeys , peacocks, fish, acouti, tortoise, iguanas and more . A Jungle feel . We did have some monkeys on our balcony . The only thing is there are numerous signs not to feed the animals, but you have the people that think it doesn’t mean them and they feed them. That could led to trouble so please do not feed them . Staff are constantly cleaning and doing maintenance, in the water fountain in the lobby or the fish ponds etc.. lounge area - there is coffee/ hot water tea bags , muffins set up early in the morning that you can help yourself too. In the evening we would meet there and play cards and it worked out great, the staff there was fantastic as well. Nightly shows - I found them quite entertaining, this is the first resort I have been to where the animation team is not doing the shows at night, they have very professional singers, dancers, and aerial performers. They do have a preshow that the animation team participates in . The shows are so well done. Andy as MC is fantastic There probably is a bit too much smoking / vapeing happening , there should be designate smoking areas. Staff is all very friendly and wanting to help you. I am sure I missed something but send me a message if you have any questions I had such a great time here and will,probably go back one day and would highly recommend!!!!

    It was a nice hotel, on the smaller side, but nice.

    Reviewed by mlmlvrs(Albuquerque, New Mexico) on Nov 25, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We usually always stay at a different Iberostar hotel on our visits, but decided to stay at the Quetzal and it is a nice hotel with friendly staff, however it is on the smaller side meaning theres not as many swim up bars and the night life is meh. There is only a sports bar that converts to a very small night club at 11pm, lol. But the bar tender was great there! Now the rooms we were in are a little dated, but with nice views. It was our anniversary and they had a nice little surprise in the room for our anniversary, which was super nice because at Parasio the other Iberostar hotel we've stayed at never did this. And I like the fact that Quetzal recognized that we've stayed at other Iberostars as well, because every time we've gone we've always taken other people with us and it was nice that they recognized this fact. Now, there are mosquitoes galore, lol, and no I'm not exaggerating, so take off or something because all of us were bitten badly, which was not a problem at the other resort. Other than that it is a great little resort with nightly shows and the little sports bar... so go have a good time and if you get a chance venture out and enjoy play del carmen! :)

    Individual ratings:

    Location

    Location-4

    Service

    Service-4

    Value

    Value-4