Zoëtry Villa Rolandi Isla Mujeres

5.0 star rating

Exceptional accommodation with superior facilities and services.

    1. Home
    2. Destination Guide
    3. Mexico
    4. Cancun
    5. Zoëtry Villa Rolandi Isla Mujeres
    6. Zoëtry Villa Rolandi Isla Mujeres review

    What to expect (based on 1959 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    It was so good to be back!

    Reviewed by winovak() on Jan 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We returned last night from a 2 week holiday stay after 2 failed attempts to visit earlier in the year. Just a fabulous time. The hotel is extremely Covid safe, no fear of having been exposed to Covid at the hotel, but the airports,and Centro on the Island are a different story! Just the place we needed to be for true relaxation. Service as always is great at the front desk,security,pool,beach, restaurant,housekeeping and laundry. The private transport to the Island is a very important safety factor as the Ferry was extremely crowded with little or no social distancing. Both the Christmas and New Year’s dinners were delicious as were each meal we had during our stay. LeMetissage is not opened, which we did not miss as CasaRolandi has an extensive menu, open air also. They did resume the Sunset Cruise, acquired some more English speaking DVD’s, a supersonic electronic cleaner for your phone, pens, keys, wallet etc in case you fear contamination at the desk. The Cozy has to remain closed til the island goes “green light”, but we had no problem getting pre/after dinner drinks in the lobby, which always has a beautiful breeze and it’s entertaining to watch the silversmith work.

    Great anniversary week

    Reviewed by mcblessed2007(Chippewa Falls, Wisconsin) on Dec 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just spent a great week at Zoetry Rolandi Isla Meujeres. Hands down the best resort food I have ever had. Everyone was a standout and went over and above giving exceptional service. Even though this resort is small, the Island is just an extension of the resort. If you want to be spoiled in a quiet relaxing atmosphere with exceptional service this is the resort for you.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Excellent service and food

    Reviewed by KMIED(Mexico City, Mexico) on Dec 26, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Finaly an hotel giving some Xmas spirit over this particular festive season, we found a tree, decoration all over the lobby and restaurant, even the staff were wearing a santa hat and xmas face mask. We first were a bit dubitative discovering the no so charming outside building and quite dated lobby but we have to admit all was washed away when we sat to the restaurant table where we got to experienced several mouthwatering meals. All is included and they don't cheat on the food and beverage quality. The restaurant and hotel style is classic italian, a bit old fashion but well executed. The service is attentionate and surprisingly not requesting you to tip. They provide the rooms with Bulgari amenities, a spanish spumante bottle and a tequila souvenir bottle. Laundry is also included but we stayed to short to enjoy it. The room are spacious and comfortable, with a very enjoyable jacuzzi on your private terasse. Again the furniture are a bit aged and would deserve a resfresh but it kinda fits with the whole hotel style. They have a small but very pretty private beach with pristine water as well as 3 pools. Beach service is very proactive and caring. We could only enjoy their private transfer boat on the way back due to weather issues but they nicely offered a refund for our way-in expenses. I would definitely chose them again if I was to come back at Islas Mujeres.

    Wonerful, once again!!

    Reviewed by Laura H() on Dec 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We love this place! The people make the whole experience-- the staff is so eager to meet your every need! The resort is in an exceptional location, the view is to die for and the island is so much fun! There were a few small things that we would improve on-- the main problem is that in the winter, all of the pools are almost impossible to use. The water was so cold that only a few of us dared to stay in for more than a few minutes . Rolandi is a very quiet resort and the main attraction is the pool and small beach, so if the pool isnt useable then you are pretty limited. I did ask if they could heat even one of them but they didnt reallly give me an answer. The last time we were there, the salt pool was heated and the jets were on, but not available this time. The resort needs some repairs in the rooms and pools, but other than that, it was fabulous! The restaurant is so good, too! The French restaurant was not open when we were there, nor the Cozy Bar (COVID), but we never missed them. We will be back as soon as the repairs are done. Definitely rent golf carts to run around the island, and stop by the little turtle sanctuary, they could use our donations as they do a great thing there! Special thanks to Jerry, the restaurant manager, the cooks for cooking our fish that we caught on our trip to perfection, Ulysses and Malda at the pool, and Malena the UVC rep!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4

    Relaxing and Pampered stay during Covid-19

    Reviewed by Seaedwards(Regina, Saskatchewan) on Dec 10, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is our 1st stay at Zoetry Villa Rolandi, and it was a relaxing and enjoyable stay. Many of our friends were in disbelief that we would choose to travel during a pandemic, especially Mexico where they thought the reporting of Covid-19 was not very accurate or safe. I would say to those disbelievers that the cleanliness and constant disinfecting was substantially better and above what was being done in Canada and the US. All staff were wearing masks at all times. Tables were space out appropriately for social distancing, so were the chairs on the beach and at the pool. I felt safe and well looked after at the AM resorts in Mexico. There was only 1 restaurant open during our stay, however there was enough food choices for a 7 day stay or more, and the food was excellent. The service was attentive without hovering. The rooms were showing their age a bit, however very clean, disinfected, and comfortable. Having a pillow choice made for a very peaceful sleep. You can always find something wrong with a place if you go looking for it, however I you go with the intent of have a excellent time regardless of situations your cannot control, your will have an exceptional stay at the Zoetry Villa Rolandi.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4