Aulani, A Disney Resort & Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 6670 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Amazing during reduced capacity

    Reviewed by Shawna R() on May 04, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed in a 1BR suite with out 12 and 17 year old boys and it was great. The resort is really well kept and we felt comfortable letting the boys go down to the pool area on their own. It wasn't too bad finding seating by the pool but once this place is back to full capacity I could see how it would fill up super quickly and then not find any seating. We rented a car from the on sight service and it was super easy and very efficient. Restaurants were

    Not worth the very high expense

    Reviewed by alaynestieglitz(San Francisco, California) on May 03, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We gladly paid very high prices for the Disney experience but were very disappointed in the service. Even though we had checked-in in advance we still spent the first two hours of our vacation waiting in the check-in line for the COVID health clearance. Minimal staff made the wait even longer. There are no house keeping services. No sheets changed or beds made, no wet towels removed and replaced. Every other day they take out the trash. No services that you would expect for the amount they charge. If I don’t get house keeping service, why am I paying full price.

    Beautiful and honest

    Reviewed by P4553FQtinab() on May 03, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a magical time. It is VERY EXPENSIVE, but worth it. Highly recommend ClimbWorks ziplining adventure, the best outing of our entire stay. Also MonkeyPod Kitchen across the street from the resort, delicious and fun. the music inside the resort was heavenly. Also, it is in Ko'Olina--far far away from the noisy high rises and congestion of Waikiki--so it is lovely, tranquil and relaxing. Lastly, my son left his Chromebook in our room; not sure how no one saw it before we left, but...they called us a few days later with it and FedEx'd it back. I know it should go without saying that it would be returned and not stolen, but it DOESN'T go without saying as we all know! I would like to commend the hotel staff for their honesty and integrity. Five star experience and we can't wait to go back.

    Great Way to Celebrate 30

    Reviewed by TyWall(Raleigh, North Carolina) on Apr 22, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    As a self proclaimed Disney nerd, this was a special trip to celebrate my 30th birthday. The whole trip was amazing from start to finish. While we knew there were changes due to COVID with some of the offerings being modified, we still had the best time. Our trip was from Sunday, April 11th to Friday, April 16th. We had a great partial ocean view room that had views of the surrounding area and ocean. The room itself had a king bed with a couch that turned into a pull out bed. There was plenty of space to store everything we brought with us for the week. The furnishings seemed a little plain but still felt the overall theme of the room. The bathroom was large however the doors had a unique design that were like shutters which couldn’t be closed. So sound could travel out of the bathroom very easily. Additionally the overhead lighting was a bit dark. However we enjoyed the room overall. Additionally when we first turned on the television, there was a happy birthday message. The grounds of the hotel were beautiful. The pools, hot tubs, and beach were all amazing. We never found them too crowded nor did we have any problems finding lounge chairs that other people reported. Occasionally the pools got a little full but we’re still manageable. We really enjoyed the “adult” pool. However due to COVID, it was turned into a family area which we knew prior. Even with that, it was never an issues and most families were very considerate. The water slides and lazy river were also a ton of fun. The food was good. We made reservations 30 days out for Makahiki for my actual birthday dinner since their more formal restaurant was still closed. The food was fantastic with a 3 course menu. More importantly, the hospitality of the waitstaff went above and beyond. We had great outside views right next to the open air doors. Additionally throughout the trip we ordered from the pool menu, Ulu Cafe, and Off the Hook. The menus were pretty basic with some special food items. We found the food at all tasty. We also enjoyed the outside dining at Off the Hook. Again the wait staff went above and beyond. We were also able to secure reservations for the Luau. We upgraded for the preferred staying. While it was pricy, we didn’t regret it. The show was fantastic and the food amazing. Additionally the all you can drink beverages were great. I don’t think I ever went the whole evening without a fresh margarita. They also gave us a free download of some pictures of the show and a few pictures they took of us first waking in. I couldn’t recommend this enough. The stores were small but had unique offerings. I wound up buying a few new souvenirs and t-shirts. As amazing as the trip was, there were only a couple experiences we felt were lacking. At first when checking in we experienced an extremely long wait that passed the lobby and went down one of the hotel hallways. It probably took about 30 minutes to get through the line. They also messed up the parking garage access for us to get in and out of the parking deck which required us to make a second stop at the front desk. Luckily there was no line that time. Even with that, all the cast members were helpful and patient anytime we needed assistance. Second was the inconsistencies of room service. One day they failed to empty the trash even though we were out of the room all day. Another day they visited at 3 in the afternoon, entering the room with the do not disturb sign out. Even with the few hiccups, we had a wonderful time staying here and without a doubt would stay here again.

    Everything was great outdoors

    Reviewed by Dick L(Omaha, Nebraska) on Apr 18, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Over the years we have stayed at many Disney properties and we came in the midst of Covid and understand the restrictions of what is done and not, mask wearing, etc. The downfall is housekeeping. In the 8 days we stayed and had 3 rooms and spent a pretty penny, trash was not emptied, or dirty towels taken. Had to ask for Shampoos, soap and toilet paper. Beds never made, I think sheets left once. I saw housekeeping once. I think our room was visited once during our stay. Disney kept the landscaping and the grounds clean, they should do the same for housekeeping. Not going in blind, Disney is all about the money, they should invest in a great room experience that will make guests want to come back. They push their vacation club, our kids were thinking of us all purchasing into the vacation club, based on our Aulani in room experience there is absolutely no way. I think Disney is trying to do away with their housekeeping. We have visited Aulani about this and talked to Housekeeping manager twice about this. Barely admitting to what we experienced and not offering to make an accommodation for what all 3 of our rooms encountered, I think I would have a better response from the Palm Tree out our Patio. We have stayed at many Disney Properties in Florida and California in raising children over 30 years+. We always had good experiences in the hotel rooms, not at Aulani. It spoiled our family reunion not seeing each other for over 15 months during Covid. VERY DISAPPOINTED1

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Rooms

    Rooms-1

    Service

    Service-2