Sheraton Maui Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 5013 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Sales Performance Club

    Reviewed by westhuddleston() on Nov 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My company held our 2019 Sales Performance Club at this property. There were approximately 45 Executives, Sales Reps and family members. The entire experience was outstanding. As a Lifetime Titanium Elite Member, the staff bent over backward to make me feel welcome and appreciated. Without us asking, a manager moved us to an ocean front suite upon checking in. The first picture is of my wife and I on our room balcony. The pool cabanas were the perfect location to relax and the poolside bar was a blast. We held a traditional luau for our team and although we had to move it inside due to an evening storm, the food, drinks and music was top notch. The spa, which I visited twice for 90 min massages, was lovely. Highly recommend this property. We’ll be back!

    Construction sounds and men watching

    Reviewed by RKim17(Los Angeles, California) on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I planned a relaxing 8 day trip through Costco with my girlfriend only to be tormented by the constant noise of construction and massive crane outside of the patio. The workers can see straight into our window which makes us very uncomfortable. This was supposed to be a trip of a lifetime that’s now ruined and the team here can’t even provide any solution to this. This is an active construction zone and it’s crazy that everyone’s wearing hard hats and we’re exposed underneath a heavy-lifting crane without any warning. Extreme poor planning by the Sheraton and unsafe to visit. To give perspective, we can reach out and touch the crane load from our balcony.

    Expected much more for the price

    Reviewed by brookechenault(New Albany, Ohio) on Nov 10, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I will start of by saying this is a very nice resort with a great location. However, for the price, I was disappointed. First of all, there was loud construction going on directly underneath our room that started very early each morning. So when we wanted to sleep in past 8am on vacation, we could not. Another thing that was disappointing is our TV in our room hardly worked the entire time. We stayed for 4 days and had to complain about the TV not turning on 3 separate occasions. The price of the room, plus the high parking cost and resort fees each night was not worth the experience we had.

    Excellent

    Reviewed by sstlouis(Santa Clara, California) on Nov 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I read all of the recent reviews prior to coming here, but have to say I was pleasantly surprised NOT to experience most of the things everyone complained about recently. Here’s a list. *Customer service excellent. From the greeting with shell necklaces upon arrival, to check in with a host walking us toward our room, to all of the restaurant staff. Every single person has been helpful and just plain friendly. I have not had the negative experience so many have included in their reviews. *Construction-true that I didn’t know the hotel was under construction until I read reviews here the hotel should warn guests upon booking. but so far during our stay it hadn’t been a problem. We arrived on. Thursday and stayed through Monday but haven’t heard much noise at all even though we are two floors below the new lobby where all the construction is taking place. And other than when we first arrived, we haven’t gone to the lobby anyway so seeing construction hasn’t been an issue. *Restaurants-only problem with the construction is that the the main dinner restaurant called Roksalt is also under construction so has been moved out at night to what is the Mai Tai bar during the day. That’s fine except it rained the night we tried to eat there so everyone was directed to the new RokSalt which is a pretty banquet type room where where breakfast is served. While it didn’t bother us - we stayed at the bar and at at the actual bar to avoid the rain - many couples walked up who were dressed up a bit and were looking for the restaurant and seemed confused and impatient. I can see why they were frustrated when they found out the restaurant wasn’t really a restaurant right now and had also moved. Still we ate from RokSalt bar at the bar in the rain and it was delicious! Same menu no matter where it was served. It’s all perspective I guess :) *the grounds-lovely! Green. Flowers. Lush. Birds. Right on the beach! *The room-I upgraded us spontaneously upon arrival to a walk-out first floor suite. It’s been worth every penny! A few feet from the pool which is easy access for the kids all day long. Can still see the beach, the sunset and sunrise. This property is big, but staying in this room has kept our world small next to the breakfast room, cliff dive bar, the beach and the walking trail. Perfect. An added bonus, the Friday night Luau was literally across from our room so we saved the money we had planned to spend going to the Luau and spent it on the room instead, and still watched the Luau from our porch! Room 1104-would recommend! I’ve seen others complain about the rooms but I think they’re great. Carpets are clean. Look recently renovated. Bathrooms nice. This is a 700 sq ft suite with sliding doors between The bedroom and living room which is nice to let the kids sleep. The mattresses are very average and not soft at all is the only thing Negative thing I will say! Overall, I’ve had a great experience here and would highly recommend!

    Not coming back

    Reviewed by 258miriamf(Punta Cana, Dominican Republic) on Nov 08, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Horrible customer service at check in. There is construction going on that was never mentioned. This added to the confusion. Many extra charges. Unless you have a ton of money don't order pool side drinks. Parking for visitors is up to $24. Guests pay $25 per night and they run out of parking spaces! Room is clean and carpet is disgusting. We reserved a king bed 6 months ago and ended with two beds. They were kind enough to offer us an upgrade for $95 more per night. We declined.