Sheraton Maui Resort & Spa reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 3.5

5269 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Love the Employees at the Towel Hut and Cabana Rental location

CRichTraveler123 on Jan 23, 2023

I have been to this location last 2 years on a organized trip. The property is in need of updating. The available places to put away clothes in the rooms is small, closet in bathroom leads to clothes being damp with not good venalation in bathroom. The TVs and WIFI are also not good, both trips had trouble with getting TVs to work properly and the WIFI is weak and only 50% reliable. BUT the people that work at the Hut that rent out the cabanas and give out towels are so great. . Lewis went out of the way to check on us while using Cabana chairs, say hi when we saw him on property.. All of the guys there are just great and I hope this review reaches them, Another young man was also super kind, the paper I wrote his name down on didn't make it back, however, during our chats I know he spends a lot of time at his grandmas, which is SO sweet and special to share with guests! If I find the paper I will update this review. Marriott Sheraton needs to update property even one building at a time.. our group is looking for another location to stay at because of the price for the old outdated rooms PS the housekeeping people are also super kind and wonderful

TripAdvisor users rated this property 5 out of 5

Magical Christmas on Maui

Go753818 on Jan 23, 2023

We were upgraded to an oceanfront room in the Ohana building and it was spectacular and very peaceful. We spotted several whales each afternoon. Marilyn in housekeeping went out of her way to arrange for a very nice Birthday basket for my wife, and Kaulana - breakfast hostess - greeted us by name even though we had not seen her since the pandemic began; she is always extraordinarily and genuinely hospitable and kind. The pool was very pleasant and not crowded, and being by Black Rock was a treat. We absolutely loved and can't wait to return.

TripAdvisor users rated this property 4 out of 5

Titanium Member Review- 7 night stay in January!

am77W (Los Angeles, California) on Jan 21, 2023

My husband and I just got back from a wonderful 7 day trip to Maui. This was our first time on Maui and at the Sheraton Maui Resort. We have previously spent time on the Big Island at the Westin Hapuna Beach & Mauna Kea Beach Resort. The Good: Benefits: I originally booked a 7 night stay for 417K points in a resort view room. Luckily, we were upgraded to a "Moana Oceanfront King" room in building 6, top floor. I was a bit worried we wouldn't get that amazing secluded feeling like we did @ Mauna Kea & Hapuna, but the room location gave us that feeling. Our room was ocean facing with nothing but sea and Molokai in the distance. Since we stayed during whale season, we saw them from our balcony and heard them throughout the night (we slept with the sliding glass door open). The room location was perfect! Other reviewers complain about the distance, but it's not too far. Maybe a 5-8 minute walk from the middle Moana building to the beach. I much preferred this location than the other oceanfront rooms near busy walkways, beach and pool. Free self parking near the Moana building. Super convenient- I much preferred having easy access to our car. $15 breakfast buffet upgrade. The buffet was good and the staff in the buffet area are attentive- especially the waffle guy! haha. I didn't catch his name, but he was super cheery and helpful! Hospitality: The Staff were very nice! I always get a sense of "Aloha" from the staff at the various Hawaiian hotels i've visted. At this property, a few people truly stood out for their great hospitality and warm smiles- Imedla in housekeeping is AMAZING! Our room was always spotless. Kaulana at Coral Reef Breakfast was so nice and engaging! I witnessed her being super warm to other guests too. Jessica & Mac at the the Coral Reef Breakfast restaurant were also super friendly! Location: The Sheraton is at the end of Ka?anapali beach - right next to Black Rock. The hotel probably has the largest grounds out of the other nearby hotels which was nice. A lot of people from other hotels walk to the end of the path and swim at Black Rock Beach due to its snorkeling opportunities (Pretty nice when clear!) and cliff jumping! Unfortunately, unlike the Big Island hotels previously mentioned, the Sheraton does not have complimentary umbrellas and lounge chairs. I knew this after reading another review and we planned accordingly. We picked up 2 chairs, umbrella, fins and snorkeling belt from Boss Frogs for $109 for a week long rental. Much more affordable than the company on the beach, although not as convenient. Although the hotel and Ka?anapali beach strand is much busier than I prefer, there are a lot of pros to this- you have close access to various dinner/lunch locations. We ate at Leilani's and Monkeypod at Whaler's Humpback Village during our stay- both highly recommended. Also... SO MANY TURTLES & WHALES! We saw so many turtles and whale right from the beach- such an awesome experience. Other beaches near by are also really great for snorkeling, like Kapalua Bay- we spent a couple days snorkeling there... We also went on a sunset cruise on SeaMaui right from Whaler's Village and a whale watching tour from Lahiana (Also a ton of great food options and only about 15 minutes from the Sheraton). The distance to the start of "The Road to Hana" and Haleakala is a bit out there and makes the day a bit longer, but still not a big deterrence. The pool was nice and large- never felt too crowded. It took us a couple days to find the whirpool/hot tub. It's tucked away in the middle of the pool behind some rocks. I do agree with other reviews that the pool was a bit cold. The Bad? Honestly.. I think it was an overall great stay. It's a bit busier than I like, but for some that might be a good thing. The rooms are a little bit older, but it doesn't take away from our overall experience. I'm just grateful that my husband and I are able to travel and enjoy experiences that others are not fortunate enough to do so. I think this hotel is a great option for people with children and for certain couples! Thank you Sheraton for a lovely experience!

TripAdvisor users rated this property 1 out of 5

Location is 5. Everything else is 1

Venture06380454799 on Jan 19, 2023

The location is great and the beach is amazing. The hotel was never really “nice.” But We have been coming here for the past 20 years at least every 2 to 3 years due to its location and value . But now I don’t know how they justify to charge 1000 Dollars a night for a room? Inflation? Increased pay for the staff? The experience was not a 1000 Dollars a night experience. Old decor in rooms, tired property and no sense of Ohana among the staff. If the Marriott rep is reading this, please explain. But most likely you will ignore my review.

TripAdvisor users rated this property 5 out of 5

Sheraton Maui front desk

cmarytracey (West Kelowna, Canada) on Jan 15, 2023

Mark, from the front desk, has been so helpful! We needed a wheelchair for our disabled sister and he went above and beyond to help us with our needs at short notice. So considerate and helpful. As are all the front desk people! Thank you all!!!

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