Sheraton Maui Resort & Spa reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 3.5

5339 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

Will not return to this resort!

gumb01 (Middlesex, New Jersey) on Jul 06, 2024

We expected more from this hotel. It was highly recommended by friends who stayed a few years ago. Unfortunately, we found the pool and beach area to not meet our expectations. First of all, the pool area has rental for private cabanas and cushioned lounge chairs. They are not well maintained and need to be cleaned and some replaced. Cushions were torn and so were the canopies. The flower beds were littered with garbage and it was not cleaned for days. Due to the winds - things constantly blow around and go into the pool. Facilities needs to be on it all day, clearing things and ensuring that the pool is pristine. There were A lot of people around and the kids left their garbage everywhere. Another issue is that you have to rent your beach chairs and umbrellas. The resort doesn’t provide them for guests and daily rentals can be expensive if you do it for your entire stay. I included a picture of the rates. Also the beach is public and there are so many people in front of the resort area. Snorkeling is amazing at 7 am. Once 9 hits, it’s so crowded and snorkeling is annoying as you are among 100’s of people doing the same thing. In addition, my husband had a negative experience with the front desk staff in the middle of a power outage at night which lasted 4 hours without the guests being informed. Poor communication and staff (Holly) needed customer service training. The manager did listen to the situation, apologized and when we checkout out adjusted our resort fees. Overall, the pool and beach areas are pretty from the areal views. They do get very crowded on any given day! Be aware it is public so many people go especially to jump off black rock. Our room was fine- no issues. Good view of the beach! We live Maui and will return but will go to the Hyatt. We toured it and loved it!

TripAdvisor users rated this property 3 out of 5

Fun beach, beautiful common areas, lackluster room

Carrie K (McKinney, Texas) on Jun 29, 2024

The common areas of this hotel are beautiful but the standard rooms are a bit dated and are not as nice as the pictures. The air conditioning unit inside the room made the room feel humid and didn’t cool very well, the TV stand door didn’t shut and had a hole in the bottom of it and the shampoo, conditioner, body soap in the shower was empty. The hotel staff was very friendly and the beach which was in property was fun - you can snorkel outside the hotel and see tons of fish and sea turtles.

TripAdvisor users rated this property 1 out of 5

Erin manager the worst

Robert H on Jun 24, 2024

The worst place to stay for the price we paid omg where do I begin the rooms suck and seem outdated. The staff was ok but one the Managers Erin omg she is the worst I talked to her about one of the major issues there and she said she was gonna take care of us and nothing happen. I took my family there and paid 9,800 for a room with a Murphy bed sofa bed and two full size beds beds were so rough i couldn't sleep most of the time and if I did I woke up with my body hurting me then to top it off one of my sons gets locked in the bath room toilet room when I say locked in I mean trapped the door handle malfunctioned and he was trapped called front desk to ask for help took them about 20 min to get some one there with tools he couldn't get it had to help him take door off hinges then still didn't work so I took screw driver from him and forced the door not caring I just wanted him out of there got door open so you can only imagen I was not happy paying that much for room and the saying you pay for what you get isn't the case I should've have stayed in a lower end hotel and prob would've been better at check out is when I found out Erin didn't keep her word I would never recommend this resort keep looking around its not worth the money

TripAdvisor users rated this property 5 out of 5

SM#1

mike j on Jun 22, 2024

We had the best time ever!!!! The most amazing location in the world. Two people made our stay remarkable, Noah and Keawe took such great care of us and we will be back because of them. In fact all the staff were great. We can't wait to plan our next trip.

TripAdvisor users rated this property 5 out of 5

Location and Aloha

Rachel E on Jun 20, 2024

The Sheraton was the perfect hotel for our family’s first trip to Maui. The Ohana Doubles Suite was spacious and comfortably slept our family of five. The only downside was the layout of the restroom: two showers in a room with a sink, but you had to walk past these to get to the water closet. The on-site restaurants were fabulous, the bartenders were phenomenal! Traveling with a young family always presents housekeeping challenges, but Karen-Lyn went above and beyond! She knew what we needed before we did, and was always prepared. On multiple occasions Karen-Lyn followed up with us personally to make sure our needs were met. A huge shoutout to the front desk team for setting our kiddos up with yummy treats! The views were also spectacular, with a quick walk to the beach, and Whalers Village.

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