TripAdvisor Traveler Rating

Unacceptable 25mn waiting time for check in at 21:30 pm. Only one staff available while another woman is hiding behind her computer totally avoiding eye contact before disappearing in the back office! Very bad start

We recently enjoyed a two-night kama?aina stay at Sheraton Maui, and what truly made our experience special was the genuine hospitality from several team members. A huge mahalo to Irene at the Front Desk. From the moment we arrived, she welcomed us warmly and made us feel valued as kama?aina guests. I'd also like to recognize Kuuipo and Mia at the valet podium. They were consistently welcoming, friendly, and set a great first impression each time we came and went. The biggest shout-out goes to Kimo and Noah at the cabana and towel hut. Their attentiveness was outstanding. Throughout the day they continuously checked in on us, making sure we had everything we needed without ever feeling intrusive. Their level of service exceeded our expectations and truly elevated our pool experience. There were only two areas that impacted our stay. The duvet insert appeared to have a plastic-like material, which made it uncomfortably hot to sleep under. After not using it the second night, I slept much better. Also, the pool servers were difficult to flag down for food and beverage service. Ironically, the cabana attendants were much more accessible and attentive than the servers. Overall, the outstanding hospitality from Irene, Kuuipo, Mia, Kimo, and Noah far outweighed the few inconveniences. Their genuine aloha is what we'll remember most, and they are wonderful ambassadors for Sheraton Maui.

My friend and I stayed at the Sheraton for a few days this past May. You can't beat the location. Our room was an ocean view with a balcony, was clean, spacious, and roomy. I absolutely loved the pool and lazy river. It was so relaxing. We also took advantage of the cabanas on the beach. It was amusing to watch all the adventurous guests jump off the cliff in the distance! The Sheraton has a shaved ice stand by the pool, which is open with limited hours. They also have a decent pool bar/restaurant, The Cliff Dive Grill. I found the service to be outstanding. All the employees were helpful and friendly. The only downside I found to the resort is the restaurants. There isn't just one sit down restaurant for dinner. I know they have a luau for a show and dinner, and perhaps that is why, but something that is open later and isn't outside would be a great option. Otherwise I would definitely come back here again!

Pros: location, beach, pool, friendly staff, views, upkeep, cleanliness, activities and amenities on site Cons: small beds (fulls), crazy daily fees (everywhere in Hawaii), line for coffee in the morning was 30 mins, pool/resort adjacent to public beach but no bracelets required to use resort amenities for which guests pay a daily fee. Would still return (eyes wide open)—great property just be prepared for the additional occupancy, resort, and parking fees charged daily. Coffee is $9, mixed drinks in a solo cup $22, daily umbrella rental (necessary) $100. It’s Hawaii—we paid and enjoyed, but it added up!

Place is old under staffed. I think the gardeners must have quit. The carpet in our room is dirty and worn, and pulled up in places. This place is overpriced for what it is. Too many rooms which crowds the beach and pool. Staff doesn’t clean much up. There is always trash around. I just stayed at Fairmont Orchards on the big island. Very nice, and the prices for food and drinks are the same. Go there