Pueblo Bonito Emerald Bay Resort & Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 4444 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Vacation

    Reviewed by RogerLoewe() on Aug 02, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Overall an average experience. Jose Antonio, the waiter we had for breakfast at the Cordeliere Restaurant in the mornings provided us with outstanding service. A few other issues we had was that supposedly there were to be free rides to the other Pueblo Bonito but when we wanted to use it we were told “today we don’t offer that service” so we had to book our own taxi. Another problem we had was that we had to hunt down waiters to get drinks at the beach just to be told that they were just closing, can’t serve you go get your own. This was while at the Emerald bay resort. The beach service at the Mazatlán resort was outstanding! The Waiter was very ready to bring us anything we wanted and checked up on us very frequently if needed anything.

    Vacation

    Reviewed by denisepT2529II() on Jul 29, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We’ve had a great experience for our weeks vacation at Pueblo Bonito and Dario and Claudio were awesome at breakfast. We got them as our servers everyday. We will definitely come back soon. Drinks and food are so good here.

    Bistro Restaurant

    Reviewed by W3892MVelizabethh() on Jul 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I flew in from Las Vegas to plan my wedding in January 2021. Hilario the coordinator has been fabulous & helpful. He told us to come check out the bistro, & my sisters joined me. Our waiters Jesus Guerra & Miguel Ballardo went above and beyond with there fantastic service. Both Jesus & Miguel were attentive and friendly, I’d recommend this place just because of their service. I had chilaquiles for breakfast... amazing! Thank you Emerald Bay! I’m looking forward to my wedding ceremony next year.

    GREAT Hotel and GREAT people!!

    Reviewed by esolari1() on Jul 09, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had an awesome stay back in Decemeber 2019. Best guys there were Osvaldo and Jesus who are the GEOs by the pool animating tourists...we played many great beach volleyball with these folks! Greetings from Ernesto, Diego, Dante and family!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    The Best Customer Service Experience

    Reviewed by jayw20162016(Portland, Oregon) on Jun 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Renee Toledo in the Pueblo Bonito reservations center was excellent to work with. After several attempts to straighten out our travel plans with other representatives (and several emails and phone calls) Renee listened to my situation and was able to correct our reservations and plans with one phone call. She did an amazing job and went above and beyond to provide customer service. I will definitely contact her for all of my future travel plans. Thank you Renee. Stay safe and God Bless you. Jay and Maria