Pueblo Bonito Emerald Bay Resort & Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 4103 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    The Bistro Pool

    Reviewed by Jamie C(Denver, Colorado) on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I wanted to give a special shout out of thanks to two really hard working pool side servers, Daniel Rosales & Felipe Orendain. These two guys were a great team and gave my husband and I great service on our one week stay at the resort. We returned to the Bistro Pool area because we knew we would get great service with these two. Thanks for making our stay so wonderful. We really enjoyed our stay at Emerald Bay!

    Calm and beautiful

    Reviewed by gcasian(Cathedral City, California) on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Love this place. Came to Mazatlan and couldn’t find a better place to stay. Staff is very helpful and friendly. Shout out to Brenda Estrada, she made our check in so easy and pleasant (excellent customer service). We were looking for a more quiet and lay back place and this is the perfect spot. It is 10-15 min drive from the hotel zone and maybe about 20 min drive from the malecon.

    Beautiful resort, amazing food, so much fun!

    Reviewed by mmkess() on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Emerald Bay is a beautiful resort! The beach is great (there are a few rocks but you can find a flat, sandy area as well). The staff are amazing. My drink was never empty at the pool and there are plenty of fun activities (like water aerobics and ping pong) to keep you entertained throughout the day. There isn't much for evening entertainment at the resort, but there's plenty of that in town which is only about a 15 minute shuttle ride away.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Excellent Vacation

    Reviewed by Tina L() on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We recently visited Pueblo Bonito Emerald Bay in Mazatlan. I must say this resort was absolutely beautiful! We were so pampered. The staff there worked so hard to make sure our needs were met. Carolina at the front desk always had a welcoming smile. She was very pleasant tried very hard to accommodate our group of 8. Our pool waiters Daniel, Felipe were amazing at getting our drinks to us and after two days knew what we liked to drink. Nadu was very attentive to our needs. Bringing bacon to us every morning. He was quite funny. Alejandro at Kelly’s bar was sure to please. He was funny and witty and worked very hard to keep our group of 8 in drinks. Jesus our cart driver went above and beyond for us. He was so professional and friendly. He offered to search for a souvenir that we couldn’t find on his day off. He would pick up our bus passes so we could make sure we got seats on the bus. He took such great care of us. By far my favorite. Such a sweet soul! The employees at Pueblo Bonito Emerald Bay sure seemed like they loved their job and tried very hard to make sure we had a very memorable vacation. We were pampered by all. The resort was absolutely beautiful however the rooms could use a little sprucing up. Don’t know if it’s Mexican culture to have to ask for the bill but we always had to ask. Had all inclusive and the food was delicious but the drinks were mediocre. Low end of the alcohol shelf. Yes I could have paid for premium shelf but don’t drink enough for that. Drinks also seemed to be pretty weak. Overall we had a wonderful experience. The sunsets were spectacular, the ambiance was amazing I will definitely return. Thank you for a wonderful vacation!

    great Holidays!

    Reviewed by Fernanda Z() on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Holidays in Mazatlán, best experience ever, had the best attention, everybody is so funny and welcoming, I want to mention my new friend Edna, she is very polite and funny at the same time, she did the check in very fast and quickly, the pool is fantastic and the food is great! Thank you very much for everything